Heap.io Outage History

Heap.io is up right now

Heap.io had 33 outages in the last 2 years totaling 142h 7m of downtime — averaging 1.4 incidents per month.

There were 33 Heap.io outages since June 26, 2025 totaling 142h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heap.io

Minor August 25, 2025

Latency in integration events impacting PA customers

Detected by Pingoru
Aug 25, 2025, 11:45 PM UTC
Resolved
Aug 26, 2025, 12:53 AM UTC
Duration
1h 8m
Affected: Integrations - Sources
Timeline · 3 updates
  1. identified Aug 25, 2025, 11:45 PM UTC

    We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.

  2. monitoring Aug 26, 2025, 12:14 AM UTC

    A fix has been implemented and we are monitoring latency as it begins to recover.

  3. resolved Aug 26, 2025, 12:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Integration data not syncing

Detected by Pingoru
Aug 11, 2025, 02:02 PM UTC
Resolved
Aug 11, 2025, 11:56 PM UTC
Duration
9h 54m
Affected: Integrations - Sources
Timeline · 6 updates
  1. investigating Aug 11, 2025, 02:02 PM UTC

    We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.

  2. investigating Aug 11, 2025, 04:59 PM UTC

    Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations. We will post an update in an hour.

  3. investigating Aug 11, 2025, 05:57 PM UTC

    We are continuing to investigate the issue. We will post an update in an hour.

  4. investigating Aug 11, 2025, 07:01 PM UTC

    We are continuing to investigate the issue. We will post an update in an hour.

  5. monitoring Aug 11, 2025, 08:31 PM UTC

    A fix has been implemented and we are monitoring results.

  6. resolved Aug 11, 2025, 11:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Session Replays Not Loading

Detected by Pingoru
Jul 18, 2025, 05:11 PM UTC
Resolved
Jul 18, 2025, 07:10 PM UTC
Duration
1h 59m
Affected: Session Replay
Timeline · 4 updates
  1. investigating Jul 18, 2025, 05:11 PM UTC

    We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.

  2. identified Jul 18, 2025, 05:28 PM UTC

    Update: Fix for Session Replays Underway We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.

  3. monitoring Jul 18, 2025, 06:58 PM UTC

    The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.

  4. resolved Jul 18, 2025, 07:10 PM UTC

    Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.

Read the full incident report →

Minor July 17, 2025

Temporary Data Latency US - Resolved

Detected by Pingoru
Jul 17, 2025, 03:55 PM UTC
Resolved
Jul 17, 2025, 09:28 PM UTC
Duration
5h 33m
Affected: Data CollectionApp
Timeline · 5 updates
  1. investigating Jul 17, 2025, 03:55 PM UTC

    We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

  2. investigating Jul 17, 2025, 04:54 PM UTC

    We continue to investigate this issue. Will post an update again within the hour

  3. investigating Jul 17, 2025, 06:25 PM UTC

    We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.

  4. investigating Jul 17, 2025, 08:39 PM UTC

    We are continuing to investigate this issue.

  5. resolved Jul 17, 2025, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

User property data delayed in Heap app (US customers only)

Detected by Pingoru
Jul 16, 2025, 08:37 PM UTC
Resolved
Jul 16, 2025, 11:00 PM UTC
Duration
2h 22m
Affected: Data Collection
Timeline · 3 updates
  1. monitoring Jul 16, 2025, 08:37 PM UTC

    User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.

  2. monitoring Jul 16, 2025, 09:43 PM UTC

    Latency continues to recover and we are monitoring.

  3. resolved Jul 16, 2025, 11:00 PM UTC

    Latency has recovered to normal levels.

Read the full incident report →

Minor July 14, 2025

Some users unable to login

Detected by Pingoru
Jul 14, 2025, 06:18 PM UTC
Resolved
Jul 14, 2025, 06:26 PM UTC
Duration
8m
Affected: App
Timeline · 2 updates
  1. investigating Jul 14, 2025, 06:18 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 14, 2025, 06:26 PM UTC

    This has been resolved

Read the full incident report →

Critical July 10, 2025

Heap Data Collection Incident

Detected by Pingoru
Jul 10, 2025, 01:07 AM UTC
Resolved
Jul 14, 2025, 10:13 PM UTC
Duration
4d 21h
Affected: Data Collection
Timeline · 6 updates
  1. investigating Jul 10, 2025, 12:32 AM UTC

    We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.

  2. investigating Jul 10, 2025, 12:49 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 10, 2025, 01:07 AM UTC

    We have identified and mitigated this issue. Data ingestion has been fully restored. The data not ingested during this incident will be reloaded and we will post an update when this reload is complete.

  4. monitoring Jul 11, 2025, 05:09 PM UTC

    The data reload is in progress. We will post an update when it is complete.

  5. monitoring Jul 11, 2025, 05:12 PM UTC

    The data reload is in progress. We will post an update when it is complete.

  6. resolved Jul 14, 2025, 10:13 PM UTC

    The data has been reloaded and this incident is resolved.

Read the full incident report →

Major June 26, 2025

Multiple Query Failures in Heap App

Detected by Pingoru
Jun 26, 2025, 07:14 PM UTC
Resolved
Jun 26, 2025, 11:10 PM UTC
Duration
3h 55m
Affected: App
Timeline · 7 updates
  1. investigating Jun 26, 2025, 07:14 PM UTC

    We are currently investigating query failures across multiple clusters in the Heap App. Data collection is not affected and no data has been lost.

  2. identified Jun 26, 2025, 07:52 PM UTC

    We have identified the problem and are working on implementing a fix.

  3. identified Jun 26, 2025, 09:28 PM UTC

    we are continuing to work on this issue.

  4. identified Jun 26, 2025, 10:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jun 26, 2025, 10:51 PM UTC

    Functionality is actively being restored, but some customers will still experience query failures at this time.

  6. monitoring Jun 26, 2025, 10:55 PM UTC

    The fix has been implemented. We are monitoring.

  7. resolved Jun 26, 2025, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →