Heap.io Outage History
Heap.io is up right nowPingoru has recorded 75 incidents for Heap.io: 63 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 9 of 720 (1%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 3 | 34 of 720 (5%) |
| July 2026 | 7 | 58 of 744 (8%) |
| August 2026 | 6 | 83 of 744 (11%) |
| September 2026 | 3 | 19 of 720 (3%) |
| October 2026 | 3 | 23 of 589 (4%) |
Incidents, newest first
Minor March 16, 2026 Partial service disruption for some Heap/PA customers –
Started Mar 16, 2026, 03:56 AM UTC· resolved Mar 16, 2026, 03:56 AM UTC
- monitoring Mar 16, 2026, 03:56 AM UTC
Mar 15, 20:56 PDT Resolved - This incident has been resolved. Mar 15, 17:51 PDT Monitoring - The fix has been applied and latency is starting to recover. We continue to monitor. Mar 15, 17:31 PDT Identified - The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost. Mar 15, 12:54 PDT Update - We are continuing with this investigation. We will post an update as soon as one is available. Mar 15, 11:58 PDT Update - We continue to investigate this issue. Mar 15, 10:30 PDT Update - We are continuing to investigate this issue. Mar 15, 09:43 PDT Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
Minor March 11, 2026 Some customers with Session Replay may be experiencing more limited retention in Heap –
Started Mar 11, 2026, 01:58 AM UTC· resolved Mar 11, 2026, 01:58 AM UTC
- monitoring Mar 11, 2026, 01:58 AM UTC
Mar 10, 18:58 PDT Resolved - This incident has been resolved. Mar 9, 01:42 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 3, 08:24 PST Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible Mar 3, 08:22 PST Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Minor February 12, 2026 Heap Connect Sync Delays (EU only) –
Started Feb 12, 2026, 10:58 PM UTC· resolved Feb 12, 2026, 10:58 PM UTC
- monitoring Feb 12, 2026, 10:58 PM UTC
Feb 12, 14:58 PST Resolved - This incident has been resolved. Feb 12, 12:58 PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb 12, 12:29 PST Identified - We have identified another issue causing sync delays and are working on a solution. Feb 12, 10:45 PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb 12, 10:13 PST Update - We are continuing to work on a fix for this issue. Feb 12, 10:13 PST Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.
Minor January 28, 2026 Heap Connect Syncs EU only: Possibility Of Stale Data –
Started Jan 28, 2026, 08:34 PM UTC· resolved Jan 28, 2026, 08:34 PM UTC
- monitoring Jan 28, 2026, 08:34 PM UTC
Jan 28, 12:34 PST Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync. Jan 28, 11:31 PST Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
Minor January 27, 2026 Intermittent application performance degradation for Sense customers –
Started Jan 27, 2026, 03:05 PM UTC· resolved Jan 27, 2026, 03:05 PM UTC
- monitoring Jan 27, 2026, 03:05 PM UTC
Jan 27, 07:05 PST Resolved - This incident has been resolved. Jan 27, 05:50 PST Identified - The issue has been identified and a fix is being implemented. Jan 27, 02:48 PST Investigating - Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Minor January 5, 2026 Queries failing to return –
Started Jan 05, 2026, 10:32 PM UTC· resolved Jan 05, 2026, 10:32 PM UTC
- monitoring Jan 05, 2026, 10:32 PM UTC
Jan 5, 14:32 PST Resolved - This incident has been resolved. Jan 5, 14:31 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 5, 13:47 PST Investigating - Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
Minor December 2, 2025 Metric alert latency -- Investigating –
Started Dec 02, 2025, 11:11 AM UTC· resolved Dec 02, 2025, 11:11 AM UTC
- monitoring Dec 02, 2025, 11:11 AM UTC
Dec 2, 03:11 PST Resolved - This incident has been resolved. Dec 1, 14:00 PST Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow. Dec 1, 10:37 PST Update - We are continuing to investigate this issue and will provide an update in 2 hours. Dec 1, 09:38 PST Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
Minor November 28, 2025 Heap Connect Sync Delays for EU customers on Snowflake –
Started Nov 28, 2025, 04:39 AM UTC· resolved Nov 28, 2025, 04:39 AM UTC
- monitoring Nov 28, 2025, 04:39 AM UTC
Nov 27, 20:39 PST Resolved - This incident has been resolved. Nov 27, 18:55 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 27, 08:36 PST Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.
Minor November 20, 2025 Some customers experiencing latency –
Started Nov 20, 2025, 04:30 AM UTC· resolved Nov 20, 2025, 04:30 AM UTC
- monitoring Nov 20, 2025, 04:30 AM UTC
Nov 19, 20:30 PST Resolved - This incident has been resolved. Nov 19, 12:51 PST Monitoring - All systems are now working and we are actively monitoring Nov 19, 09:06 PST Update - Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted. Nov 19, 09:04 PST Investigating - We are currently investigating this issue.
Minor November 17, 2025 Heatmaps: Issues Generating New Screenshots –
Started Nov 17, 2025, 08:35 AM UTC· resolved Nov 17, 2025, 08:35 AM UTC
- monitoring Nov 17, 2025, 08:35 AM UTC
Nov 17, 00:35 PST Resolved - This incident is resolved, and Heatmaps are working as normal. Nov 15, 12:46 PST Monitoring - We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable. Nov 14, 12:49 PST Investigating - We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
Minor October 21, 2025 Latency due to a global Amazon Web Services (AWS) issue –
Started Oct 21, 2025, 02:41 PM UTC· resolved Oct 21, 2025, 02:41 PM UTC
- monitoring Oct 21, 2025, 02:41 PM UTC
Oct 21, 07:41 PDT Resolved - This incident has been resolved. Oct 21, 04:57 PDT Update - Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 19:41 PDT Update - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 19:23 PDT Monitoring - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 13:52 PDT Update - We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run. Oct 20, 04:52 PDT Identified - You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Minor October 13, 2025 Connect Syncs Scheduled Maintenance –
Started Oct 13, 2025, 12:00 AM UTC· resolved Oct 13, 2025, 12:00 AM UTC
- monitoring Oct 13, 2025, 12:00 AM UTC
Oct 12, 17:00 PDT Completed - The scheduled maintenance has been completed. Oct 12, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 16, 11:56 PDT Scheduled - Connect syncs will be paused for maintenance on Sunday, October 12, from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.
Minor September 19, 2025 EU Temporary Data Latency 1h 27m App, Heap Connect
Started Sep 19, 2025, 01:42 PM UTC· resolved Sep 19, 2025, 03:09 PM UTC
- identified Sep 19, 2025, 01:42 PM UTC
Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.
- identified Sep 19, 2025, 02:31 PM UTC
We are actively working on a fix for this issue.
- resolved Sep 19, 2025, 03:09 PM UTC
This incident has been resolved
Minor August 25, 2025 Latency in integration events impacting PA customers 1h 8m Integrations - Sources
Started Aug 25, 2025, 11:45 PM UTC· resolved Aug 26, 2025, 12:53 AM UTC
- identified Aug 25, 2025, 11:45 PM UTC
We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
- monitoring Aug 26, 2025, 12:14 AM UTC
A fix has been implemented and we are monitoring latency as it begins to recover.
- resolved Aug 26, 2025, 12:53 AM UTC
This incident has been resolved.
Minor August 11, 2025 Integration data not syncing 9h 54m Integrations - Sources
Started Aug 11, 2025, 02:02 PM UTC· resolved Aug 11, 2025, 11:56 PM UTC
- investigating Aug 11, 2025, 02:02 PM UTC
We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.
- investigating Aug 11, 2025, 04:59 PM UTC
Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations. We will post an update in an hour.
- investigating Aug 11, 2025, 05:57 PM UTC
We are continuing to investigate the issue. We will post an update in an hour.
- investigating Aug 11, 2025, 07:01 PM UTC
We are continuing to investigate the issue. We will post an update in an hour.
- monitoring Aug 11, 2025, 08:31 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 11, 2025, 11:56 PM UTC
This incident has been resolved.
Critical July 18, 2025 Session Replays Not Loading 1h 59m Session Replay
Started Jul 18, 2025, 05:11 PM UTC· resolved Jul 18, 2025, 07:10 PM UTC
- investigating Jul 18, 2025, 05:11 PM UTC
We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.
- identified Jul 18, 2025, 05:28 PM UTC
Update: Fix for Session Replays Underway We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.
- monitoring Jul 18, 2025, 06:58 PM UTC
The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.
- resolved Jul 18, 2025, 07:10 PM UTC
Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.
Minor July 17, 2025 Temporary Data Latency US - Resolved 5h 33m Data Collection, App
Started Jul 17, 2025, 03:55 PM UTC· resolved Jul 17, 2025, 09:28 PM UTC
- investigating Jul 17, 2025, 03:55 PM UTC
We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- investigating Jul 17, 2025, 04:54 PM UTC
We continue to investigate this issue. Will post an update again within the hour
- investigating Jul 17, 2025, 06:25 PM UTC
We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.
- investigating Jul 17, 2025, 08:39 PM UTC
We are continuing to investigate this issue.
- resolved Jul 17, 2025, 09:28 PM UTC
This incident has been resolved.