Heap.io incident

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Minor Resolved View vendor source →

Heap.io experienced a minor incident on April 30, 2026 affecting Integrations - Sources, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 02:11 PM UTC
Resolved
Apr 30, 2026, 09:03 PM UTC
Duration
6h 51m
Detected by Pingoru
Apr 30, 2026, 02:11 PM UTC

Affected components

Integrations - Sources

Update timeline

  1. investigating Apr 30, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 09:03 PM UTC

    This incident has been resolved.