Heap.io incident

Intermittent application performance degradation for Sense customers

Minor Resolved View vendor source →

Heap.io experienced a minor incident on January 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 03:05 PM UTC
Resolved
Jan 27, 2026, 03:05 PM UTC
Duration
—
Detected by Pingoru
Jan 27, 2026, 03:05 PM UTC

Update timeline

  1. monitoring Jan 27, 2026, 03:05 PM UTC

    Jan 27, 07:05 PST Resolved - This incident has been resolved. Jan 27, 05:50 PST Identified - The issue has been identified and a fix is being implemented. Jan 27, 02:48 PST Investigating - Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.