Heap.io incident

Some customers with Session Replay may be experiencing more limited retention in Heap

Minor Resolved View vendor source →

Heap.io experienced a minor incident on March 11, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 01:58 AM UTC
Resolved
Mar 11, 2026, 01:58 AM UTC
Duration
—
Detected by Pingoru
Mar 11, 2026, 01:58 AM UTC

Update timeline

  1. monitoring Mar 11, 2026, 01:58 AM UTC

    Mar 10, 18:58 PDT Resolved - This incident has been resolved. Mar 9, 01:42 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 3, 08:24 PST Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible Mar 3, 08:22 PST Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible