Granicus Outage History

Granicus is up right now

Granicus had 53 outages in the last 2 years totaling 27h 3m of downtime — averaging 2.2 incidents per month.

There were 53 Granicus outages since January 15, 2026 totaling 27h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.granicusops.com

Notice January 22, 2026

Important Notice: Granicus OneMeeting Helo Encoder Certificate Renewal Process

Detected by Pingoru
Jan 22, 2026, 02:22 AM UTC
Resolved
Jan 23, 2026, 01:59 AM UTC
Duration
23h 37m
Affected: OneMeeting PrimeGov
Timeline · 3 updates
  1. identified Jan 22, 2026, 02:22 AM UTC

    If you utilize OneMeeting video and the Helo/Helo+ Encoder, please contact Granicus Support as soon as possible for full details to renew your Helo Encoder Certificate. Please note your current certificate will expire on Thursday the 22nd of January 2026. Other encoder models are not impacted, and do not require your attention.

  2. monitoring Jan 22, 2026, 03:17 PM UTC

    Granicus Engineering teams have identified and resolved the issue with the encoder certificate, and the updated version is now available for installation. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions in the support article below to download and install the updated certificate to avoid any interruption to your ability to stream: https://support.granicus.com/s/article/How-to-Install-a-New-Encoder-Certificate?language=en_US&… Please note your current certificate will expire on Thursday, January 22, 2026. Other encoder models are not impacted and do not require any action. For additional assistance, please contact our Support team — we are happy to assist.

  3. resolved Jan 23, 2026, 01:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 16, 2026

SimpleView CMS Websites

Detected by Pingoru
Jan 16, 2026, 05:48 AM UTC
Resolved
Jan 16, 2026, 07:52 AM UTC
Duration
2h 3m
Affected: CMS
Timeline · 3 updates
  1. investigating Jan 16, 2026, 05:48 AM UTC

    We are currently experiencing an issue with Simpleview CMS websites where some clients are unable to submit forms. Our teams are actively investigating and working to restore full functionality as quickly as possible.

  2. monitoring Jan 16, 2026, 06:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2026, 07:52 AM UTC

    This incident has been resolved.

Read the full incident report →