Is Granicus down?

We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process. At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.

The issue affecting Communications Cloud voice-call delivery has been resolved. Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored. Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident. We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

This incident has been resolved.

Granicus Engineering is investigating an issue affecting certain Simpleview CRM background processing services. Customers may experience delays with Act-On list synchronizations, Cvent RFP synchronizations, scheduled reports, and other automated CRM processing activities. CRM access and core user functionality may continue to operate normally; however, some data updates and automated workflows may not process as expected during this period. Our engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally. Customers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability. We appreciate your patience while our teams worked to resolve this issue.

We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Service is unavailable for a subset of CRM clients. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Granicus Engineering has implemented a workaround that restores login functionality for affected Simpleview CRM customers. Users should now be able to successfully access their CRM environments; however, an underlying Economic Impact Calculator services remain unavailable and EIC-related functionality continues to be impacted. Our teams are actively working with the appropriate stakeholders to investigate the remaining EIC integration issue. We apologize for the disruption and appreciate your patience as we continue our efforts to fully restore service.

Login access to Simpleview CRM remains available. Economic Impact Calculator (EIC) functionality is still unavailable. We are actively working with our provider to restore EIC services. We do not yet have an estimated time for full restoration and will provide another update within the next two hours, or sooner if additional information becomes available. We apologize for the continued disruption and appreciate your patience.

Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally. We apologize for the disruption and appreciate your patience while service was restored.

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.

Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.

Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.

The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.