Granicus incident
Granicus Issue Notification: govAccess OpenCities US region
Granicus experienced a major incident on July 20, 2026 affecting OpenCities, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:53 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 20, 2026, 04:17 PM UTC
Granicus Engineering teams continue to actively investigate this issue impacting a subset of govAccess OpenCities US sites. The issue is not affecting all sites across the platform. We apologize for any inconvenience and will provide further updates as more information becomes available.
- identified Jul 20, 2026, 04:38 PM UTC
Granicus Engineering teams have identified the root cause of the issue impacting a subset of govAccess OpenCities US sites. Restoration is currently in progress and services are expected to return to normal shortly. We appreciate your patience and apologize for any inconvenience.
- monitoring Jul 20, 2026, 05:26 PM UTC
A fix has been implemented for the issue impacting a subset of govAccess OpenCities US sites. We are seeing positive results and stability has returned to the affected services. Sites should now be accessible as expected. Our teams will continue to monitor to ensure sustained stability. We sincerely apologize for the disruption and any inconvenience caused. A final update will be provided once monitoring is complete.
- resolved Jul 20, 2026, 06:32 PM UTC
Granicus Engineering has resolved the issue impacting a subset of govAccess OpenCities US sites. Services have remained stable during the monitoring period, and all impacted sites are now accessible and operating normally. Our teams will continue to review the incident and perform a full root cause analysis. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.