Granicus incident

Granicus Issue Notification: EngagementHQ Canada

Minor Resolved View vendor source →

Granicus experienced a minor incident on May 21, 2026 affecting EHQ - Canada, lasting 7h 17m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:01 AM UTC
Resolved
May 21, 2026, 08:19 AM UTC
Duration
7h 17m
Detected by Pingoru
May 21, 2026, 01:01 AM UTC

Affected components

EHQ - Canada

Update timeline

  1. investigating May 21, 2026, 01:01 AM UTC

    We are currently investigating an issue impacting EngagementHQ Canada. Our teams are actively working to identify the root cause and restore service as quickly as possible.

  2. investigating May 21, 2026, 03:51 AM UTC

    Our engineering team is working with high priority to resolve the performance and intermittent outage issues. We sincerely apologize for the inconvenience and appreciate your patience. We will provide the next update in approximately one hour as we make further progress.

  3. resolved May 21, 2026, 08:19 AM UTC

    This incident has been resolved.