Granicus incident

GovQA Email Delivery Delays for some customers

Minor Resolved View vendor source →

Granicus experienced a minor incident on July 13, 2026 affecting GovQA, lasting 10h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 05:02 PM UTC
Resolved
Jul 14, 2026, 03:17 AM UTC
Duration
10h 14m
Detected by Pingoru
Jul 13, 2026, 05:02 PM UTC

Affected components

GovQA

Update timeline

  1. investigating Jul 13, 2026, 05:02 PM UTC

    We are currently investigating an issue that may be causing delays in email processing and delivery for some GovQA customers. Users may experience email notifications being delivered later than expected. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.

  2. monitoring Jul 13, 2026, 06:43 PM UTC

    Mitigation measures have been implemented, and we are currently monitoring the GovQA environment for stability. Email processing and delivery appear to be functioning normally at this time, and previously delayed messages are being processed. Our teams will continue to closely monitor the platform to ensure service remains stable.

  3. resolved Jul 14, 2026, 03:17 AM UTC

    The email delivery delay issue has been resolved; our engineering team has implemented the fix and confirmed stable operation over a 10-hour monitoring period; all services are fully operational. We apologize for the inconvenience and thank you for your patience.