Granicus incident
Granicus Issue Notification: Word Integration Advisory for Legistar Users
Granicus is currently experiencing a notice incident affecting Legistar, which began 11d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2026, 10:09 PM UTC
Word Integration Advisory for Legistar Users We would like to make customers aware of an issue affecting the Microsoft Word integration functionality used within Legistar. Our teams have identified that users running Microsoft 365 Office Version 2606 may experience issues when opening or editing legislative files through the Word integration feature. We are actively monitoring the situation and working with our Engineering and Technical Support teams to evaluate any available mitigation options while a permanent resolution is being developed. Additional information regarding the issue can be found here: https://learn.microsoft.com/en-us/answers/questions/2338779/after-installation-of-kb5094126-the-word-integrati Recommended Action for Users Who Have Not Updated to Version 2606 To help prevent potential disruption, we recommend pausing Microsoft Office updates until additional guidance becomes available. To pause Office updates: Open Microsoft Word. Select File > Account. Under Office Updates, select Update Options. Choose Disable Updates. Confirm the action if prompted. Note: Disabling updates will help prevent installation of Version 2606 until this issue has been resolved. For Users Currently Experiencing the Issue If you are currently unable to open or edit legislative files through the Word integration feature, please contact Granicus Technical Support if you have not already done so. We are actively tracking reported cases and will continue to provide updates as new information becomes available. Ongoing Monitoring We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available. Thank you for your patience and understanding. Discover questions on Microsoft Q&A that will help you on every step of your technical journey.
- monitoring Jul 02, 2026, 04:02 AM UTC
We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available. Thank you for your patience and understanding.
- monitoring Jul 03, 2026, 06:07 PM UTC
This issue has been identified as originating from a recent update to Microsoft 365 Office Version 2606 and the update introduced a change that impacts the ability to open or edit legislative files through the Word integration feature. We are closely monitoring the software provider's progress under: https://learn.microsoft.com/en-us/answers/questions/5917867/after-installation-of-kb5094126-the-word-integrati and will communicate any updates as soon as they become available.
- monitoring Jul 07, 2026, 01:13 AM UTC
We continue to actively monitor the Microsoft 365 Word integration issue affecting Legistar Agenda LE. At this time, we are awaiting changes from Microsoft to fully resolve the issue. Our teams remain engaged and will provide further updates as soon as new information becomes available. In the meantime, more information can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737#:~:text=Known%20issues%20in%20this%20update
- monitoring Jul 09, 2026, 02:48 AM UTC
Our teams remain actively engaged in monitoring the Microsoft 365 Word integration issue affecting Legistar Agenda LE. We have identified that a complete resolution requires changes from Microsoft, and we are awaiting their implementation. We will continue to provide updates as new information becomes available. Additional details can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737