Granicus Outage History

Started Sep 16, 2026, 04:53 PM UTC· resolved Sep 17, 2026, 01:31 AM UTC

1. investigating Sep 16, 2026, 04:53 PM UTC

   We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process. At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

2. investigating Sep 16, 2026, 04:54 PM UTC

   We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.

3. monitoring Sep 16, 2026, 07:34 PM UTC

   The issue affecting Communications Cloud voice-call delivery has been resolved. Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored. Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident. We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

4. resolved Sep 17, 2026, 01:31 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 11, 2026, 03:02 PM UTC· resolved Sep 11, 2026, 03:53 PM UTC

1. investigating Sep 11, 2026, 03:02 PM UTC

   Granicus Engineering is investigating an issue affecting certain Simpleview CRM background processing services. Customers may experience delays with Act-On list synchronizations, Cvent RFP synchronizations, scheduled reports, and other automated CRM processing activities. CRM access and core user functionality may continue to operate normally; however, some data updates and automated workflows may not process as expected during this period. Our engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

2. resolved Sep 11, 2026, 03:53 PM UTC

   Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally. Customers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability. We appreciate your patience while our teams worked to resolve this issue.

Read the full incident report →

Started Sep 09, 2026, 12:40 PM UTC· resolved Sep 09, 2026, 03:55 PM UTC

1. investigating Sep 09, 2026, 12:40 PM UTC

   We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Service is unavailable for a subset of CRM clients. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

2. identified Sep 09, 2026, 01:16 PM UTC

   Granicus Engineering has implemented a workaround that restores login functionality for affected Simpleview CRM customers. Users should now be able to successfully access their CRM environments; however, an underlying Economic Impact Calculator services remain unavailable and EIC-related functionality continues to be impacted. Our teams are actively working with the appropriate stakeholders to investigate the remaining EIC integration issue. We apologize for the disruption and appreciate your patience as we continue our efforts to fully restore service.

3. identified Sep 09, 2026, 01:56 PM UTC

   Login access to Simpleview CRM remains available. Economic Impact Calculator (EIC) functionality is still unavailable. We are actively working with our provider to restore EIC services. We do not yet have an estimated time for full restoration and will provide another update within the next two hours, or sooner if additional information becomes available. We apologize for the continued disruption and appreciate your patience.

4. resolved Sep 09, 2026, 03:55 PM UTC

   Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally. We apologize for the disruption and appreciate your patience while service was restored.

Read the full incident report →

Started Sep 04, 2026, 11:49 AM UTC· resolved Sep 04, 2026, 04:31 PM UTC

1. investigating Sep 04, 2026, 11:49 AM UTC

   RUN - 143492 INVESTIGATING Incident Description: Granicus Engineering is currently investigating an issue impacting email delivery from the govService (Firmstep) platform for some customers. As a result, some emails sent from the platform to Microsoft-hosted email accounts (including Outlook and Microsoft 365) may not be delivered as expected. Impacted Locations, number of users: 3 (UK) Current Incident Status: Open Priority: Severity 2 Issue Reported By: Customer Ticket Reference: 08512629 Date / Time Reported: 8/27/2026 10.47 AM UK time Date / Time Incident Reported as RUN: 08/27/2026 1.27 PM UK time Incident Manager at Support: Vishwas Prasad Other Parties involved: Product Engineering Next Update Due: 08/27/2026 3.30 PM UK time

2. identified Sep 04, 2026, 12:08 PM UTC

   Update: Granicus Engineering is actively working with our email delivery provider to investigate an issue affecting emails sent from the govService (Firmstep) platform to Outlook and Microsoft 365 recipients. The provider has advised that they are aware of a broader issue impacting deliveries to Microsoft-hosted mailboxes and are monitoring the situation closely. We will continue to provide updates as additional information becomes available.

3. identified Sep 04, 2026, 12:50 PM UTC

   Our teams are observing improved email delivery success rates to Outlook and Microsoft 365 recipients, indicating that service recovery is underway. We remain engaged with our email delivery provider and are closely monitoring their progress while continuing to assess the impact to customers. Further updates will be provided as additional information becomes available.

4. monitoring Sep 04, 2026, 01:09 PM UTC

   Our email delivery provider has confirmed that the underlying issue affecting deliveries to Microsoft-hosted mailboxes has been resolved. Email delivery is now functioning normally; however, previously deferred emails are being reprocessed and will be delivered progressively. We will continue to monitor service stability and provide a final update upon confirmed full resolution. We apologise for any inconvenience caused.

5. resolved Sep 04, 2026, 04:31 PM UTC

   The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Started Sep 03, 2026, 07:00 PM UTC· resolved Sep 04, 2026, 12:53 AM UTC

1. investigating Sep 03, 2026, 07:00 PM UTC

   We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate. We will provide additional updates as more information becomes available.

2. investigating Sep 03, 2026, 07:28 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 03, 2026, 07:56 PM UTC

   We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.

4. monitoring Sep 03, 2026, 08:33 PM UTC

   We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.

5. resolved Sep 04, 2026, 12:53 AM UTC

   Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Started Sep 03, 2026, 03:36 PM UTC· resolved Sep 04, 2026, 02:26 PM UTC

1. investigating Sep 03, 2026, 03:36 PM UTC

   Project Search Functionality Issues in Canada EngagementHQ We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content. Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.

2. identified Sep 03, 2026, 07:32 PM UTC

   Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites. To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.

3. identified Sep 04, 2026, 09:28 AM UTC

   Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.

4. resolved Sep 04, 2026, 02:26 PM UTC

   Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Started Sep 03, 2026, 03:34 PM UTC· resolved Sep 03, 2026, 04:46 PM UTC

1. investigating Sep 03, 2026, 03:34 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Sep 03, 2026, 03:39 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 03, 2026, 04:11 PM UTC

   We have identified the source of the issue and are actively working on remediation efforts. Multiple engineering teams are engaged and focused on restoring affected govMeetings services. We appreciate your patience and will provide further updates as progress is made.

4. resolved Sep 03, 2026, 04:46 PM UTC

   Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Started Aug 31, 2026, 02:49 PM UTC· resolved Aug 31, 2026, 03:56 PM UTC

1. investigating Aug 31, 2026, 02:49 PM UTC

   Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system. Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we investigate.

2. resolved Aug 31, 2026, 03:56 PM UTC

   The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.

Read the full incident report →

Started Aug 26, 2026, 04:39 PM UTC· resolved Aug 27, 2026, 04:27 AM UTC

1. investigating Aug 26, 2026, 04:39 PM UTC

   We are investigating reports of performance issues affecting Legistar, including slowness, freezing, and increased latency for some users. Our teams have identified multiple reports and are actively working to determine the cause. We have engaged Engineering and Support teams, are reviewing system performance data, and continue to monitor the environment closely. We will provide further updates as more information becomes available.

2. identified Aug 26, 2026, 08:19 PM UTC

   We have identified the source of the recent Legistar performance degradation and are seeing service performance improve across the environment. Multiple agencies have confirmed that latency and freezing symptoms have significantly improved or returned to normal. Our teams continue to monitor platform performance and validate stability across affected customers. We will continue to provide updates and will resolve this incident once monitoring confirms sustained normal operation.

3. monitoring Aug 26, 2026, 09:20 PM UTC

   We have identified the source of the recent Legistar performance degradation and have observed significant improvement in platform performance. Multiple agencies have confirmed that latency and freezing symptoms have been resolved or returned to normal operation following remediation efforts. Our teams continue to actively monitor the environment and validate stability across impacted customers. At this time, service performance appears stable, and we will remain in a monitoring phase before confirming full resolution of the incident

4. resolved Aug 27, 2026, 04:27 AM UTC

   The issue affecting govMeetings Legistar has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologize for the disruption and appreciate your patience throughout this incident.

Read the full incident report →

Started Aug 26, 2026, 09:20 AM UTC· resolved Aug 26, 2026, 09:32 AM UTC

1. investigating Aug 26, 2026, 09:20 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Started Aug 26, 2026, 09:20 AM UTC· resolved Aug 26, 2026, 03:15 PM UTC

1. investigating Aug 26, 2026, 09:20 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Aug 26, 2026, 09:56 AM UTC

   We continue to investigate an issue affecting a subset of govMeetings Live Video streaming services. Our teams remain actively engaged and are working to identify the underlying cause and implement a resolution. While service stability has improved, we are continuing detailed analysis and monitoring to ensure consistent performance. We apologise for any inconvenience this issue may have caused and appreciate your patience as we work towards full resolution.

3. identified Aug 26, 2026, 11:21 AM UTC

   Granicus Engineering Team has identified the underlying issue affecting a subset of govMeetings Live Video streaming services and are actively applying remediation measures. As these actions are being implemented, we are observing significant improvements in service stability and performance. Our teams continue to closely monitor the environment to ensure sustained recovery and will provide further updates as progress continues. We apologise for any inconvenience caused and appreciate your patience.

4. identified Aug 26, 2026, 12:25 PM UTC

   Granicus Engineering teams continue to actively work on restoring full functionality to the affected subset of govMeetings Live Video streaming services. While earlier remediation efforts have improved underlying infrastructure stability, the service has not yet fully recovered. Our teams remain fully engaged and are progressing through additional recovery actions. We will provide a further update as soon as service restoration is confirmed. We apologise for the continued disruption and appreciate your patience.

5. identified Aug 26, 2026, 01:29 PM UTC

   Remediation efforts are progressing and a portion of the affected govMeetings Live Video streaming services have been successfully restored. Work continues on the remaining infrastructure and we expect full recovery shortly. We will provide a final update once service is fully confirmed. We appreciate your continued patience.

6. monitoring Aug 26, 2026, 02:35 PM UTC

   The fix has been implemented and all affected govMeetings Live Video streaming services have been restored. Our teams are now actively monitoring to confirm sustained stability. We will provide a final resolution update shortly. We thank you for your patience during this disruption.

7. resolved Aug 26, 2026, 03:15 PM UTC

   The issue affecting a subset of govMeetings Live Video streaming services has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologise for the disruption and appreciate your patience throughout this incident.

Read the full incident report →

Started Aug 22, 2026, 10:12 AM UTC· resolved Aug 22, 2026, 02:33 PM UTC

1. investigating Aug 22, 2026, 10:12 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Aug 22, 2026, 10:20 AM UTC

   We are continuing to investigate this issue.

3. identified Aug 22, 2026, 10:29 AM UTC

   Granicus Engineering teams have identified the issue impacting govMeetings platform and restoration activities are currently in progress. We expect service to be restored shortly and will provide a further update once complete.

4. monitoring Aug 22, 2026, 10:36 AM UTC

   A fix has been implemented for the issue impacting govMeetings MediaManager and associated dependent services. Our teams are currently validating the fix across all affected products and monitoring the environment. A final update will be provided once validation is complete and stability is confirmed.

5. resolved Aug 22, 2026, 02:33 PM UTC

   The issue impacting govMeetings MediaManager and all dependent services including Peak, Speak Up, Votes & Commission, Legistar, and InSite has been resolved. All affected services have been restored and monitoring has confirmed stability across the platform. We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while our teams worked to restore full functionality.

Read the full incident report →

Started Aug 20, 2026, 09:17 PM UTC· resolved Aug 21, 2026, 01:34 AM UTC

1. investigating Aug 20, 2026, 09:17 PM UTC

   We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.

2. resolved Aug 21, 2026, 01:34 AM UTC

   Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.

Read the full incident report →

Started Aug 19, 2026, 07:32 PM UTC· resolved Aug 19, 2026, 09:55 PM UTC

1. investigating Aug 19, 2026, 07:32 PM UTC

   We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.

2. monitoring Aug 19, 2026, 08:06 PM UTC

   A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.

3. resolved Aug 19, 2026, 09:55 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 19, 2026, 07:30 PM UTC· resolved Aug 20, 2026, 12:46 PM UTC

1. investigating Aug 19, 2026, 07:30 PM UTC

   We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

2. monitoring Aug 20, 2026, 09:19 AM UTC

   Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved.

3. resolved Aug 20, 2026, 12:46 PM UTC

   Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Read the full incident report →

Started Aug 18, 2026, 07:45 AM UTC· resolved Aug 18, 2026, 09:15 AM UTC

1. investigating Aug 18, 2026, 07:45 AM UTC

   We are aware and working on an issue affecting users attempting to log in to Simpleview EU DMS and ECMS. While the service remains accessible, some users may encounter errors when signing in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience and appreciate your patience while we investigate.

2. resolved Aug 18, 2026, 09:15 AM UTC

   1015 GMT The Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally. We apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue.

Read the full incident report →

Started Aug 17, 2026, 05:36 PM UTC· resolved Aug 19, 2026, 09:59 PM UTC

1. investigating Aug 17, 2026, 05:36 PM UTC

   We have identified an issue affecting OneView Service Request exports. Customers may receive an "Access Denied" error when attempting to access export files through download links provided in email notifications. Our investigation determined that recent security enhancements impacted access to certain exported files. Engineering teams have identified the root cause and are implementing corrective changes to restore functionality while maintaining enhanced security protections. Some manually generated exports and scheduled report deliveries may be affected. Other OneView functionality remains operational. We will continue to provide updates as remediation efforts progress. We apologize for the inconvenience.

2. resolved Aug 19, 2026, 09:59 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 14, 2026, 09:10 AM UTC· resolved Aug 14, 2026, 10:04 AM UTC

1. investigating Aug 14, 2026, 09:10 AM UTC

   Granicus Engineering is currently investigating an issue impacting the GovQA application. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. identified Aug 14, 2026, 09:20 AM UTC

   Granicus Engineering has identified the cause of the issue impacting public-facing customer portals on GovQA application. Our teams are actively implementing a fix and working to restore affected services as quickly as possible. We will continue to provide updates as progress is made.

3. identified Aug 14, 2026, 09:20 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Aug 14, 2026, 10:04 AM UTC

   The issue impacting GovQA public-facing portals has been resolved. All affected services have been restored and are operating normally. We sincerely apologize for the inconvenience caused and any disruption to your operations. Thank you for your patience while our teams worked to resolve this matter.

Read the full incident report →

Started Aug 12, 2026, 01:08 AM UTC· resolved Aug 12, 2026, 01:51 AM UTC

1. investigating Aug 12, 2026, 01:08 AM UTC

   We are currently investigating an issue affecting the Swagit live feed. Our team is actively working to identify the cause and will provide updates as they become available.

2. resolved Aug 12, 2026, 01:51 AM UTC

   Our Engineering team has identified auto-play not working for a very small subset of users viewing a live feed via Google Chrome internet browsers. If the browser does not auto-play the feed, click the video feed to start playing. If you have any further questions, please contact Granicus Support.

Read the full incident report →

Started Aug 05, 2026, 04:56 AM UTC· resolved Aug 05, 2026, 11:54 AM UTC

1. investigating Aug 05, 2026, 04:56 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting Indigov CRM - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov CRM - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Aug 05, 2026, 05:38 AM UTC

   We are currently investigating a connectivity issue affecting the Indigov 2.0 House Production environment. Some users may experience intermittent access disruptions. Our team is actively working to restore full functionality and will provide updates as they become available.

3. resolved Aug 05, 2026, 11:54 AM UTC

   The connectivity issue affecting the Indigov 2.0 House Production environment has been resolved, and service has been restored. We are continuing to monitor the environment to ensure stability. We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

Read the full incident report →

Started Jul 29, 2026, 04:31 PM UTC· resolved Aug 01, 2026, 03:18 AM UTC

1. investigating Jul 29, 2026, 04:31 PM UTC

   Granicus Engineering is currently investigating an issue impacting the InSite platform where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, and supporting documents. The team is actively working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Thank you, Granicus Customer Support

2. investigating Jul 29, 2026, 11:06 PM UTC

   Granicus Engineering continues to investigate intermittent issues impacting InSite where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, attachments, and supporting documents. During the investigation, the team reviewed application, browser, and infrastructure activity and implemented mitigations targeting elevated automated traffic patterns observed on affected endpoints. While some users have reported improved results, the issue remains intermittent and additional reports are still being received. As a temporary workaround, affected users may be able to restore access by clearing their browser cache and restarting their browser. Granicus Engineering continues to actively investigate the root cause and monitor platform behavior. Further updates will be provided as they become available.

3. identified Jul 30, 2026, 04:04 PM UTC

   Granicus Engineering continues to actively work on resolving the intermittent issue impacting InSite where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, attachments, and supporting documents. Since our last update, the team has made progress in identifying contributing factors and our engineering team remains engaged and we will continue to provide updates as we make further progress. We sincerely apologize for the inconvenience.. We understand the impact this has on public access to meeting materials and appreciate your patience as we work toward a permanent resolution. In the meantime, affected users can restore access by clearing their browser cache and fully restarting their browser. If the issue reoccurs, repeating this step should allow temporary access. We also recommend using Firefox as an alternative browser, which has not been impacted by this issue.

4. resolved Aug 01, 2026, 03:18 AM UTC

   Granicus Engineering has completed its investigation into the intermittent issue impacting govMeetings InSite where some users received a "This document has been removed" message when accessing agendas, agenda packets, attachments, and supporting documents. Based on recent validation and monitoring, the issue is no longer being reproduced across previously affected sites and documents. Any remaining isolated document access issues appear unrelated to the broader incident and will be addressed separately as needed. We appreciate your patience while our teams worked through this issue and apologize for any inconvenience caused.

Read the full incident report →

Started Jul 28, 2026, 05:38 PM UTC· resolved Jul 29, 2026, 12:38 AM UTC

1. investigating Jul 28, 2026, 05:38 PM UTC

   Granicus Engineering teams are currently investigating an issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD or Zoom integrations. Users may encounter errors when attempting to connect to their configured streaming endpoints. Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience. Product: govMeetings Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. monitoring Jul 28, 2026, 06:17 PM UTC

   We have implemented a fix for the issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD and Zoom integrations. Initial validation indicates that streaming functionality has been restored and services are operating normally. Our team is continuing to monitor the environment to ensure stability. If you continue to experience issues connecting to your configured streaming endpoints, please contact Support. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

3. resolved Jul 29, 2026, 12:38 AM UTC

   Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.

Read the full incident report →

Started Jul 27, 2026, 04:20 PM UTC· resolved Jul 28, 2026, 01:27 AM UTC

1. investigating Jul 27, 2026, 04:20 PM UTC

   Granicus Engineering teams are currently investigating reports of elevated latency and intermittent access issues affecting portions of the govMeetings platform, including MediaManager and Peak Agenda services. Some customers may experience slow performance, connection errors, or service interruptions. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Product: govMeetings MediaManager & Peak Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. identified Jul 27, 2026, 04:50 PM UTC

   Our engineering teams have identified the source of the service degradation affecting govMeetings, MediaManager, and Peak Agenda. Mitigation measures have been implemented and we are actively working to restore full functionality. Customers may continue to experience intermittent latency or access issues during the recovery process. We are seeing service improvements and will continue to monitor as we work toward full restoration. We will provide another update once services have been fully restored. Thank you for your patience.

3. monitoring Jul 27, 2026, 05:22 PM UTC

   We have implemented mitigation measures to address the issue impacting govMeetings MediaManager and Peak services. Service performance has improved, and we are seeing recovery across the affected platform components. The underlying DNS-related issue has been resolved, and latency levels have returned to expected ranges. We will continue to observe performance and provide additional updates as needed. We appreciate your patience and understanding throughout this incident.

4. resolved Jul 28, 2026, 01:27 AM UTC

   Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.

Read the full incident report →

Started Jul 24, 2026, 03:25 PM UTC· resolved Jul 24, 2026, 04:16 PM UTC

1. investigating Jul 24, 2026, 03:25 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jul 24, 2026, 03:36 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 24, 2026, 04:16 PM UTC

   The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.

Read the full incident report →

Started Jul 23, 2026, 04:27 PM UTC· resolved Jul 23, 2026, 10:00 PM UTC

1. investigating Jul 23, 2026, 04:27 PM UTC

   Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On. Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss. Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.

2. investigating Jul 23, 2026, 05:27 PM UTC

   Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem. We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority. We will provide another update as soon as we have more information. Thank you for your patience.

3. resolved Jul 23, 2026, 10:00 PM UTC

   The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On. Our teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability. We sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.

Read the full incident report →