Granicus incident

Granicus Issue Notification: GovService - Firmstep UK

Major Ongoing View vendor source →

Granicus is currently experiencing a major incident affecting govService U.K., which began 4h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 10:37 AM UTC
Resolved
Ongoing
Duration
● 3h 53m
Detected by Pingoru
Jun 10, 2026, 10:37 AM UTC

Affected components

govService U.K.

Update timeline

  1. investigating Jun 10, 2026, 10:37 AM UTC

    11:30 GMT The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

  2. investigating Jun 10, 2026, 10:38 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 10, 2026, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 10, 2026, 01:58 PM UTC

    Following the earlier mitigation, we have identified additional issues impacting some integrations. The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service. We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.