Granicus Issue Notification: GovService - Firmstep UK

Update timeline

1. investigating Jun 10, 2026, 10:37 AM UTC

   11:30 GMT The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

2. investigating Jun 10, 2026, 10:38 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 10, 2026, 11:25 AM UTC

   A fix has been implemented and we are monitoring the results.

4. identified Jun 10, 2026, 01:58 PM UTC

   Following the earlier mitigation, we have identified additional issues impacting some integrations. The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service. We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.

5. identified Jun 10, 2026, 03:28 PM UTC

   Granicus Engineering team has identified the root cause of the integration failures and has successfully contained the issue. New submissions are now processing as expected, and the platform is stable and fully operational. Our teams are continuing to review the previously impacted integrations and submissions to assess their status and determine appropriate recovery actions. We will provide further updates as this work progresses. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

6. monitoring Jun 10, 2026, 05:06 PM UTC

   Our engineering team has identified the root cause and successfully contained the issue. As of now, all new submissions are processing correctly, and the platform is stable and fully functional. Our ongoing analysis indicates that some submissions created prior to the fix may not have completed their downstream integrations as expected. These impacted submissions are currently being assessed in detail and our Technical Support Team will contact any impacted customers tomorrow to assist with recovery of any missing integrations. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work toward a complete resolution for impacted customers.

7. monitoring Jun 11, 2026, 01:15 PM UTC

   The platform remains stable and fully operational for all new submissions. Integrations running on the submission and creation stages of processes submitted between approximately 4:00 AM and 2:00 PM BST on 10th June may not have completed their downstream execution as expected. Granicus engineering team is finalising the detailed per-customer impact assessment and expects to have this completed today. Our Technical Support Team will begin contacting impacted customers directly today with specific details of the affected submissions and available recovery options. We sincerely apologise for the inconvenience caused and appreciate your continued patience.

8. monitoring Jun 11, 2026, 05:32 PM UTC

   The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologise for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

9. monitoring Jun 11, 2026, 06:02 PM UTC

   The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologies for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

10. monitoring Jun 12, 2026, 05:33 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution. We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete resolution for all affected customers.

11. monitoring Jun 15, 2026, 02:35 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team is currently conducting testing of the recovery solution and our Technical Support Team will be sending a follow-up communication to impacted customers with further details. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience as we work toward completing the recovery for all affected customers.

12. monitoring Jun 16, 2026, 07:50 PM UTC

    The platform continues to operate normally with no impact to new submissions. Testing of the recovery solution is progressing well and nearing completion. Our Technical Support Team has sent follow-up communications to impacted customers who opted in, with detailed information for their review and confirmation. We will provide the next update once the recovery solution has been deployed and is available for use. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

13. monitoring Jun 22, 2026, 07:28 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team has completed development and is finalising testing of the recovery solution. We expect to begin executing recovery for customers who have opted in later this week. Our Technical Support Team will continue to work directly with impacted customers through to resolution. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

14. monitoring Jun 29, 2026, 06:39 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team has completed the recovery solution and has begun final validation. We expect to commence recovery for opted-in customers shortly. Our Technical Support Team will continue to work directly with impacted customers to coordinate the recovery of their specific integrations. If you have not yet responded to our earlier communication regarding your recovery preference, please do so at your earliest convenience. We sincerely apologise for the time this has taken and appreciate your continued patience as we work through the final stages of recovery.

15. resolved Jul 01, 2026, 03:54 PM UTC

    The platform continues to operate normally with no impact to new submissions. Recovery of affected integrations is actively underway. Our Engineering team has successfully completed and deployed the recovery solution, and processing for opted-in customers has commenced. Multiple customer environments have already been recovered. Going forward, our Technical Support Team will continue to work directly with each remaining impacted customer on a one-to-one basis to coordinate and complete their specific recovery. This will be our final update on this status page for this issue. All further communication will be handled directly with impacted customers through our Technical Support Team. We sincerely apologise for the duration and impact of this incident and thank you for your patience and cooperation throughout the recovery process.