Granicus incident
Granicus Issue Notification: govService OneView Core
Granicus experienced a major incident on July 8, 2026 affecting OneView Core, lasting 18h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 02:00 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Core Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 08, 2026, 02:21 PM UTC
Granicus Engineering is currently investigating an issue impacting the OneView Web App, where users may encounter a blank white screen when accessing services through a web browser. As a result, citizens using the web-based version may be unable to access available services. The native iOS and Android apps remain operational, and the core OneView platform is not impacted. Our Engineering teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
- identified Jul 08, 2026, 03:16 PM UTC
Granicus Engineering has identified the cause of the issue impacting the OneView Web App. Our Engineering teams have developed a corrective fix and are currently validating and applying the change. We will continue to provide updates as remediation progresses.
- identified Jul 08, 2026, 05:20 PM UTC
The corrective fix has been successfully validated in our staging environment and is confirmed to resolve the issue. Our Engineering teams are proceeding with the production deployment and will apply the fix at the earliest safe opportunity. We sincerely apologize for the inconvenience this has caused and appreciate your patience. Citizens requiring immediate access to services may continue to use the native iOS or Android mobile apps, which remain fully operational. We will provide a final update once the fix has been applied to production and full service has been restored.
- resolved Jul 09, 2026, 08:55 AM UTC
The issue impacting the OneView Web App has been fully resolved. The corrective fix was successfully deployed and validated across multiple environments. All OneLink web app services are now operating normally. We sincerely apologize for any inconvenience caused and appreciate your patience while our teams worked to restore full service.