Granicus incident

Granicus Issue Notification: GovService - GovQA Duplicate Message History Entries

Granicus experienced a minor incident on August 19, 2026 affecting GovQA, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2026, 07:32 PM UTC
Resolved: Aug 19, 2026, 09:55 PM UTC
Duration: 2h 23m
Detected by Pingoru: Aug 19, 2026, 07:32 PM UTC

Affected components

GovQA

Update timeline

investigating Aug 19, 2026, 07:32 PM UTC

We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.
monitoring Aug 19, 2026, 08:06 PM UTC

A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.
resolved Aug 19, 2026, 09:55 PM UTC

This incident has been resolved.