Granicus experienced a major incident on August 18, 2026 affecting CRM and CMS, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 07:45 AM UTC
We are aware and working on an issue affecting users attempting to log in to Simpleview EU DMS and ECMS. While the service remains accessible, some users may encounter errors when signing in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience and appreciate your patience while we investigate.
- resolved Aug 18, 2026, 09:15 AM UTC
1015 GMT The Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally. We apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue.