Granicus incident

Granicus Issue Notification: Issue affecting Swagit SoundSearch

Granicus experienced a minor incident on August 20, 2026 affecting Swagit, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2026, 09:17 PM UTC
Resolved: Aug 21, 2026, 01:34 AM UTC
Duration: 4h 17m
Detected by Pingoru: Aug 20, 2026, 09:17 PM UTC

Affected components

Swagit

Update timeline

investigating Aug 20, 2026, 09:17 PM UTC

We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.
resolved Aug 21, 2026, 01:34 AM UTC

Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.