Granicus incident
EngagementHQ Project Search Issues - Canada Region
Granicus experienced a minor incident on September 3, 2026 affecting EHQ - Canada, lasting 22h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 03:36 PM UTC
Project Search Functionality Issues in Canada EngagementHQ We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content. Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.
- identified Sep 03, 2026, 07:32 PM UTC
Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites. To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.
- identified Sep 04, 2026, 09:28 AM UTC
Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.
- resolved Sep 04, 2026, 02:26 PM UTC
Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.