Granicus incident
SRM OneView EE contact search and record loading functionality
Granicus experienced a minor incident on August 31, 2026 affecting OneView Core, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 02:49 PM UTC
Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system. Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we investigate.
- resolved Aug 31, 2026, 03:56 PM UTC
The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.