Granicus incident

Simpleview CRM – Act-On Synchronisation Issues Affecting CRM Integrations

Critical Resolved View vendor source →

Granicus experienced a critical incident on July 23, 2026 affecting Act-On, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 04:27 PM UTC
Resolved
Jul 23, 2026, 10:00 PM UTC
Duration
5h 33m
Detected by Pingoru
Jul 23, 2026, 04:27 PM UTC

Affected components

Act-On

Update timeline

  1. investigating Jul 23, 2026, 04:27 PM UTC

    Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On. Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss. Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.

  2. investigating Jul 23, 2026, 05:27 PM UTC

    Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem. We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority. We will provide another update as soon as we have more information. Thank you for your patience.

  3. resolved Jul 23, 2026, 10:00 PM UTC

    The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On. Our teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability. We sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.