Granicus Outage History
Granicus degraded · 1 active incident View live status →Pingoru has recorded 196 incidents for Granicus: 196 in the last 12 months and 72 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 95 of 720 (13%) |
| May 2026 | 30 | 152 of 744 (20%) |
| June 2026 | 15 | 345 of 720 (48%) |
| July 2026 | 25 | 334 of 744 (45%) |
| August 2026 | 19 | 145 of 744 (19%) |
| September 2026 | 19 | 91 of 720 (13%) |
| October 2026 | 31 | 205 of 744 (28%) |
| November 2026 | 4 | 130 of 130 (100%) |
Incidents, newest first
Major November 4, 2026 Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS) 1h 10m Targeted Messaging Service (TMS)
Started Nov 04, 2026, 05:37 PM UTC· resolved Nov 04, 2026, 06:48 PM UTC
- investigating Nov 04, 2026, 05:37 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Targeted Messaging Service (TMS) Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Nov 04, 2026, 06:01 PM UTC
Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we have not identified a widespread service outage. We are actively validating customer-reported authentication failures and working with affected parties to gather additional details. We will provide a further update as soon as more information is available.
- monitoring Nov 04, 2026, 06:23 PM UTC
Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we have not identified a widespread service outage. We are actively validating customer-reported authentication failures and working with affected parties to gather additional details. We will provide a further update as soon as more information is available.
- investigating Nov 04, 2026, 06:24 PM UTC
We are currently investigating this issue.
- resolved Nov 04, 2026, 06:48 PM UTC
Thank you for your patience while we investigated reported authentication issues related to govDelivery Targeted Messaging Service (TMS). The investigation is complete. TMS is operating normally, and this incident is resolved.
Notice November 4, 2026 Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS) 10m Targeted Messaging Service (TMS)
Started Nov 04, 2026, 05:37 PM UTC· resolved Nov 04, 2026, 05:48 PM UTC
- investigating Nov 04, 2026, 05:37 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Targeted Messaging Service (TMS) Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Critical November 4, 2026 Granicus Issue Notification: SmartGov 5h 44m SmartGov
Started Nov 04, 2026, 05:01 PM UTC· resolved Nov 04, 2026, 10:46 PM UTC
- investigating Nov 04, 2026, 05:01 PM UTC
We are investigating reports of degraded performance affecting SmartGov. Some customers may experience slower-than-normal response times when accessing SmartGov, including delays that may affect payment processing and receipt confirmation. Our teams are actively investigating and working to restore normal performance. We will provide additional updates as more information becomes available. Thank you, Granicus Customer Support
- investigating Nov 04, 2026, 05:02 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2026, 06:24 PM UTC
We have implemented mitigation measures and are seeing improved performance across SmartGov. The service is operating normally at this time, and our teams will continue monitoring to ensure performance remains stable. We will provide an additional update if further issues are observed.
- resolved Nov 04, 2026, 10:46 PM UTC
This incident has been resolved.
Critical November 1, 2026 Targeted Messaging Service (TMS) – SMS Delivery Issues 1h 34m Targeted Messaging Service (TMS)
Started Nov 01, 2026, 06:23 PM UTC· resolved Nov 01, 2026, 07:58 PM UTC
- investigating Nov 01, 2026, 06:23 PM UTC
We are currently investigating an issue affecting SMS text message delivery within the Targeted Messaging Service (TMS). Impacted users may not receive SMS-based multi-factor authentication (MFA) verification codes and could be unable to complete login using the text message method. At this time, the issue appears limited to SMS/text delivery. Our engineering teams are actively investigating and working to restore normal SMS delivery as quickly as possible.
- investigating Nov 01, 2026, 06:47 PM UTC
We continue to investigate and work toward restoring normal SMS delivery for the Targeted Messaging Service (TMS). SMS and phone-call multi-factor authentication (MFA) are currently impaired, which may prevent some users from completing login using those methods. Workaround: Users who have email-based MFA enabled may use email to receive their verification code and complete authentication. We apologize for the inconvenience and will provide further updates as progress is made.
- monitoring Nov 01, 2026, 07:36 PM UTC
A corrective action has been implemented, and we are monitoring the service to confirm the recovery of SMS-based multi-factor authentication (MFA). Email-based MFA remains available as a workaround where enabled. We will provide a further update once normal service has been validated.
- monitoring Nov 01, 2026, 07:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 01, 2026, 07:58 PM UTC
The issue affecting SMS text message delivery within the Targeted Messaging Service (TMS) has been resolved. SMS-based multi-factor authentication (MFA) has been restored, and normal service has been confirmed. We apologize for any inconvenience caused and thank you for your patience.
Minor October 30, 2026 Granicus Issue Notification: govService Oneview Dynamics 7h 20m OneView Dynamics
Started Oct 30, 2026, 03:34 PM UTC· resolved Oct 30, 2026, 10:55 PM UTC
- investigating Oct 30, 2026, 03:34 PM UTC
We are aware of an issue affecting map and location features in OneView for some customers. In some cases, maps may take longer than usual to load, or location selection and nearby-request views may respond slowly or not complete as expected. This can delay creating or viewing service requests that rely on the map. Granicus Engineering is actively investigating and working to restore normal performance as quickly as possible. We apologize for the inconvenience and will share a further update as soon as we have more information.
- investigating Oct 30, 2026, 04:12 PM UTC
We continue to investigate intermittent delays affecting OneView map and location features. Granicus Engineering remains actively engaged and is working to restore normal performance. We apologize for the ongoing impact and will provide a further update as soon as we have more information.
- identified Oct 30, 2026, 06:40 PM UTC
Granicus Engineering has identified a potential cause of the intermittent delays affecting OneView map and location features and is actively implementing remediation steps. While this work is underway, some customers may continue to experience slower-than-normal map loading, location selection, and related service-request functionality. The team is actively validating performance as remediation progresses and will continue monitoring the affected functionality. We apologize for the ongoing impact and will provide a further update as soon as additional information is available.
- monitoring Oct 30, 2026, 08:25 PM UTC
Granicus Engineering has completed remediation for the issue affecting OneView map and location features. Following the remediation, performance has returned to expected levels and validation of the affected functionality has been successful. We will continue to monitor service performance. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
- resolved Oct 30, 2026, 10:55 PM UTC
This incident has been resolved.
Notice October 29, 2026 Granicus Issue Notification: Partial Vision Site Availability Issue 9h 3m Vision CMS
Started Oct 29, 2026, 11:06 AM UTC· resolved Oct 29, 2026, 08:10 PM UTC
- identified Oct 29, 2026, 11:06 AM UTC
Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as more information is available.
- identified Oct 29, 2026, 12:15 PM UTC
Some govAccess Vision sites remain unavailable. Our engineering teams are actively working on a resolution and restoring service remains our top priority. We apologise for the impact and thank you for your patience while we complete this work.
- identified Oct 29, 2026, 01:49 PM UTC
We continue to see some impact affecting Vision site availability. Some sites may experience intermittent flapping while we work through this. Fixes are being implemented, and we expect conditions to stabilize shortly. Service is not fully restored yet, as work continues. We apologise for the disruption and appreciate your patience.
- identified Oct 29, 2026, 03:35 PM UTC
Progress continues on the govAccess Vision availability issue. Additional corrective measures have been put in place, and our teams remain focused on restoring the affected sites as quickly and safely as possible. Impacted sites remain unavailable while this work is completed. We apologise for the disruption and appreciate your continued patience. We will share a further update as soon as we have more to report.
- identified Oct 29, 2026, 06:24 PM UTC
A subset of Vision websites are experiencing an outage. As part of our investigation, we have disabled file upload functionality across all Vision websites. We will provide further updates as more information becomes available. Subscribe for updates to this incident and to receive the latest information directly to your inbox.
- identified Oct 29, 2026, 07:48 PM UTC
All Vision sites are now back online. Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System. In accordance with our security protocol, that targeted functionality has been promptly disabled. At this time, there is no evidence to suggest that customer information was accessed. The public file upload functionality will be unavailable on all Vision websites until further notice, while the security and engineering teams work on it. The upload functionality for authenticated backend users is operational.
- resolved Oct 29, 2026, 08:10 PM UTC
This incident has been resolved.
Minor October 27, 2026 govMeetings – Peak Agenda Management Processing Delays 1h 30m Peak
Started Oct 27, 2026, 07:39 PM UTC· resolved Oct 27, 2026, 09:09 PM UTC
- investigating Oct 27, 2026, 07:39 PM UTC
We are investigating intermittent processing delays affecting some Peak Agenda Management customers. Some jobs may remain queued longer than expected before processing. Our teams are actively investigating and monitoring the service. We will provide additional updates as more information becomes available.
- monitoring Oct 27, 2026, 08:14 PM UTC
Thanks for your patience, a fix has been implemented to resolve the issue - Our teams will continue to monitor the situation as we progress to a resolved status.
- resolved Oct 27, 2026, 09:09 PM UTC
This incident has been resolved.
Major October 27, 2026 Granicus Issue Notification: govService SmartGov 1d 5h SmartGov
Started Oct 27, 2026, 07:03 PM UTC· resolved Oct 29, 2026, 12:11 AM UTC
- investigating Oct 27, 2026, 07:03 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Oct 27, 2026, 10:34 PM UTC
We continue to investigate an issue affecting some SmartGov customers using the Laserfiche integration. Our Product team is actively working to identify the cause and determine next steps. We will provide additional updates as information becomes available
- identified Oct 28, 2026, 04:21 PM UTC
We have identified that some SmartGov customers using the Laserfiche integration are experiencing permit submit and status-update issues related to Laserfiche template / metadata configuration. We are working directly with affected customers to validate and correct the configuration. We will provide further updates as progress is made.
- resolved Oct 29, 2026, 12:11 AM UTC
This incident notification is being resolved. The issue is limited to a small number of customers, and Granicus Support is actively engaged with those affected to continue working with them directly. Any further updates will be communicated directly to the impacted customers.
Notice October 27, 2026 Granicus Issue Notification: govService SmartGov 3h 30m SmartGov
Started Oct 27, 2026, 07:03 PM UTC· resolved Oct 27, 2026, 10:33 PM UTC
- investigating Oct 27, 2026, 07:03 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Major October 27, 2026 Granicus Issue Notification: govAccess - Vision 2h 39m Vision CMS
Started Oct 27, 2026, 05:53 PM UTC· resolved Oct 27, 2026, 08:32 PM UTC
- investigating Oct 27, 2026, 05:53 PM UTC
We are investigating an issue affecting Vision Forms. Customers may experience difficulties publishing forms or accessing attachments. Our teams are actively working to identify and resolve the issue. We apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
- resolved Oct 27, 2026, 08:32 PM UTC
This incident has been resolved. We apologize for the inconvenience and thank you for your patience.
Minor October 27, 2026 Granicus Issue Notification: govDelivery Communications Cloud UK 41m Communications Cloud - UK
Started Oct 27, 2026, 12:54 PM UTC· resolved Oct 27, 2026, 01:36 PM UTC
- investigating Oct 27, 2026, 12:54 PM UTC
Granicus Engineering is investigating an issue affecting Communications Cloud UK bulletin delivery. Some customers may experience delays sending bulletins. We apologize for the inconvenience and are actively working to restore normal service. We will provide updates as more information becomes available.
- resolved Oct 27, 2026, 01:36 PM UTC
Communications Cloud UK bulletin delivery has been restored. We apologize for the inconvenience and thank you for your patience.
Major October 27, 2026 Granicus Issue Notification: Partial Vision Site Availability Issue 1h 54m Vision CMS
Started Oct 27, 2026, 11:45 AM UTC· resolved Oct 27, 2026, 01:39 PM UTC
- identified Oct 27, 2026, 11:45 AM UTC
Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as more information is available.
- identified Oct 27, 2026, 12:25 PM UTC
Granicus engineering teams continue to work on the issue affecting a subset of govAccess Vision sites. Progress is being made, and we are focused on restoring full service as quickly as possible. We apologise for the ongoing inconvenience and appreciate your patience. We will provide a further update as soon as more information is available.
- resolved Oct 27, 2026, 01:39 PM UTC
Granicus engineering teams implemented a fix on the issue affecting a subset of govAccess Vision sites. All impacted sites are now accessible. We apologise for the ongoing inconvenience and appreciate your patience. We will provide a further update as soon as more information is available.
Critical October 23, 2026 Granicus Issue Notification: Temporary Service Unavailability - Book>Direct 13h 41m Book › Direct
Started Oct 23, 2026, 12:46 AM UTC· resolved Oct 23, 2026, 02:28 PM UTC
- investigating Oct 23, 2026, 12:46 AM UTC
Following our earlier update on the global PHP security vulnerabilities, we identified an additional area within the Book>Direct solution that requires remediation. Out of an abundance of caution, we have taken Book>Direct offline again while we work to safely restore service. There is no indication of malicious activity or exploitation affecting Book>Direct. As with the other PHP-based solutions addressed this week, taking the capability offline to limit potential exposure while our teams work to remove the vulnerability aligns with recommendations from cybersecurity agencies worldwide. What you should do: - If you have time-sensitive activities that depend on Book>Direct, please put a contingency plan in place until service is restored. - Visit Granicus Status page and subscribe to updates for the latest information. - All other Granicus Destinations solutions remain operational. We understand the disruption this may cause and appreciate your patience while we complete this work.
- investigating Oct 23, 2026, 03:14 AM UTC
Our teams continue to actively work through the remediation required to safely restore Book>Direct services. We will provide a further update as soon as additional information becomes available.
- identified Oct 23, 2026, 08:21 AM UTC
Validation of the remediation solution has been successfully completed in staging, and deployment to the production environment is now underway. Production deployment is expected to take approximately 3 hours, after which validation and testing will begin before service restoration. We will continue to provide updates as progress is made.
- identified Oct 23, 2026, 11:34 AM UTC
Remediation work for Book>Direct remains actively underway, and we continue to advance through production deployment following successful staging validation. We now expect to complete the remaining production work in approximately 4 hours, followed by validation and testing prior to service restoration. We will share another update as soon as we have further information. Thank you for your patience.
- resolved Oct 23, 2026, 02:28 PM UTC
Book>Direct has been successfully restored and is fully operational. We apologize for the impact of this temporary service interruption and thank you for your patience while we completed the required remediation. We appreciate your understanding.
Notice October 22, 2026 Intermittent Service Degradation - govMeetings IQM2 6h 2m IQM2
Started Oct 22, 2026, 04:22 PM UTC· resolved Oct 22, 2026, 10:25 PM UTC
- investigating Oct 22, 2026, 04:22 PM UTC
Monitoring Update – govMeetings IQM2 The issue impacting IQM2 customer-facing services has been mitigated, and all monitored services are currently operating normally. Our teams have implemented corrective actions and observed stable performance during the monitoring period. We will continue to closely monitor the environment to ensure ongoing stability. At this time, no active customer impact is observed.
- investigating Oct 22, 2026, 06:17 PM UTC
Monitoring Update – govMeetings IQM2 The issue impacting IQM2 customer-facing services has been mitigated, and all monitored services are currently operating normally. Our teams have implemented corrective actions and observed stable performance during the monitoring period. We will continue to closely monitor the environment to ensure ongoing stability. At this time, no active customer impact is observed.
- resolved Oct 22, 2026, 10:25 PM UTC
This incident has been resolved.
Critical October 22, 2026 Book>Direct Outage 1h 21m Book › Direct
Started Oct 22, 2026, 01:42 PM UTC· resolved Oct 22, 2026, 03:03 PM UTC
- identified Oct 22, 2026, 01:42 PM UTC
The issue has been identified and a fix is being deployed. Book>Direct should be fully operational within 2 hours.
- resolved Oct 22, 2026, 03:03 PM UTC
The Granicus engineering team has identified the issue affecting Book>Direct and successfully completed restoration. Book>Direct is now fully operational. We understand the impact this outage had on your operations and sincerely apologize for the disruption. Our teams worked with urgency to validate the fix and return the service to a stable state as quickly as possible.
Major October 22, 2026 Granicus Issue Notification: govMeetings Legistar 1h 45m Legistar
Started Oct 22, 2026, 12:48 PM UTC· resolved Oct 22, 2026, 02:33 PM UTC
- investigating Oct 22, 2026, 12:48 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- identified Oct 22, 2026, 02:03 PM UTC
Granicus Engineering teams have identified the issue impacting Legistar and are actively working to restore full service. Our investigation indicates the issue is related to backend database connectivity and configuration services that support application launch functionality. Technical Teams are actively implementing corrective actions and validating service recovery across customer environments. Restoration efforts remain our highest priority, and we continue to monitor the platform closely while validating stability. Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Current Status: Restoration in Progress
- monitoring Oct 22, 2026, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 22, 2026, 02:15 PM UTC
Granicus Engineering teams are deploying the corrective solution to address the issue impacting Legistar. Service restoration is now progressing across customer environments. Our Technical Teams are actively monitoring the platform and validating service stability to ensure the recovery is sustained. We remain focused on confirming full service restoration and will continue to monitor closely.
- resolved Oct 22, 2026, 02:33 PM UTC
This incident has been resolved.
Major October 22, 2026 Granicus Issue Notification: govMeetings IQM2 22m IQM2
Started Oct 22, 2026, 12:21 PM UTC· resolved Oct 22, 2026, 12:43 PM UTC
- investigating Oct 22, 2026, 12:21 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- resolved Oct 22, 2026, 12:43 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- resolved Oct 22, 2026, 12:43 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Minor October 21, 2026 Intermittent Error with Bulletins 1h 37m Communications Cloud
Started Oct 21, 2026, 06:48 PM UTC· resolved Oct 21, 2026, 08:25 PM UTC
- investigating Oct 21, 2026, 06:48 PM UTC
Some admins are experiencing intermittent error while creating or saving a bulletin in Communications. Technical team is aware of the issue and investigating it currently.
- resolved Oct 21, 2026, 08:25 PM UTC
This incident has been resolved.
Critical October 21, 2026 Temporary Service Unavailability 22h 7m MediaManager, govService U.K., Live Video, govService U.S. and 10 more
Started Oct 21, 2026, 03:31 PM UTC· resolved Oct 22, 2026, 01:39 PM UTC
- investigating Oct 21, 2026, 03:31 PM UTC
We are aware of a recently identified PHP security vulnerability with widespread impact on internet services globally. We are actively assessing its potential impact on Granicus solutions. As recommended by government cybersecurity agencies, Granicus has proactively taken some solutions offline while our teams complete the necessary remediation. Please review the list below to see which solutions are currently impacted. Our Security, Engineering, and Product teams are treating this as a top priority and are working to address the vulnerability and safely restore service. We will continue to provide updates as our assessment progresses and additional information becomes available.
- investigating Oct 21, 2026, 03:42 PM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 04:45 PM UTC
Our teams remain actively engaged in remediation efforts. We will continue to provide updates as progress is made and additional information becomes available.
- investigating Oct 21, 2026, 06:13 PM UTC
Our teams remain actively engaged in remediation efforts. We will continue to provide updates as progress is made and additional information becomes available. Thank you, Granicus Customer Support
- identified Oct 21, 2026, 08:03 PM UTC
We have been deploying a fix for all solutions impacted by the recently identified global PHP security vulnerabilities. We expect to gradually restore all solutions to be fully operational over the next 24 hours. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers. What you need to know: • Investigations are complete on all Granicus solutions. • There is no known breach of Granicus systems, and there is currently no indication of malicious activity or exploitation affecting our products. • All solutions with possible vulnerabilities have been taken down, as recommended by government cybersecurity agencies. • Our teams are treating this as a high-priority issue and are working on remediation to safely restore services for all impacted solutions.
- identified Oct 21, 2026, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2026, 09:43 PM UTC
Service restoration is underway, and several solutions have been successfully restored. Our teams continue to work diligently to restore the remaining impacted solutions.
- identified Oct 22, 2026, 12:11 AM UTC
Service restoration is progressing, and additional solutions have now been successfully restored. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.
- identified Oct 22, 2026, 04:03 AM UTC
Service restoration continues to progress. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.
- identified Oct 22, 2026, 07:20 AM UTC
Restoration efforts continue to make steady progress. Our teams remain focused on validating and deploying solutions for the remaining affected applications and products as we work toward full service restoration. We will continue to share updates as progress is made. Thank you for your patience and continued partnership.
- identified Oct 22, 2026, 09:33 AM UTC
We continue to make positive progress towards full remediation. Our teams remain fully engaged and are treating resolution as our highest priority. Based on current progress, we expect services to be available by 1:00 PM GMT. We will provide a further update by 1:00 PM GMT.
- identified Oct 22, 2026, 12:31 PM UTC
We continue to make strong progress toward full restoration, with nearly all affected services now fully operational. Our teams remain focused on final remediation and validation activities to ensure a safe and complete recovery. We appreciate the patience and partnership of our customers throughout this event. Maintaining the security, stability, and reliability of our services remains our highest priority, and we will continue to provide updates until all restoration activities are complete.
- resolved Oct 22, 2026, 01:39 PM UTC
We deployed the fix for all solutions impacted by the recently identified global PHP security vulnerabilities that affected internet services globally. As recommended by government cybersecurity agencies worldwide, Granicus proactively took some solutions offline while our teams completed the necessary remediation. All solutions were restored within 24 hours and are now operational. If you are still experiencing issues, please reach out to Granicus Technical Support. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers.
Notice October 21, 2026 PHP Security Vulnerability 49m govService U.K.
Started Oct 21, 2026, 01:54 PM UTC· resolved Oct 21, 2026, 02:43 PM UTC
- investigating Oct 21, 2026, 01:54 PM UTC
We are aware of a recently identified PHP security vulnerability and are actively assessing the situation. Our Security, Engineering, and Product teams are treating this as a priority and are working to determine the appropriate remediation actions. We will provide further updates as our assessment progresses and next steps are confirmed.
Major October 20, 2026 Granicus Issue Notification: govMeetings Peak 4h 27m Peak
Started Oct 20, 2026, 08:58 PM UTC· resolved Oct 21, 2026, 01:26 AM UTC
- investigating Oct 20, 2026, 08:58 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- investigating Oct 20, 2026, 09:53 PM UTC
We are aware of an issue causing intermittent server errors when accessing Agenda PE after login. The issue does not affect all users or requests and may occur sporadically. Our teams are actively investigating and working toward a resolution. We will continue to share updates as they become available.
- monitoring Oct 20, 2026, 10:22 PM UTC
We identified and restarted a backend service that was causing intermittent errors when accessing Agenda PE after login. Service is restored and functioning normally. We will continue to monitor. If you have any questions, please contact Support. Thank you for your understanding.
- resolved Oct 21, 2026, 01:26 AM UTC
The incident has been resolved. If you require further assistance, please contact Granicus Support.
Notice October 19, 2026 Simpleview Europe DMS – Service Availability Issue 24m
Started Oct 19, 2026, 12:17 PM UTC· resolved Oct 19, 2026, 12:41 PM UTC
- investigating Oct 19, 2026, 12:17 PM UTC
1310 GMT Granicus Engineering teams are investigating an issue affecting the Simpleview Europe DMS service. We apologise for any inconvenience and will provide further updates as the investigation progresses.
- resolved Oct 19, 2026, 12:41 PM UTC
1340 GMT The issue affecting the Simpleview Europe DMS service has been resolved and normal service has been restored. Granicus Engineering teams identified and addressed the issue. We apologise for any inconvenience caused and thank you for your patience.
Major October 16, 2026 Granicus Issue Notification: govService GovQA 17m GovQA
Started Oct 16, 2026, 06:39 PM UTC· resolved Oct 16, 2026, 06:57 PM UTC
- investigating Oct 16, 2026, 06:39 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- resolved Oct 16, 2026, 06:57 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- resolved Oct 16, 2026, 06:57 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Notice October 16, 2026 Granicus Issue Notification: govService GovQA 55m GovQA
Started Oct 16, 2026, 06:39 PM UTC· resolved Oct 16, 2026, 07:35 PM UTC
- investigating Oct 16, 2026, 06:39 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- resolved Oct 16, 2026, 07:35 PM UTC
This incident has been resolved.
Critical October 15, 2026 Granicus Issue Notification: govAccess Vision 6h 32m Vision CMS
Started Oct 15, 2026, 02:59 PM UTC· resolved Oct 15, 2026, 09:31 PM UTC
- investigating Oct 15, 2026, 02:59 PM UTC
We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service. We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available. Thank you, Granicus Customer Support
- investigating Oct 15, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 15, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 15, 2026, 03:29 PM UTC
We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability. Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.
- resolved Oct 15, 2026, 09:31 PM UTC
This incident has been resolved.