Granicus Outage History

Granicus Engineering teams are currently investigating an issue impacting Indigov CRM - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov CRM - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We are currently investigating a connectivity issue affecting the Indigov 2.0 House Production environment. Some users may experience intermittent access disruptions. Our team is actively working to restore full functionality and will provide updates as they become available.

Granicus Engineering teams are currently investigating an issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD or Zoom integrations. Users may encounter errors when attempting to connect to their configured streaming endpoints. Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience. Product: govMeetings Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating reports of elevated latency and intermittent access issues affecting portions of the govMeetings platform, including MediaManager and Peak Agenda services. Some customers may experience slow performance, connection errors, or service interruptions. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Product: govMeetings MediaManager & Peak Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We are continuing to investigate this issue.

Granicus engineering teams are investigating an issue that affects a subset of Simpleview CRM sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On. Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss. Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.

Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem. We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority. We will provide another update as soon as we have more information. Thank you for your patience.

We are aware of an issue affecting document redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will continue to provide updates as additional information becomes available.

Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams continue to actively investigate this issue impacting a subset of govAccess OpenCities US sites. The issue is not affecting all sites across the platform. We apologize for any inconvenience and will provide further updates as more information becomes available.

Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

We are currently investigating an issue that may be causing delays in email processing and delivery for some GovQA customers. Users may experience email notifications being delivered later than expected. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.

Granicus Engineering team is currently investigating an issue impacting Swagit services. Our teams are actively working to identify the cause and restore normal service as quickly as possible. Further updates will be shared as they become available.

Granicus engineering teams are actively working to identify the cause impacting Simpleview CMS sites. We will provide further updates as more information becomes available.

Granicus engineering teams continue to actively investigate the issue impacting Simpleview CMS sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.

Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Core Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering is currently investigating an issue impacting the OneView Web App, where users may encounter a blank white screen when accessing services through a web browser. As a result, citizens using the web-based version may be unable to access available services. The native iOS and Android apps remain operational, and the core OneView platform is not impacted. Our Engineering teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.

We are currently investigating an issue impacting the availability of the govMeetings SpeakUp application. Users may be experiencing issues accessing the service. The Granicus Engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

The Granicus Engineering team continues to actively investigate the issue impacting the availability of the govMeetings SpeakUp application. Our teams have completed several mitigation and diagnostic activities and are currently performing deeper analysis to determine the source of the service instability. We remain focused on restoring normal service as quickly as possible and will provide further updates as additional information becomes available. Thank you for your patience.

We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority. As far as apps impacted, below is the information Impacted Products: govMeetings (including MediaManager, Boards & Commissions, Peak, Legistar and related applications) Not impacted - OneMeeting, Live Video, Archive Video

1045 GMT The Granicus Engineering team is investigating an issue causing Granicus Destinations (Simpleview) euDMS to be currently unavailable. Support and Engineering teams are actively engaged and working to restore service as quickly as possible. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams continue to actively investigate the issue impacting OneView Dynamics. Our teams are working on this with the highest priority and are exploring all potential causes. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.