govMeetings InSite
Affected: InSite
Granicus Outage History
Granicus is up right nowGranicus had 71 outages in the last 2 years totaling 615h 5m of downtime — averaging 2.9 incidents per month.
There were 71 Granicus outages since January 15, 2026 totaling 615h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Granicus Issue Notification: GovMeetings Swagit
Timeline · 3 updates
- investigating Jul 28, 2026, 05:38 PM UTC
Granicus Engineering teams are currently investigating an issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD or Zoom integrations. Users may encounter errors when attempting to connect to their configured streaming endpoints. Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience. Product: govMeetings Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- monitoring Jul 28, 2026, 06:17 PM UTC
We have implemented a fix for the issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD and Zoom integrations. Initial validation indicates that streaming functionality has been restored and services are operating normally. Our team is continuing to monitor the environment to ensure stability. If you continue to experience issues connecting to your configured streaming endpoints, please contact Support. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.
- resolved Jul 29, 2026, 12:38 AM UTC
Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.
govMeetings - MediaManager and Peak Performance Degradation
Affected: MediaManagerPeak
Timeline · 4 updates
- investigating Jul 27, 2026, 04:20 PM UTC
Granicus Engineering teams are currently investigating reports of elevated latency and intermittent access issues affecting portions of the govMeetings platform, including MediaManager and Peak Agenda services. Some customers may experience slow performance, connection errors, or service interruptions. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Product: govMeetings MediaManager & Peak Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- identified Jul 27, 2026, 04:50 PM UTC
Our engineering teams have identified the source of the service degradation affecting govMeetings, MediaManager, and Peak Agenda. Mitigation measures have been implemented and we are actively working to restore full functionality. Customers may continue to experience intermittent latency or access issues during the recovery process. We are seeing service improvements and will continue to monitor as we work toward full restoration. We will provide another update once services have been fully restored. Thank you for your patience.
- monitoring Jul 27, 2026, 05:22 PM UTC
We have implemented mitigation measures to address the issue impacting govMeetings MediaManager and Peak services. Service performance has improved, and we are seeing recovery across the affected platform components. The underlying DNS-related issue has been resolved, and latency levels have returned to expected ranges. We will continue to observe performance and provide additional updates as needed. We appreciate your patience and understanding throughout this incident.
- resolved Jul 28, 2026, 01:27 AM UTC
Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.
Granicus Issue Notification: govMeetings MediaManager & Peak
Affected: MediaManagerPeak
Timeline · 3 updates
- investigating Jul 24, 2026, 03:25 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 24, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- resolved Jul 24, 2026, 04:16 PM UTC
The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.
Granicus Issue Notification: Simpleview CRM
Affected: CRM
Timeline · 4 updates
- investigating Jul 24, 2026, 02:29 PM UTC
Granicus engineering teams are investigating an issue that affects a subset of Simpleview CRM sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.
- identified Jul 24, 2026, 02:54 PM UTC
Engineering teams have identified the cause of the issue impacting a subset of Simpleview CRM sites. Mitigation actions are currently being implemented and teams are actively monitoring recovery. We will continue to provide updates as service restoration progresse
- monitoring Jul 24, 2026, 03:53 PM UTC
Mitigation efforts continue and the majority of affected Simpleview CRM sites have been restored to normal operation. Our engineering teams are actively monitoring stability across the platform and continue working to bring the remaining affected sites back to full service. We will provide a further update once full recovery is confirmed.
- resolved Jul 24, 2026, 04:30 PM UTC
All affected Simpleview CRM sites have been restored to full service. Our engineering teams will continue to monitor for stability. We sincerely apologize for any inconvenience caused and appreciate your patience during this incident.
Granicus Issue Notification: govMeetings Live Video
Affected: Live Video
Timeline · 1 update
- investigating Jul 24, 2026, 11:11 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Simpleview CRM – Act-On Synchronisation Issues Affecting CRM Integrations
Affected: Act-On
Timeline · 3 updates
- investigating Jul 23, 2026, 04:27 PM UTC
Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On. Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss. Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.
- investigating Jul 23, 2026, 05:27 PM UTC
Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem. We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority. We will provide another update as soon as we have more information. Thank you for your patience.
- resolved Jul 23, 2026, 10:00 PM UTC
The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On. Our teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability. We sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.
Granicus Issue Notification: govService GovQA
Affected: GovQA
Timeline · 3 updates
- investigating Jul 22, 2026, 07:37 PM UTC
We are aware of an issue affecting document redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will continue to provide updates as additional information becomes available.
- identified Jul 22, 2026, 09:21 PM UTC
We have identified the issue affecting GovQA redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. A maintenance window has been scheduled tonight to implement corrective updates and restore normal functionality. Please refer to the scheduled maintenance notice for additional details. We will continue to provide updates as progress is made.
- resolved Jul 23, 2026, 10:58 AM UTC
The fix for the Redaction Annotations Not Loading issue has been successfully deployed. All affected functionality has been fully restored. We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued partnership.
Granicus Issue Notification: govAccess OpenCities US region
Affected: OpenCities
Timeline · 5 updates
- investigating Jul 20, 2026, 02:53 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 20, 2026, 04:17 PM UTC
Granicus Engineering teams continue to actively investigate this issue impacting a subset of govAccess OpenCities US sites. The issue is not affecting all sites across the platform. We apologize for any inconvenience and will provide further updates as more information becomes available.
- identified Jul 20, 2026, 04:38 PM UTC
Granicus Engineering teams have identified the root cause of the issue impacting a subset of govAccess OpenCities US sites. Restoration is currently in progress and services are expected to return to normal shortly. We appreciate your patience and apologize for any inconvenience.
- monitoring Jul 20, 2026, 05:26 PM UTC
A fix has been implemented for the issue impacting a subset of govAccess OpenCities US sites. We are seeing positive results and stability has returned to the affected services. Sites should now be accessible as expected. Our teams will continue to monitor to ensure sustained stability. We sincerely apologize for the disruption and any inconvenience caused. A final update will be provided once monitoring is complete.
- resolved Jul 20, 2026, 06:32 PM UTC
Granicus Engineering has resolved the issue impacting a subset of govAccess OpenCities US sites. Services have remained stable during the monitoring period, and all impacted sites are now accessible and operating normally. Our teams will continue to review the incident and perform a full root cause analysis. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
Granicus Issue Notification: govAccess OpenCities
Affected: OpenCities
Timeline · 1 update
- investigating Jul 20, 2026, 02:53 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Granicus Issue Notification: govService UK
Affected: govService U.K.
Timeline · 1 update
- investigating Jul 15, 2026, 08:23 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Granicus Issue Notification: govMeetings Peak
Affected: Peak
Timeline · 1 update
- investigating Jul 13, 2026, 10:40 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus issue notification: Issue affecting Swagit live feed
Affected: Live Video
Timeline · 6 updates
GovQA Email Delivery Delays for some customers
Affected: GovQA
Timeline · 3 updates
- investigating Jul 13, 2026, 05:02 PM UTC
We are currently investigating an issue that may be causing delays in email processing and delivery for some GovQA customers. Users may experience email notifications being delivered later than expected. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.
- monitoring Jul 13, 2026, 06:43 PM UTC
Mitigation measures have been implemented, and we are currently monitoring the GovQA environment for stability. Email processing and delivery appear to be functioning normally at this time, and previously delayed messages are being processed. Our teams will continue to closely monitor the platform to ensure service remains stable.
- resolved Jul 14, 2026, 03:17 AM UTC
The email delivery delay issue has been resolved; our engineering team has implemented the fix and confirmed stable operation over a 10-hour monitoring period; all services are fully operational. We apologize for the inconvenience and thank you for your patience.
Granicus Issue Notification: Swagit Video
Affected: Live Video
Timeline · 4 updates
- investigating Jul 09, 2026, 06:49 PM UTC
Granicus Engineering team is currently investigating an issue impacting Swagit services. Our teams are actively working to identify the cause and restore normal service as quickly as possible. Further updates will be shared as they become available.
- identified Jul 09, 2026, 07:36 PM UTC
Granicus Engineering has identified a network-related issue impacting Swagit services. Our teams are actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. Further updates will be provided as they become available.
- identified Jul 09, 2026, 10:18 PM UTC
We have identified a likely cause of the service disruption impacting Swagit and are actively implementing corrective actions. Our teams continue to work toward full service restoration. We appreciate your patience and will provide additional updates as they become available.
- resolved Jul 10, 2026, 05:08 AM UTC
The issue has been resolved as of 8:15 PM CDT and all services have been restored to full operational status. We thank you for your patience and apologize for any inconvenience caused.
Simpleview CMS sites down
Affected: CMS
Timeline · 3 updates
- investigating Jul 09, 2026, 01:28 PM UTC
Granicus engineering teams are actively working to identify the cause impacting Simpleview CMS sites. We will provide further updates as more information becomes available.
- investigating Jul 09, 2026, 01:44 PM UTC
Granicus engineering teams continue to actively investigate the issue impacting Simpleview CMS sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.
- resolved Jul 09, 2026, 02:13 PM UTC
The issue impacting Simpleview CMS sites has been resolved, and services have been restored. Our engineering teams have confirmed that site availability has returned to normal and continue to actively monitor the platform to ensure ongoing stability. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while our teams worked to restore service.
Granicus Issue Notification: govService OneView Core
Affected: OneView Core
Timeline · 5 updates
- investigating Jul 08, 2026, 02:00 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Core Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 08, 2026, 02:21 PM UTC
Granicus Engineering is currently investigating an issue impacting the OneView Web App, where users may encounter a blank white screen when accessing services through a web browser. As a result, citizens using the web-based version may be unable to access available services. The native iOS and Android apps remain operational, and the core OneView platform is not impacted. Our Engineering teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
- identified Jul 08, 2026, 03:16 PM UTC
Granicus Engineering has identified the cause of the issue impacting the OneView Web App. Our Engineering teams have developed a corrective fix and are currently validating and applying the change. We will continue to provide updates as remediation progresses.
- identified Jul 08, 2026, 05:20 PM UTC
The corrective fix has been successfully validated in our staging environment and is confirmed to resolve the issue. Our Engineering teams are proceeding with the production deployment and will apply the fix at the earliest safe opportunity. We sincerely apologize for the inconvenience this has caused and appreciate your patience. Citizens requiring immediate access to services may continue to use the native iOS or Android mobile apps, which remain fully operational. We will provide a final update once the fix has been applied to production and full service has been restored.
- resolved Jul 09, 2026, 08:55 AM UTC
The issue impacting the OneView Web App has been fully resolved. The corrective fix was successfully deployed and validated across multiple environments. All OneLink web app services are now operating normally. We sincerely apologize for any inconvenience caused and appreciate your patience while our teams worked to restore full service.
Granicus Issue Notification: govMeetings SpeakUp Degradation
Timeline · 4 updates
- investigating Jul 07, 2026, 01:21 PM UTC
We are currently investigating an issue impacting the availability of the govMeetings SpeakUp application. Users may be experiencing issues accessing the service. The Granicus Engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
- investigating Jul 07, 2026, 02:14 PM UTC
The Granicus Engineering team continues to actively investigate the issue impacting the availability of the govMeetings SpeakUp application. Our teams have completed several mitigation and diagnostic activities and are currently performing deeper analysis to determine the source of the service instability. We remain focused on restoring normal service as quickly as possible and will provide further updates as additional information becomes available. Thank you for your patience.
- identified Jul 07, 2026, 03:22 PM UTC
The Granicus Engineering team has identified the cause of the issue affecting the govMeetings SpeakUp application and is actively implementing mitigation measures. We are monitoring the environment closely to confirm service stability and will provide further updates as progress continues. Thank you for your patience.
- resolved Jul 07, 2026, 03:45 PM UTC
The issue impacting the availability of the govMeetings SpeakUp application has been resolved. The Granicus Engineering team implemented mitigation measures, and service has remained stable following monitoring and validation efforts. We will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience this issue may have caused and thank you for your patience.
Granicus Issue Notification: Word Integration Advisory for Legistar Users
Affected: Legistar
Timeline · 6 updates
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)
Affected: Targeted Messaging Service (TMS)
Timeline · 3 updates
- investigating Jul 01, 2026, 05:56 PM UTC
We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service. Thank you, Granicus Customer Support
- identified Jul 01, 2026, 06:24 PM UTC
We identified the cause of the message delivery delays and implemented mitigation actions. Message processing has resumed and queues are recovering. Engineering teams are monitoring the environment to ensure services continue operating normally while remaining backlog messages are processed.
- resolved Jul 01, 2026, 06:53 PM UTC
We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing. Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability. We apologize for any inconvenience and appreciate your patience while we worked to restore service.
Granicus Issue Notification: govMeetings MediaManager
Affected: MediaManager
Timeline · 1 update
- investigating Jun 27, 2026, 10:00 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Granicus Issue Notification: govMeetings Platform
Affected: MediaManagerLegistarPeakInSiteBoards & CommissionsiLegislateIQM2Novus Agenda/Video
Timeline · 3 updates
- investigating Jun 27, 2026, 10:00 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jun 27, 2026, 10:24 AM UTC
Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority. As far as apps impacted, below is the information Impacted Products: govMeetings (including MediaManager, Boards & Commissions, Peak, Legistar and related applications) Not impacted - OneMeeting, Live Video, Archive Video
- resolved Jun 27, 2026, 11:16 AM UTC
The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.
Granicus Issue Notification: Granicus Destinations (Simpleview) euDMS currently unavailable.
Affected: CRM
Timeline · 2 updates
- investigating Jun 23, 2026, 09:45 AM UTC
1045 GMT The Granicus Engineering team is investigating an issue causing Granicus Destinations (Simpleview) euDMS to be currently unavailable. Support and Engineering teams are actively engaged and working to restore service as quickly as possible. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.
- resolved Jun 23, 2026, 10:02 AM UTC
The Granicus Engineering team has resolved the issue affecting Granicus Destinations (Simpleview) euDMS, and service has now been restored. Our teams have confirmed that the platform is operating normally. We apologise for the disruption and thank you for your patience and cooperation while we worked to resolve the issue.
Granicus Issue Notification: govService OneView Dynamics (Respond (legacy) Customers)
Affected: OneView Dynamics
Timeline · 6 updates
- investigating Jun 16, 2026, 01:25 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jun 16, 2026, 02:40 PM UTC
Granicus Engineering teams continue to actively investigate the issue impacting OneView Dynamics. Our teams are working on this with the highest priority and are exploring all potential causes. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.
- identified Jun 16, 2026, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 16, 2026, 04:27 PM UTC
Granicus Engineering teams have identified the cause of the issue impacting OneView Dynamics. We are currently working to implement and validate a remediation to restore service as quickly as possible. Our teams continue to treat this incident with the highest priority and are closely monitoring progress. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience.
- identified Jun 16, 2026, 04:33 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2026, 04:47 PM UTC
The issue impacting OneView Dynamics has been resolved, and services have now been fully restored. Granicus Engineering teams have implemented the necessary remediation and are continuing to monitor the platform to ensure stability. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout.
Granicus Issue Notification: govService SmartGov
Affected: SmartGov
Timeline · 1 update
- investigating Jun 15, 2026, 05:05 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support