Granicus Outage History

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Granicus had 88 outages in the last 2 years totaling 223h 51m of downtime — averaging 3.6 incidents per month.

There were 88 Granicus outages since January 15, 2026 totaling 223h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.granicusops.com

Major September 18, 2026

GovAccess OpenCities - Intermittent Availability Issues Impacting Some Websites

Detected by Pingoru
Sep 18, 2026, 12:03 PM UTC
Resolved
Sep 18, 2026, 04:27 PM UTC
Duration
4h 24m
Affected: OpenCities
Timeline · 3 updates
  1. investigating Sep 18, 2026, 12:03 PM UTC

    Granicus Engineering is currently investigating an issue impacting availability for a subset of govAccess OpenCities customer websites in the United States. Affected sites may experience intermittent unavailability or flapping (brief periods of downtime followed by recovery). We are actively working to identify the cause and restore stable service as quickly as possible. We apologize for any disruption this may cause and appreciate your patience while we investigate. We will provide an update as soon as additional information is available.

  2. monitoring Sep 18, 2026, 12:36 PM UTC

    Service for affected govAccess OpenCities customer websites in the United States has stabilized, and sites are currently performing normally. Our Engineering team continues to actively monitoring the platform to help ensure continued stability. We apologize for any earlier disruption and appreciate your patience. We will provide a further update once our investigation is complete.

  3. resolved Sep 18, 2026, 04:27 PM UTC

    Availability for impacted govAccess OpenCities US websites has been restored. Sites are currently performing normally, and no further intermittent outages are being observed. We apologize for the earlier disruption and thank you for your patience. Our Engineering team continues to review the incident to help prevent recurrence.

Read the full incident report →

Major September 16, 2026

Granicus Issue Notification: govDelivery Communications Cloud-Communications Cloud 2FA Voice Authentication Issues

Detected by Pingoru
Sep 16, 2026, 04:53 PM UTC
Resolved
Sep 17, 2026, 01:31 AM UTC
Duration
8h 38m
Affected: Communications Cloud
Timeline · 4 updates
  1. investigating Sep 16, 2026, 04:53 PM UTC

    We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process. At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

  2. investigating Sep 16, 2026, 04:54 PM UTC

    We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.

  3. monitoring Sep 16, 2026, 07:34 PM UTC

    The issue affecting Communications Cloud voice-call delivery has been resolved. Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored. Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident. We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

  4. resolved Sep 17, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2026

Delays in Simpleview CRM Automated Processing

Detected by Pingoru
Sep 11, 2026, 03:02 PM UTC
Resolved
Sep 11, 2026, 03:53 PM UTC
Duration
51m
Affected: CRM
Timeline · 2 updates
  1. investigating Sep 11, 2026, 03:02 PM UTC

    Granicus Engineering is investigating an issue affecting certain Simpleview CRM background processing services. Customers may experience delays with Act-On list synchronizations, Cvent RFP synchronizations, scheduled reports, and other automated CRM processing activities. CRM access and core user functionality may continue to operate normally; however, some data updates and automated workflows may not process as expected during this period. Our engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

  2. resolved Sep 11, 2026, 03:53 PM UTC

    Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally. Customers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability. We appreciate your patience while our teams worked to resolve this issue.

Read the full incident report →

Major September 9, 2026

Granicus Issue Notification: Simpleview CRM Service Disruption

Detected by Pingoru
Sep 09, 2026, 12:40 PM UTC
Resolved
Sep 09, 2026, 03:55 PM UTC
Duration
3h 14m
Affected: CRM
Timeline · 4 updates
  1. investigating Sep 09, 2026, 12:40 PM UTC

    We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Service is unavailable for a subset of CRM clients. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

  2. identified Sep 09, 2026, 01:16 PM UTC

    Granicus Engineering has implemented a workaround that restores login functionality for affected Simpleview CRM customers. Users should now be able to successfully access their CRM environments; however, an underlying Economic Impact Calculator services remain unavailable and EIC-related functionality continues to be impacted. Our teams are actively working with the appropriate stakeholders to investigate the remaining EIC integration issue. We apologize for the disruption and appreciate your patience as we continue our efforts to fully restore service.

  3. identified Sep 09, 2026, 01:56 PM UTC

    Login access to Simpleview CRM remains available. Economic Impact Calculator (EIC) functionality is still unavailable. We are actively working with our provider to restore EIC services. We do not yet have an estimated time for full restoration and will provide another update within the next two hours, or sooner if additional information becomes available. We apologize for the continued disruption and appreciate your patience.

  4. resolved Sep 09, 2026, 03:55 PM UTC

    Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally. We apologize for the disruption and appreciate your patience while service was restored.

Read the full incident report →

Major September 7, 2026

Granicus Issue Notification: govMeetings IQM2

Detected by Pingoru
Sep 07, 2026, 12:35 PM UTC
Resolved
Sep 07, 2026, 03:35 PM UTC
Duration
3h
Affected: IQM2
Timeline · 5 updates
  1. investigating Sep 07, 2026, 12:35 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  2. identified Sep 07, 2026, 12:59 PM UTC

    Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.

  3. identified Sep 07, 2026, 01:55 PM UTC

    Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.

  4. identified Sep 07, 2026, 02:49 PM UTC

    Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.

  5. resolved Sep 07, 2026, 03:35 PM UTC

    The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Minor September 4, 2026

Granicus Issue Notification: govService Firmstep

Detected by Pingoru
Sep 04, 2026, 11:49 AM UTC
Resolved
Sep 04, 2026, 04:31 PM UTC
Duration
4h 41m
Affected: govService U.K.
Timeline · 5 updates
  1. investigating Sep 04, 2026, 11:49 AM UTC

    RUN - 143492 INVESTIGATING Incident Description: Granicus Engineering is currently investigating an issue impacting email delivery from the govService (Firmstep) platform for some customers. As a result, some emails sent from the platform to Microsoft-hosted email accounts (including Outlook and Microsoft 365) may not be delivered as expected. Impacted Locations, number of users: 3 (UK) Current Incident Status: Open Priority: Severity 2 Issue Reported By: Customer Ticket Reference: 08512629 Date / Time Reported: 8/27/2026 10.47 AM UK time Date / Time Incident Reported as RUN: 08/27/2026 1.27 PM UK time Incident Manager at Support: Vishwas Prasad Other Parties involved: Product Engineering Next Update Due: 08/27/2026 3.30 PM UK time

  2. identified Sep 04, 2026, 12:08 PM UTC

    Update: Granicus Engineering is actively working with our email delivery provider to investigate an issue affecting emails sent from the govService (Firmstep) platform to Outlook and Microsoft 365 recipients. The provider has advised that they are aware of a broader issue impacting deliveries to Microsoft-hosted mailboxes and are monitoring the situation closely. We will continue to provide updates as additional information becomes available.

  3. identified Sep 04, 2026, 12:50 PM UTC

    Our teams are observing improved email delivery success rates to Outlook and Microsoft 365 recipients, indicating that service recovery is underway. We remain engaged with our email delivery provider and are closely monitoring their progress while continuing to assess the impact to customers. Further updates will be provided as additional information becomes available.

  4. monitoring Sep 04, 2026, 01:09 PM UTC

    Our email delivery provider has confirmed that the underlying issue affecting deliveries to Microsoft-hosted mailboxes has been resolved. Email delivery is now functioning normally; however, previously deferred emails are being reprocessed and will be delivered progressively. We will continue to monitor service stability and provide a final update upon confirmed full resolution. We apologise for any inconvenience caused.

  5. resolved Sep 04, 2026, 04:31 PM UTC

    The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Major September 3, 2026

Granicus Issue Notification: govMeetings MediaManager - Platform Outage

Detected by Pingoru
Sep 03, 2026, 07:00 PM UTC
Resolved
Sep 04, 2026, 12:53 AM UTC
Duration
5h 52m
Affected: MediaManagerLive VideoArchive VideoLegistarPeakInSiteBoards & CommissionsiLegislateIQM2
Timeline · 5 updates
  1. investigating Sep 03, 2026, 07:00 PM UTC

    We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate. We will provide additional updates as more information becomes available.

  2. investigating Sep 03, 2026, 07:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 03, 2026, 07:56 PM UTC

    We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.

  4. monitoring Sep 03, 2026, 08:33 PM UTC

    We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.

  5. resolved Sep 04, 2026, 12:53 AM UTC

    Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Minor September 3, 2026

EngagementHQ Project Search Issues - Canada Region

Detected by Pingoru
Sep 03, 2026, 03:36 PM UTC
Resolved
Sep 04, 2026, 02:26 PM UTC
Duration
22h 49m
Affected: EHQ - Canada
Timeline · 4 updates
  1. investigating Sep 03, 2026, 03:36 PM UTC

    Project Search Functionality Issues in Canada EngagementHQ We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content. Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.

  2. identified Sep 03, 2026, 07:32 PM UTC

    Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites. To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.

  3. identified Sep 04, 2026, 09:28 AM UTC

    Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.

  4. resolved Sep 04, 2026, 02:26 PM UTC

    Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Critical September 3, 2026

Granicus Issue Notification: govMeetings MediaManager- Platform outage

Detected by Pingoru
Sep 03, 2026, 03:34 PM UTC
Resolved
Sep 03, 2026, 04:46 PM UTC
Duration
1h 12m
Affected: MediaManagerLive VideoArchive VideoLegistarPeakBoards & Commissions
Timeline · 4 updates
  1. investigating Sep 03, 2026, 03:34 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Sep 03, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 03, 2026, 04:11 PM UTC

    We have identified the source of the issue and are actively working on remediation efforts. Multiple engineering teams are engaged and focused on restoring affected govMeetings services. We appreciate your patience and will provide further updates as progress is made.

  4. resolved Sep 03, 2026, 04:46 PM UTC

    Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Minor August 31, 2026

SRM OneView EE contact search and record loading functionality

Detected by Pingoru
Aug 31, 2026, 02:49 PM UTC
Resolved
Aug 31, 2026, 03:56 PM UTC
Duration
1h 7m
Affected: OneView Core
Timeline · 2 updates
  1. investigating Aug 31, 2026, 02:49 PM UTC

    Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system. Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we investigate.

  2. resolved Aug 31, 2026, 03:56 PM UTC

    The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.

Read the full incident report →

Major August 29, 2026

Granicus Issue Notification: govAccess Vision

Detected by Pingoru
Aug 29, 2026, 05:17 AM UTC
Resolved
Aug 29, 2026, 05:23 AM UTC
Duration
6m
Affected: Vision CMS
Timeline · 3 updates
  1. investigating Aug 29, 2026, 05:17 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. resolved Aug 29, 2026, 05:23 AM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  3. resolved Aug 29, 2026, 05:23 AM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Minor August 26, 2026

Granicus Issue Notification: govMeetings Legistar Performance Issues

Detected by Pingoru
Aug 26, 2026, 04:39 PM UTC
Resolved
Aug 27, 2026, 04:27 AM UTC
Duration
11h 47m
Affected: Legistar
Timeline · 4 updates
  1. investigating Aug 26, 2026, 04:39 PM UTC

    We are investigating reports of performance issues affecting Legistar, including slowness, freezing, and increased latency for some users. Our teams have identified multiple reports and are actively working to determine the cause. We have engaged Engineering and Support teams, are reviewing system performance data, and continue to monitor the environment closely. We will provide further updates as more information becomes available.

  2. identified Aug 26, 2026, 08:19 PM UTC

    We have identified the source of the recent Legistar performance degradation and are seeing service performance improve across the environment. Multiple agencies have confirmed that latency and freezing symptoms have significantly improved or returned to normal. Our teams continue to monitor platform performance and validate stability across affected customers. We will continue to provide updates and will resolve this incident once monitoring confirms sustained normal operation.

  3. monitoring Aug 26, 2026, 09:20 PM UTC

    We have identified the source of the recent Legistar performance degradation and have observed significant improvement in platform performance. Multiple agencies have confirmed that latency and freezing symptoms have been resolved or returned to normal operation following remediation efforts. Our teams continue to actively monitor the environment and validate stability across impacted customers. At this time, service performance appears stable, and we will remain in a monitoring phase before confirming full resolution of the incident

  4. resolved Aug 27, 2026, 04:27 AM UTC

    The issue affecting govMeetings Legistar has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologize for the disruption and appreciate your patience throughout this incident.

Read the full incident report →

Major August 26, 2026

Granicus Issue Notification: govMeetings MediaManager

Detected by Pingoru
Aug 26, 2026, 09:20 AM UTC
Resolved
Aug 26, 2026, 09:32 AM UTC
Duration
11m
Affected: MediaManager
Timeline · 1 update
  1. investigating Aug 26, 2026, 09:20 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Major August 25, 2026

Granicus Issue Notification: govService GovQA

Detected by Pingoru
Aug 25, 2026, 11:05 AM UTC
Resolved
Aug 25, 2026, 11:30 AM UTC
Duration
25m
Affected: GovQA
Timeline · 1 update
  1. investigating Aug 25, 2026, 11:05 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Major August 22, 2026

Granicus Issue Notification: govMeetings Platform Degradation

Detected by Pingoru
Aug 22, 2026, 10:12 AM UTC
Resolved
Aug 22, 2026, 02:33 PM UTC
Duration
4h 20m
Affected: MediaManagerLive VideoArchive VideoLegistarPeakInSiteBoards & Commissions
Timeline · 5 updates
  1. investigating Aug 22, 2026, 10:12 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Aug 22, 2026, 10:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 22, 2026, 10:29 AM UTC

    Granicus Engineering teams have identified the issue impacting govMeetings platform and restoration activities are currently in progress. We expect service to be restored shortly and will provide a further update once complete.

  4. monitoring Aug 22, 2026, 10:36 AM UTC

    A fix has been implemented for the issue impacting govMeetings MediaManager and associated dependent services. Our teams are currently validating the fix across all affected products and monitoring the environment. A final update will be provided once validation is complete and stability is confirmed.

  5. resolved Aug 22, 2026, 02:33 PM UTC

    The issue impacting govMeetings MediaManager and all dependent services including Peak, Speak Up, Votes & Commission, Legistar, and InSite has been resolved. All affected services have been restored and monitoring has confirmed stability across the platform. We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while our teams worked to restore full functionality.

Read the full incident report →

Minor August 20, 2026

Granicus Issue Notification: Issue affecting Swagit SoundSearch

Detected by Pingoru
Aug 20, 2026, 09:17 PM UTC
Resolved
Aug 21, 2026, 01:34 AM UTC
Duration
4h 17m
Affected: Swagit
Timeline · 2 updates
  1. investigating Aug 20, 2026, 09:17 PM UTC

    We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.

  2. resolved Aug 21, 2026, 01:34 AM UTC

    Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.

Read the full incident report →

Minor August 19, 2026

Granicus Issue Notification: GovService - GovQA Duplicate Message History Entries

Detected by Pingoru
Aug 19, 2026, 07:32 PM UTC
Resolved
Aug 19, 2026, 09:55 PM UTC
Duration
2h 23m
Affected: GovQA
Timeline · 3 updates
  1. investigating Aug 19, 2026, 07:32 PM UTC

    We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.

  2. monitoring Aug 19, 2026, 08:06 PM UTC

    A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.

  3. resolved Aug 19, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Granicus Issue Notification: GovService - GovQA Checkbox Fields Not Saving

Detected by Pingoru
Aug 19, 2026, 07:30 PM UTC
Resolved
Aug 20, 2026, 12:46 PM UTC
Duration
17h 15m
Affected: GovQA
Timeline · 3 updates
  1. investigating Aug 19, 2026, 07:30 PM UTC

    We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

  2. monitoring Aug 20, 2026, 09:19 AM UTC

    Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved.

  3. resolved Aug 20, 2026, 12:46 PM UTC

    Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Read the full incident report →

Major August 18, 2026

Partial Outage: Simpleview EU DMS and ECMS

Detected by Pingoru
Aug 18, 2026, 07:45 AM UTC
Resolved
Aug 18, 2026, 09:15 AM UTC
Duration
1h 30m
Affected: CRMCMS
Timeline · 2 updates
  1. investigating Aug 18, 2026, 07:45 AM UTC

    We are aware and working on an issue affecting users attempting to log in to Simpleview EU DMS and ECMS. While the service remains accessible, some users may encounter errors when signing in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience and appreciate your patience while we investigate.

  2. resolved Aug 18, 2026, 09:15 AM UTC

    1015 GMT The Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally. We apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue.

Read the full incident report →

Major August 17, 2026

Granicus Issue Notification: govService OneView incident

Detected by Pingoru
Aug 17, 2026, 05:36 PM UTC
Resolved
Aug 19, 2026, 09:59 PM UTC
Duration
2d 4h
Affected: OneView Core
Timeline · 2 updates
  1. investigating Aug 17, 2026, 05:36 PM UTC

    We have identified an issue affecting OneView Service Request exports. Customers may receive an "Access Denied" error when attempting to access export files through download links provided in email notifications. Our investigation determined that recent security enhancements impacted access to certain exported files. Engineering teams have identified the root cause and are implementing corrective changes to restore functionality while maintaining enhanced security protections. Some manually generated exports and scheduled report deliveries may be affected. Other OneView functionality remains operational. We will continue to provide updates as remediation efforts progress. We apologize for the inconvenience.

  2. resolved Aug 19, 2026, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2026

GovQA Partial Service Disruption

Detected by Pingoru
Aug 14, 2026, 09:10 AM UTC
Resolved
Aug 14, 2026, 10:04 AM UTC
Duration
53m
Affected: GovQA
Timeline · 4 updates
  1. investigating Aug 14, 2026, 09:10 AM UTC

    Granicus Engineering is currently investigating an issue impacting the GovQA application. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Aug 14, 2026, 09:20 AM UTC

    Granicus Engineering has identified the cause of the issue impacting public-facing customer portals on GovQA application. Our teams are actively implementing a fix and working to restore affected services as quickly as possible. We will continue to provide updates as progress is made.

  3. identified Aug 14, 2026, 09:20 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 14, 2026, 10:04 AM UTC

    The issue impacting GovQA public-facing portals has been resolved. All affected services have been restored and are operating normally. We sincerely apologize for the inconvenience caused and any disruption to your operations. Thank you for your patience while our teams worked to resolve this matter.

Read the full incident report →

Notice August 12, 2026

Granicus issue notification: Issue affecting Swagit live feed

Detected by Pingoru
Aug 12, 2026, 01:08 AM UTC
Resolved
Aug 12, 2026, 01:51 AM UTC
Duration
42m
Affected: Swagit
Timeline · 2 updates
  1. investigating Aug 12, 2026, 01:08 AM UTC

    We are currently investigating an issue affecting the Swagit live feed. Our team is actively working to identify the cause and will provide updates as they become available.

  2. resolved Aug 12, 2026, 01:51 AM UTC

    Our Engineering team has identified auto-play not working for a very small subset of users viewing a live feed via Google Chrome internet browsers. If the browser does not auto-play the feed, click the video feed to start playing. If you have any further questions, please contact Granicus Support.

Read the full incident report →

Minor August 5, 2026

Granicus Issue Notification: Indigov CRM - US House

Detected by Pingoru
Aug 05, 2026, 04:56 AM UTC
Resolved
Aug 05, 2026, 11:54 AM UTC
Duration
6h 58m
Affected: Indigov CRM - US House
Timeline · 3 updates
  1. investigating Aug 05, 2026, 04:56 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting Indigov CRM - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov CRM - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Aug 05, 2026, 05:38 AM UTC

    We are currently investigating a connectivity issue affecting the Indigov 2.0 House Production environment. Some users may experience intermittent access disruptions. Our team is actively working to restore full functionality and will provide updates as they become available.

  3. resolved Aug 05, 2026, 11:54 AM UTC

    The connectivity issue affecting the Indigov 2.0 House Production environment has been resolved, and service has been restored. We are continuing to monitor the environment to ensure stability. We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

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