Granicus incident

Granicus Issue Notification: GovService - GovQA Checkbox Fields Not Saving

Minor Resolved View vendor source →

Granicus experienced a minor incident on August 19, 2026 affecting GovQA, lasting 17h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 07:30 PM UTC
Resolved
Aug 20, 2026, 12:46 PM UTC
Duration
17h 15m
Detected by Pingoru
Aug 19, 2026, 07:30 PM UTC

Affected components

GovQA

Update timeline

  1. investigating Aug 19, 2026, 07:30 PM UTC

    We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

  2. monitoring Aug 20, 2026, 09:19 AM UTC

    Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved.

  3. resolved Aug 20, 2026, 12:46 PM UTC

    Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.