Granicus incident
Granicus Issue Notification: govMeetings Live Video
Granicus experienced a notice incident on August 26, 2026 affecting MediaManager, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 09:20 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Aug 26, 2026, 09:56 AM UTC
We continue to investigate an issue affecting a subset of govMeetings Live Video streaming services. Our teams remain actively engaged and are working to identify the underlying cause and implement a resolution. While service stability has improved, we are continuing detailed analysis and monitoring to ensure consistent performance. We apologise for any inconvenience this issue may have caused and appreciate your patience as we work towards full resolution.
- identified Aug 26, 2026, 11:21 AM UTC
Granicus Engineering Team has identified the underlying issue affecting a subset of govMeetings Live Video streaming services and are actively applying remediation measures. As these actions are being implemented, we are observing significant improvements in service stability and performance. Our teams continue to closely monitor the environment to ensure sustained recovery and will provide further updates as progress continues. We apologise for any inconvenience caused and appreciate your patience.
- identified Aug 26, 2026, 12:25 PM UTC
Granicus Engineering teams continue to actively work on restoring full functionality to the affected subset of govMeetings Live Video streaming services. While earlier remediation efforts have improved underlying infrastructure stability, the service has not yet fully recovered. Our teams remain fully engaged and are progressing through additional recovery actions. We will provide a further update as soon as service restoration is confirmed. We apologise for the continued disruption and appreciate your patience.
- identified Aug 26, 2026, 01:29 PM UTC
Remediation efforts are progressing and a portion of the affected govMeetings Live Video streaming services have been successfully restored. Work continues on the remaining infrastructure and we expect full recovery shortly. We will provide a final update once service is fully confirmed. We appreciate your continued patience.
- monitoring Aug 26, 2026, 02:35 PM UTC
The fix has been implemented and all affected govMeetings Live Video streaming services have been restored. Our teams are now actively monitoring to confirm sustained stability. We will provide a final resolution update shortly. We thank you for your patience during this disruption.
- resolved Aug 26, 2026, 03:15 PM UTC
The issue affecting a subset of govMeetings Live Video streaming services has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologise for the disruption and appreciate your patience throughout this incident.