Gong experienced a minor incident on July 21, 2026 affecting Data Capture, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Data Capture
Update timeline
- identified Jul 21, 2026, 09:03 PM UTC
Status: Identified We have identified the issue affecting call processing. Users in the US may experience delays in call processing. Fix have been deployed. Next update in 30 minutes. Affected components Data Capture (Degraded performance)
- monitoring Jul 21, 2026, 09:37 PM UTC
Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Data Capture (Degraded performance)
- resolved Jul 21, 2026, 10:14 PM UTC
Status: Resolved The issue has been resolved. Affected components Data Capture (Operational)