Gong experienced a minor incident on September 28, 2026 affecting Engage, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 03:34 PM UTC
Status: Investigating We've detected an issue with the gong dialer and are actively investigating Affected components Engage (Degraded performance)
- investigating Sep 28, 2026, 03:38 PM UTC
Status: Investigating We've detected an issue with the gong dialer and are actively investigating Affected components Engage (Degraded performance)
- identified Sep 28, 2026, 04:25 PM UTC
Status: Identified We have identified the cause of the issue affecting the Gong dialer and actively working on a fix Affected components Engage (Degraded performance)
- monitoring Sep 28, 2026, 04:30 PM UTC
Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Engage (Operational)
- resolved Sep 28, 2026, 04:49 PM UTC
Status: Resolved The issue has been resolved. Affected components Engage (Operational)