Resolved after 13 hours 26 minutes, affecting Data Capture, on July 14, 2026.
We have identified the issue affecting the Gong extension (specifically version 1.0.76). A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load. We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.
Affected components
Update timeline
- identified Jul 14, 2026, 02:33 PM UTC
We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.
- identified Jul 14, 2026, 04:27 PM UTC
We have identified the issue affecting the Gong extension (specifically version 1.0.76). A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load. We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.
- resolved Jul 15, 2026, 04:00 AM UTC
The issue affecting the Gong extension has been fully resolved.
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