Gong incident
Gong CRM is currently affected by a service disruption at Salesforce
Gong experienced a minor incident on September 16, 2026 affecting Forecast and Engage, lasting 12h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 16, 2026, 09:24 AM UTC
Status: Monitoring We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.
- monitoring Sep 16, 2026, 10:40 AM UTC
Status: Monitoring We are working to ensure service is fully restored for all customers. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)
- monitoring Sep 16, 2026, 11:34 AM UTC
Status: Monitoring We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)
- resolved Sep 16, 2026, 10:05 PM UTC
Status: Resolved The issue has been resolved. Affected components Forecast (Operational) Engage (Operational)