Gong experienced a minor incident on August 4, 2026, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 04, 2026, 12:30 AM UTC
Status: Investigating We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).
- identified Aug 04, 2026, 01:29 AM UTC
Status: Identified We have identified the issue affecting Gong's MCP integration. Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests. We are currently working on deploying a fix and will provide another update as soon as more information becomes available.
- resolved Aug 04, 2026, 03:29 AM UTC
Status: Resolved The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.