Gong incident

Gong Platform Outage - Multiple Pages Not Loading

Resolved after 2 hours 59 minutes, affecting Forecast and Engage, on September 16, 2026.

resolved Sep 16, 2026, 02:51 PM UTC

The issue has been resolved. We reverted the affected frontend change, and the impacted pages are now functioning as expected. Thank you for your patience.

Started
Sep 16, 2026, 11:52 AM UTC
Resolved
Sep 16, 2026, 02:51 PM UTC
Duration
2h 59m
Detected by Pingoru
Sep 16, 2026, 11:52 AM UTC

Affected components

ForecastEngage

Update timeline

  1. investigating Sep 16, 2026, 01:25 PM UTC

    Investigating: Our team continues to investigate the issue affecting multiple Gong components, including Forecast, Flows, and the Call page. Users may experience loading issues and errors when accessing these areas or performing certain actions. Please check back for updates.

  2. identified Sep 16, 2026, 02:29 PM UTC

    We identified a frontend regression introduced by a recent migration. We are working to revert the affected change and restore the service. Please check back for updates.

  3. resolved Sep 16, 2026, 02:51 PM UTC

    The issue has been resolved. We reverted the affected frontend change, and the impacted pages are now functioning as expected. Thank you for your patience.

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