Gong incident
We are currently experiencing issues with Gong Emails activity
Gong experienced a minor incident on October 8, 2026 affecting Data Capture and Engage and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 06:54 PM UTC
Status: Investigating We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM.
- investigating Oct 08, 2026, 06:57 PM UTC
Status: Investigating We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM & Engage Analytics. Affected components Web App (Degraded performance) Data Capture (Degraded performance)
- identified Oct 08, 2026, 08:57 PM UTC
Status: Identified We identified the issue and now working on a fix Affected components Web App (Degraded performance) Engage (Degraded performance) Data Capture (Degraded performance)
- resolved Oct 09, 2026, 12:05 AM UTC
Status: Resolved Resolved – The issue affecting email activity syncing has been resolved. We are currently monitoring the system as remaining updates process. Some users may experience brief delays in syncing as data catches up. Affected components Web App (Operational) Engage (Operational) Data Capture (Operational)
- resolved Oct 09, 2026, 08:24 AM UTC
Status: Resolved This incident has been resolved. Affected components Web App (Operational) Engage (Operational) Data Capture (Operational)