Gong experienced a minor incident on June 29, 2026 affecting Mobile App and Data Capture and 1 more component, lasting 3d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 01:31 PM UTC
Status: Investigating We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Degraded performance)
- investigating Jun 29, 2026, 05:27 PM UTC
Status: Investigating We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available. Affected components Data Capture (Degraded performance) Web App (Degraded performance) Mobile App (Degraded performance)
- identified Jun 29, 2026, 07:55 PM UTC
Status: Identified We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available. Affected components Mobile App (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance)
- monitoring Jul 01, 2026, 03:49 PM UTC
Status: Monitoring We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Degraded performance)
- monitoring Jul 01, 2026, 04:06 PM UTC
Status: Monitoring We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Degraded performance)
- resolved Jul 02, 2026, 08:21 PM UTC
Status: Resolved The issue has been resolved. Affected components Web App (Operational) Mobile App (Operational) Data Capture (Operational)