Giffgaff Outage History
Giffgaff partial outage · 1 active incident View live status →Pingoru has recorded 51 incidents for Giffgaff: 40 in the last 12 months and 10 in the last 90 days.
Incidents, newest first
Minor October 12, 2026 Requesting a PAC/STAC via text - 12 October 2026 1d 17h Request STAC via 75075, Request PAC via 65075
Started Oct 12, 2026, 09:15 PM UTC· resolved Oct 14, 2026, 02:18 PM UTC
- investigating Oct 12, 2026, 09:15 PM UTC
Start: 12/10/2026 17:08:28 Summary: There has been a recurrence or issues experienced ealier today with BV roaming sms not going out to members when roaming and the Text2Switch service for obtaining an PAC or STAC via 65075 / 75075 via SMS are both currently unavailable. (Members can still obtain PAC and STAC requests via the website and IVR). Updated SI thread - https://community.giffgaff.com/d/34638913-requesting-a-pacstac-via-text-bv-roaming-sms-issues-12-october-2026
- identified Oct 13, 2026, 09:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 14, 2026, 02:18 PM UTC
This incident has been resolved.
Minor October 2, 2026 Image uploads to the Community - 2 October 2026 3d 22h Interacting with the community
Started Oct 02, 2026, 10:04 AM UTC· resolved Oct 06, 2026, 08:08 AM UTC
- investigating Oct 02, 2026, 10:04 AM UTC
Several members are reporting they are unable to upload images to the Community. Read more here
- resolved Oct 06, 2026, 08:08 AM UTC
This incident has been resolved.
Minor September 28, 2026 Issue with our Clonshaugh site - 28 September 2026 3h 33m Low Balance Notification, End of Call Notifications, Auto Topup Services
Started Sep 28, 2026, 10:30 AM UTC· resolved Sep 28, 2026, 02:03 PM UTC
- investigating Sep 28, 2026, 10:30 AM UTC
There is an issue with our Clonshaugh site that manages some of our member traffic. One of the switches has failed. The switch failure will impact some members when receiving, low balance notifications, auto top up services and regulatory end of call notifications.
- identified Sep 28, 2026, 11:22 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 28, 2026, 02:03 PM UTC
This incident has been resolved.
Minor September 17, 2026 giffgaff App homepage Unavailable - 17 September 2026 1h 40m Availability
Started Sep 17, 2026, 10:56 AM UTC· resolved Sep 17, 2026, 12:36 PM UTC
- investigating Sep 17, 2026, 10:56 AM UTC
We are experiencing an issue impacting the giffgaff App homepage. Some members who are opening the App and selecting the Home icon are presented with an error message. Read more here
- resolved Sep 17, 2026, 12:36 PM UTC
This incident has been resolved.
Minor September 8, 2026 Physical SIM activation issues | 08 Sept 2026 1h 35m Activating SIM
Started Sep 08, 2026, 09:42 AM UTC· resolved Sep 08, 2026, 11:18 AM UTC
- investigating Sep 08, 2026, 09:42 AM UTC
https://community.giffgaff.com/d/34622902-physical-sim-activation-issues-08-sept-2026
- investigating Sep 08, 2026, 09:42 AM UTC
We are continuing to investigate this issue.
- resolved Sep 08, 2026, 11:18 AM UTC
This incident has been resolved.
Minor September 2, 2026 Issues with postcode lookup when placing phone order | 02 Sept 2026 5d 19h Ordering a SIM, Phone order processing
Started Sep 02, 2026, 03:05 PM UTC· resolved Sep 08, 2026, 10:26 AM UTC
- investigating Sep 02, 2026, 03:05 PM UTC
We are seeing reports of some members experiencing issues with finding their address via postcode lookup while placing a phone order. Read more here
- identified Sep 02, 2026, 04:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 08, 2026, 10:26 AM UTC
This incident has been resolved.
Minor September 1, 2026 Incoming SMS issues | 01 Sept 2026 13d 5h Texts
Started Sep 01, 2026, 09:16 AM UTC· resolved Sep 14, 2026, 03:13 PM UTC
- investigating Sep 01, 2026, 09:16 AM UTC
https://community.giffgaff.com/d/34619882-resolved-incoming-sms-issues-01-sept-2026
- resolved Sep 14, 2026, 03:13 PM UTC
This incident has been resolved.
Minor August 6, 2026 SMS for PAC/STAC, Info and 2FA not being received 1h 43m Getting a PAC code online, Getting a STAC code online
Started Aug 06, 2026, 08:58 AM UTC· resolved Aug 06, 2026, 10:42 AM UTC
- investigating Aug 06, 2026, 08:58 AM UTC
We have noticed that some members are not receiving PAC/STAC, Info or 2FA requests via SMS. This is currently being investigated and worked on by our teams. Read more here
- resolved Aug 06, 2026, 10:42 AM UTC
This incident has been resolved.
Minor July 7, 2026 SIM Provisioning Delays - 07 July 2026 1h 56m Joining giffgaff, Downloading eSIM, Installing eSIM, Activating SIM and 2 more
Started Jul 07, 2026, 10:25 AM UTC· resolved Jul 07, 2026, 12:22 PM UTC
- investigating Jul 07, 2026, 10:25 AM UTC
There is an issue impacting all SIM provisioning requests and they are currently in a queued state. Read more here
- investigating Jul 07, 2026, 12:22 PM UTC
We are continuing to investigate this issue.
- resolved Jul 07, 2026, 12:22 PM UTC
This incident has been resolved.
Major June 24, 2026 Issues with Port-in and Port-out requests - 24 June 2026 2h 47m Calling 43431, Texting 43431, Getting a PAC code online, Request STAC via 75075 and 2 more
Started Jun 24, 2026, 12:08 PM UTC· resolved Jun 24, 2026, 02:55 PM UTC
- investigating Jun 24, 2026, 12:08 PM UTC
We have been made aware of an issue with some Port in and Port out requests which means that some members requesting a PAC or STAC code via these channels may see a delay or hear an error message, therefore PAC or STAC code request via these channels is delayed https://community.giffgaff.com/d/34591867-issues-with-port-in-and-port-out-requests-24-june-2026
- resolved Jun 24, 2026, 02:55 PM UTC
This incident has been resolved.
Minor June 2, 2026 Manual address checker for broadband is unavailable 19h 5m On-boarding
Started Jun 02, 2026, 03:12 PM UTC· resolved Jun 03, 2026, 10:17 AM UTC
- investigating Jun 02, 2026, 03:12 PM UTC
https://community.giffgaff.com/d/34583190-manual-address-checker-for-broadband-is-unavailable-02-june-26
- resolved Jun 03, 2026, 10:17 AM UTC
This incident has been resolved.
Minor June 2, 2026 Contract renewal issues 9d 22h Display issues for plans & credit
Started Jun 02, 2026, 09:42 AM UTC· resolved Jun 12, 2026, 08:24 AM UTC
- investigating Jun 02, 2026, 09:42 AM UTC
https://community.giffgaff.com/d/34583027-some-contracts-not-renewing-and-then-removed-for-no-reason-02-june-2026
- resolved Jun 12, 2026, 08:24 AM UTC
This incident has been resolved.
Notice June 1, 2026 giffgaff.com/broadband is currently down. 3h 41m Site availability
Started Jun 01, 2026, 02:41 PM UTC· resolved Jun 01, 2026, 06:22 PM UTC
- investigating Jun 01, 2026, 02:41 PM UTC
https://community.giffgaff.com/d/34582688-giffgaffcombroadband-is-currently-down-01-june-2026
- investigating Jun 01, 2026, 03:22 PM UTC
We are continuing to investigate this issue.
- resolved Jun 01, 2026, 06:22 PM UTC
This incident has been resolved.
Minor May 20, 2026 https://community.giffgaff.com/d/34578007-issue-with-pac-and-stac-requests-20-may-2026 2h 25m Calling 43431, Texting 43431, Getting a PAC code online, Request STAC via 75075 and 2 more
Started May 20, 2026, 01:22 PM UTC· resolved May 20, 2026, 03:47 PM UTC
- investigating May 20, 2026, 01:22 PM UTC
We are aware of an issue impacting PAC or STAC code request via SMS, IVR line 43431, web or app - Some members wishing to get a get a PAC or STAC code via these channels may see a delay or hear an error message.
- resolved May 20, 2026, 03:47 PM UTC
This incident has been resolved.
Minor May 15, 2026 SIM provisioning delays - Friday 15th May 2026 6h 54m Joining giffgaff, Delayed Number Transfer
Started May 15, 2026, 08:26 AM UTC· resolved May 15, 2026, 03:21 PM UTC
- identified May 15, 2026, 08:26 AM UTC
We have been notified that there is a delay for some members that are trying to activate a SIM, change their phone number, or port in/out of giffgaff. This is currently being investigated by technical teams.
- resolved May 15, 2026, 03:21 PM UTC
This incident has been resolved.
Minor May 13, 2026 Porting delays - 13 May 2026 21h 33m Delayed Number Transfer
Started May 13, 2026, 02:05 PM UTC· resolved May 14, 2026, 11:38 AM UTC
- investigating May 13, 2026, 02:05 PM UTC
We have been notified that there is a slight delay for some members that are trying to port their number to and from giffgaff. This is currently being investigated by technical teams. Afternoon folks, We have been made aware that some members are experiencing delays with porting their number in to giffgaff and also porting their number away from giffgaff. The issue has been mitigated but, due to a significant back log it may take some time for that backlog to be processed and for the pending request to complete. If you are currently having any other issues with services why not pop over to our Help & Support forum where our helpers will lend a hand. You can also browse our knowledge base here where you’ll find articles to guide you on specific issues. We apologise for any inconvenience this may cause and thank members for their patience whilst we resolve this issue. Simone
- resolved May 14, 2026, 11:38 AM UTC
This incident has been resolved.
Minor April 29, 2026 3D Secure 2 Authentications Degraded Performance | 29 April 2026 1h 58m Using a credit/debit card
Started Apr 29, 2026, 10:56 AM UTC· resolved Apr 29, 2026, 12:54 PM UTC
- monitoring Apr 29, 2026, 10:56 AM UTC
https://community.giffgaff.com/d/34570092-3d-secure-2-authentications-degraded-performance-29-april-2026
- resolved Apr 29, 2026, 12:54 PM UTC
This incident has been resolved.
Notice April 17, 2026 Issue receiving calls from other networks - 17 April 2026 11d 21h Calls
Started Apr 17, 2026, 01:51 PM UTC· resolved Apr 29, 2026, 10:57 AM UTC
- investigating Apr 17, 2026, 01:51 PM UTC
We have been notified of a number of member cases being raised for issues receiving calls from other networks. Calls from VMo2 network numbers are still working as expected. We are currently investigating this issue and will keep you updated here.
- resolved Apr 29, 2026, 10:57 AM UTC
This incident has been resolved.
Minor April 15, 2026 Issue with PAC and STAC code requests via 43431 - 14 April 2026 3h 28m Calling 43431, Texting 43431
Started Apr 15, 2026, 12:55 PM UTC· resolved Apr 15, 2026, 04:24 PM UTC
- investigating Apr 15, 2026, 12:55 PM UTC
We are aware of an issue impacting PAC or STAC code request via IVR line 43431 - Some members wishing to get a et a PAC or STAC code via these channels may hear an error message - Oops seems like we've got gremlins., therefore PAC or STAC code request via the IVR is unavailable Members wishing to get a PAC or STAC are still able to do so via SMS and via Web or App - members should text PAC to 65075 or STAC to 75075 to obtain the code,
- resolved Apr 15, 2026, 04:24 PM UTC
This incident has been resolved.
Minor April 7, 2026 Harlow & Croydon - 2G Voice & Data Unavailable | 7 April 2026 1h 5m Calls, Data
Started Apr 07, 2026, 01:25 PM UTC· resolved Apr 07, 2026, 02:31 PM UTC
- investigating Apr 07, 2026, 01:25 PM UTC
https://community.giffgaff.com/d/34562024-harlow-croydon-2g-voice-data-unavailable-7-april-2026
- resolved Apr 07, 2026, 02:31 PM UTC
This incident has been resolved.
Minor March 26, 2026 4G Voice and Data Issues in Surrey, Hampshire, Wiltshire and Guildford 3h 36m Calls, Data
Started Mar 26, 2026, 12:16 PM UTC· resolved Mar 26, 2026, 03:53 PM UTC
- investigating Mar 26, 2026, 12:16 PM UTC
Members in Surrey, Hampshire, Wiltshire and Guildford may have difficulty connecting to 4G Voice and Data service. Impact on 5G is not yet confirmed and is under investigation. 2G services remain unaffected. Read more here
- resolved Mar 26, 2026, 03:53 PM UTC
This incident has been resolved.
Minor March 25, 2026 Voucher Redemption Issues - 11:43 - 25 March 2026 3h 55m Using a voucher
Started Mar 25, 2026, 11:47 AM UTC· resolved Mar 25, 2026, 03:42 PM UTC
- investigating Mar 25, 2026, 11:47 AM UTC
We are seeing intermittent connectivity issues with voucher redemption. Members trying to redeem a voucher may experience an error. Read more here
- resolved Mar 25, 2026, 03:42 PM UTC
This incident has been resolved.
Minor February 18, 2026 Some Port In requests not fully completed | 18 February 2026 6d 17h Delayed Number Transfer
Started Feb 18, 2026, 03:57 PM UTC· resolved Feb 25, 2026, 09:36 AM UTC
- investigating Feb 18, 2026, 03:57 PM UTC
We are seeing some Port in requests from yesterday (17/02/26) that still haven’t fully completed, the number appears to have been transferred successfully but when a call is made to the Ported number the message “number not recognised” is heard. Read more here
- resolved Feb 25, 2026, 09:36 AM UTC
This incident has been resolved.
Minor February 17, 2026 SIM provisioning - Delayed for some members 17 February 2026 1d 2h Joining giffgaff, Activating SIM, Getting a PAC code online, SIM Swap and 1 more
Started Feb 17, 2026, 01:07 PM UTC· resolved Feb 18, 2026, 03:56 PM UTC
- investigating Feb 17, 2026, 01:07 PM UTC
We have been informed that some members may be experiencing delays with SIM activations, SIM swaps, number transfers and number changes. This is currently being investigated by technical teams. Read more here
- investigating Feb 17, 2026, 01:18 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2026, 03:55 PM UTC
We are continuing to investigate this issue.
- resolved Feb 18, 2026, 03:56 PM UTC
This incident has been resolved.
Notice February 14, 2026 Setup Services Temporarily Unavailable 5h 50m Joining giffgaff, Installing eSIM, Activating SIM, SIM Swap
Started Feb 14, 2026, 10:53 AM UTC· resolved Feb 14, 2026, 04:44 PM UTC
- investigating Feb 14, 2026, 10:53 AM UTC
We’re currently dealing with a technical issue which is impacting provisioning requests. All requests are queued and will be fixed once service is restored
- investigating Feb 14, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- identified Feb 14, 2026, 02:57 PM UTC
Our technical team are working on restoring full service and are working through the backlog of requests. A solution has been identified and we will keep you updated on progress here.
- resolved Feb 14, 2026, 04:44 PM UTC
We were notified of technical issue earlier today, which impacted provisioning requests. Our technical team have identified the cause of the issue and full service has been restored. The remaining queued requests will be completed shortly.