Giffgaff incident

4G Voice and Data Issues in Surrey, Hampshire, Wiltshire and Guildford

Resolved after 3 hours 36 minutes, affecting Calls and Data, on March 26, 2026.

investigating Mar 26, 2026, 12:16 PM UTC

Members in Surrey, Hampshire, Wiltshire and Guildford may have difficulty connecting to 4G Voice and Data service. Impact on 5G is not yet confirmed and is under investigation. 2G services remain unaffected. Read more here

Started
Mar 26, 2026, 12:16 PM UTC
Resolved
Mar 26, 2026, 03:53 PM UTC
Duration
3h 36m
Detected by Pingoru
Mar 26, 2026, 12:16 PM UTC

Affected components

CallsData

Update timeline

  1. investigating Mar 26, 2026, 12:16 PM UTC

    Members in Surrey, Hampshire, Wiltshire and Guildford may have difficulty connecting to 4G Voice and Data service. Impact on 5G is not yet confirmed and is under investigation. 2G services remain unaffected. Read more here

  2. resolved Mar 26, 2026, 03:53 PM UTC

    This incident has been resolved.

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