Giffgaff incident

Issue receiving calls from other networks - 17 April 2026

Resolved after 11 days 21 hours, affecting Calls, on April 17, 2026.

investigating Apr 17, 2026, 01:51 PM UTC

We have been notified of a number of member cases being raised for issues receiving calls from other networks. Calls from VMo2 network numbers are still working as expected. We are currently investigating this issue and will keep you updated here.

Started: Apr 17, 2026, 01:51 PM UTC
Resolved: Apr 29, 2026, 10:57 AM UTC
Duration: 11d 21h
Detected by Pingoru: Apr 17, 2026, 01:51 PM UTC

Affected components

Calls

Update timeline

investigating Apr 17, 2026, 01:51 PM UTC

We have been notified of a number of member cases being raised for issues receiving calls from other networks. Calls from VMo2 network numbers are still working as expected. We are currently investigating this issue and will keep you updated here.
resolved Apr 29, 2026, 10:57 AM UTC

This incident has been resolved.

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