Giffgaff incident
Issues with Port-in and Port-out requests - 24 June 2026
Resolved after 2 hours 47 minutes, affecting Calling 43431 and Texting 43431 and 1 more, on June 24, 2026.
We have been made aware of an issue with some Port in and Port out requests which means that some members requesting a PAC or STAC code via these channels may see a delay or hear an error message, therefore PAC or STAC code request via these channels is delayed https://community.giffgaff.com/d/34591867-issues-with-port-in-and-port-out-requests-24-june-2026
Affected components
Update timeline
- investigating Jun 24, 2026, 12:08 PM UTC
We have been made aware of an issue with some Port in and Port out requests which means that some members requesting a PAC or STAC code via these channels may see a delay or hear an error message, therefore PAC or STAC code request via these channels is delayed https://community.giffgaff.com/d/34591867-issues-with-port-in-and-port-out-requests-24-june-2026
- resolved Jun 24, 2026, 02:55 PM UTC
This incident has been resolved.
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