Resolved after 5 hours 50 minutes, affecting Joining giffgaff and Installing eSIM and 1 more, on February 14, 2026.
We were notified of technical issue earlier today, which impacted provisioning requests. Our technical team have identified the cause of the issue and full service has been restored. The remaining queued requests will be completed shortly.
Affected components
Update timeline
- investigating Feb 14, 2026, 10:53 AM UTC
We’re currently dealing with a technical issue which is impacting provisioning requests. All requests are queued and will be fixed once service is restored
- investigating Feb 14, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- identified Feb 14, 2026, 02:57 PM UTC
Our technical team are working on restoring full service and are working through the backlog of requests. A solution has been identified and we will keep you updated on progress here.
- resolved Feb 14, 2026, 04:44 PM UTC
We were notified of technical issue earlier today, which impacted provisioning requests. Our technical team have identified the cause of the issue and full service has been restored. The remaining queued requests will be completed shortly.
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