Giffgaff incident
Issues with postcode lookup when placing phone order | 02 Sept 2026
Minor Vendor's status page →
Resolved after 5 days 19 hours, affecting Ordering a SIM and Phone order processing, on September 2, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Ordering a SIMPhone order processing
Update timeline
- investigating Sep 02, 2026, 03:05 PM UTC
We are seeing reports of some members experiencing issues with finding their address via postcode lookup while placing a phone order. Read more here
- identified Sep 02, 2026, 04:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 08, 2026, 10:26 AM UTC
This incident has been resolved.
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