Giffgaff incident
SIM provisioning - Delayed for some members 17 February 2026
Minor Vendor's status page →
Resolved after 1 day 2 hours, affecting Joining giffgaff and Activating SIM and 1 more, on February 17, 2026.
We are continuing to investigate this issue.
Affected components
Joining giffgaffActivating SIMGetting a PAC code onlineSIM SwapDelayed Number Transfer
Update timeline
- investigating Feb 17, 2026, 01:07 PM UTC
We have been informed that some members may be experiencing delays with SIM activations, SIM swaps, number transfers and number changes. This is currently being investigated by technical teams. Read more here
- investigating Feb 17, 2026, 01:18 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2026, 03:55 PM UTC
We are continuing to investigate this issue.
- resolved Feb 18, 2026, 03:56 PM UTC
This incident has been resolved.
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