Giffgaff incident

https://community.giffgaff.com/d/34578007-issue-with-pac-and-stac-requests-20-may-2026

Minor Vendor's status page →

Resolved after 2 hours 25 minutes, affecting Calling 43431 and Texting 43431 and 1 more, on May 20, 2026.

investigating May 20, 2026, 01:22 PM UTC

We are aware of an issue impacting PAC or STAC code request via SMS, IVR line 43431, web or app - Some members wishing to get a get a PAC or STAC code via these channels may see a delay or hear an error message.

Started
May 20, 2026, 01:22 PM UTC
Resolved
May 20, 2026, 03:47 PM UTC
Duration
2h 25m
Detected by Pingoru
May 20, 2026, 01:22 PM UTC

Affected components

Calling 43431Texting 43431Getting a PAC code onlineRequest STAC via 75075Getting a STAC code onlineRequest PAC via 65075

Update timeline

  1. investigating May 20, 2026, 01:22 PM UTC

    We are aware of an issue impacting PAC or STAC code request via SMS, IVR line 43431, web or app - Some members wishing to get a get a PAC or STAC code via these channels may see a delay or hear an error message.

  2. resolved May 20, 2026, 03:47 PM UTC

    This incident has been resolved.

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