Giffgaff incident

SMS for PAC/STAC, Info and 2FA not being received

Resolved after 1 hour 43 minutes, affecting Getting a PAC code online and Getting a STAC code online, on August 6, 2026.

investigating Aug 06, 2026, 08:58 AM UTC

We have noticed that some members are not receiving PAC/STAC, Info or 2FA requests via SMS. This is currently being investigated and worked on by our teams. Read more here

Started
Aug 06, 2026, 08:58 AM UTC
Resolved
Aug 06, 2026, 10:42 AM UTC
Duration
1h 43m
Detected by Pingoru
Aug 06, 2026, 08:58 AM UTC

Affected components

Getting a PAC code onlineGetting a STAC code online

Update timeline

  1. investigating Aug 06, 2026, 08:58 AM UTC

    We have noticed that some members are not receiving PAC/STAC, Info or 2FA requests via SMS. This is currently being investigated and worked on by our teams. Read more here

  2. resolved Aug 06, 2026, 10:42 AM UTC

    This incident has been resolved.

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