GBG Outage History

GBG is up right now

There were 62 GBG outages since March 18, 2026 totaling 542h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.gbgstatus.com

Notice March 26, 2026

Retrospective Service Disruption - Cloudcheck - DVS - Centrelink Concession Card

Detected by Pingoru
Mar 26, 2026, 08:43 PM UTC
Resolved
Mar 26, 2026, 08:43 PM UTC
Duration
—
Affected: Australian Centrelink
Timeline · 1 update
  1. resolved Mar 26, 2026, 08:43 PM UTC

    Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Read the full incident report →

Notice March 26, 2026

Retrospective Service Disruption - GreenID - DVS - Centrelink Concession Card

Detected by Pingoru
Mar 26, 2026, 08:38 PM UTC
Resolved
Mar 26, 2026, 08:38 PM UTC
Duration
—
Affected: DVS - Centrelink Concession Card
Timeline · 1 update
  1. resolved Mar 26, 2026, 08:38 PM UTC

    Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Read the full incident report →

Minor March 26, 2026

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match additional sources (including govID)

Detected by Pingoru
Mar 26, 2026, 10:38 AM UTC
Resolved
Mar 26, 2026, 11:58 AM UTC
Duration
1h 20m
Affected: Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)
Timeline · 2 updates
  1. investigating Mar 26, 2026, 10:38 AM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Mar 26, 2026, 11:58 AM UTC

    We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Read the full incident report →

Major March 26, 2026

Supplier Service Incident for - GreenID - DVS - Medicare Card

Detected by Pingoru
Mar 26, 2026, 10:38 AM UTC
Resolved
Mar 26, 2026, 11:13 AM UTC
Duration
35m
Affected: DVS - Medicare Card
Timeline · 2 updates
  1. investigating Mar 26, 2026, 10:38 AM UTC

    Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

  2. resolved Mar 26, 2026, 11:13 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/03/2026 20:40 AEDT Incident Resolution Time: 26/03/2026 21:52 AEDT

Read the full incident report →

Notice March 26, 2026

Retrospective Service Disruption - GreenID - DVS - WA Birth, Marriage and Change of Name Certificate

Detected by Pingoru
Mar 26, 2026, 04:47 AM UTC
Resolved
Mar 26, 2026, 04:47 AM UTC
Duration
—
Affected: DVS - WA Birth, Marriage and Change of Name Certificates
Timeline · 1 update
  1. resolved Mar 26, 2026, 04:47 AM UTC

    Please be advised that a service disruption occurred previously, which may have impacted your ability to access the following service: Service Affected: DVS – WA Birth, Marriage and Change of Name Certificate Incident Window: Start: 25/03/2026 at 22:53 AEDT End: 26/03/2026 at 01:20 AEDT We apologise for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Notice March 26, 2026

Retrospective Service Disruption - CloudCheck - DVS - WA Birth, Marriage and Change of Name Certificate

Detected by Pingoru
Mar 26, 2026, 04:47 AM UTC
Resolved
Mar 26, 2026, 04:47 AM UTC
Duration
—
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 1 update
  1. resolved Mar 26, 2026, 04:47 AM UTC

    Please be advised that a service disruption occurred previously, which may have impacted your ability to access the following service: Service Affected: DVS – WA Birth, Marriage and Change of Name Certificate Incident Window: Start: 25/03/2026 at 22:53 AEDT End: 26/03/2026 at 01:20 AEDT We apologise for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Notice March 25, 2026

Retrospective Service Disruption - GreenID - DVS - Visa Verification

Detected by Pingoru
Mar 25, 2026, 12:53 AM UTC
Resolved
Mar 25, 2026, 12:53 AM UTC
Duration
—
Affected: DVS - Visa Verification
Timeline · 1 update
  1. resolved Mar 25, 2026, 12:53 AM UTC

    Our supplier experienced a service disruption that may have prevented you from using our: DVS - Visa Verification Start Date and Time 24/03/2026 13:40 AEDT End Date and Time 24/03/2026 14:40 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Read the full incident report →

Minor March 23, 2026

Service Disruption - greenID Simple KYC AUSTRAC service

Detected by Pingoru
Mar 23, 2026, 05:54 AM UTC
Resolved
Apr 13, 2026, 11:35 PM UTC
Duration
21d 17h
Affected: Simple KYC Platform
Timeline · 2 updates
  1. identified Mar 23, 2026, 05:54 AM UTC

    Dear Valued Customer, Please be advised that we are experiencing an interruption with the AUSTRAC service. AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance. Investigation is underway, and we will provide an update as soon as we have more information. As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/

  2. resolved Apr 13, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2026

GBG Testing

Detected by Pingoru
Mar 19, 2026, 05:27 PM UTC
Resolved
Mar 20, 2026, 09:57 AM UTC
Duration
16h 30m
Affected: Test 1 - GBG Go
Timeline · 2 updates
  1. investigating Mar 19, 2026, 05:27 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 20, 2026, 09:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Service Incident for GBG Go - Data Verification - Brazil: CPF status return

Detected by Pingoru
Mar 18, 2026, 07:08 PM UTC
Resolved
Mar 18, 2026, 07:35 PM UTC
Duration
26m
Affected: Data Verification - Brazil: CPF status return
Timeline · 2 updates
  1. investigating Mar 18, 2026, 07:08 PM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Mar 18, 2026, 07:35 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 18/03/2026 18:00 GMT Incident Resolution Time: 18/03/2026 19:05 GMT

Read the full incident report →

Major March 18, 2026

Supplier Service Incident for - GBG ID3global - Brazil CPF (0534)

Detected by Pingoru
Mar 18, 2026, 07:08 PM UTC
Resolved
Mar 18, 2026, 07:33 PM UTC
Duration
24m
Affected: Brazil CPF (0534)
Timeline · 2 updates
  1. investigating Mar 18, 2026, 07:08 PM UTC

    Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

  2. resolved Mar 18, 2026, 07:33 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 18/03/2026 18:00 GMT Incident Resolution Time: 18/03/2026 19:05 GMT

Read the full incident report →

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