GBG incident
Retrospective Service disruption - ID3global - UK Credit Header Advanced features (0154/0155)
Resolved on May 31, 2026, affecting UK Credit Header (0154/0155) - Match level Advanced/Enhanced.
We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved. The incident duration was between ENTER TIME 02:00 – 03:08 BST 07/07/2021 To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or [email protected] *calls cost 5p per minute plus your telephone company’s network access charge
Affected components
Update timeline
- resolved May 31, 2026, 02:44 AM UTC
We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved. The incident duration was between ENTER TIME 02:00 – 03:08 BST 07/07/2021 To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or [email protected] *calls cost 5p per minute plus your telephone company’s network access charge
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