GBG incident
Service Incident - greenID - Comply Advantage (MESH) portal access issue
GBG experienced a critical incident on June 4, 2026 affecting Comply Advantage, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 02:27 AM UTC
We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in. This issue only affects users accessing the ComplyAdvantage MESH portal. Screening and verification services remain fully operational and are not impacted. Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access. We will provide further updates as more information becomes available.
- identified Jun 05, 2026, 02:32 AM UTC
he issue has been identified, and the team is currently working on a fix.
- identified Jun 05, 2026, 02:32 AM UTC
The issue has been identified, and the team is currently working on a fix.
- investigating Jun 05, 2026, 06:13 AM UTC
We are continuing to investigate an issue affecting access to the ComplyAdvantage (MESH) portal. Users may experience difficulties when attempting to log in. This issue is limited to the MESH portal ONLY. Screening and verification services remain fully operational and are NOT impacted. We will provide further updates as more information becomes available.
- resolved Jun 05, 2026, 11:40 PM UTC
RESOLVED The issue affecting access to the ComplyAdvantage (MESH) portal has now been resolved. Some users may have experienced difficulties logging in between 4 June at 10:00 AM and 6 June at 8:00 AM. This issue was limited to the MESH portal ONLY. Screening and verification services remained fully operational and were NOT impacted during this time.