GBG incident
Supplier Service Incident for - GBG ProID - ProID Portal v2
GBG experienced a major incident on June 9, 2026 affecting ProID Portal v2, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 09:44 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jun 09, 2026, 01:07 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 09/06/2026 10:37 BST Next Update: 09/06/2026 16:45 BST
- resolved Jun 09, 2026, 01:46 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/06/2026 10:30 BST Incident Resolution Time: 09/06/2026 13:30 BST