GBG Outage History
GBG is up right nowPingoru has recorded 190 incidents for GBG: 190 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 42 | 196 of 720 (27%) |
| May 2026 | 51 | 409 of 744 (55%) |
| June 2026 | 39 | 308 of 720 (43%) |
| July 2026 | 35 | 108 of 744 (14%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 589 (0%) |
Incidents, newest first
Major July 3, 2026 Supplier Service Incident for - GBG Cloudcheck - Experian Australia, Experian New Zealand, GDC Australia 1h 25m GDC Australia, Experian Australia, Experian New Zealand
Started Jul 03, 2026, 01:40 AM UTC· resolved Jul 03, 2026, 03:06 AM UTC
- investigating Jul 03, 2026, 01:40 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jul 03, 2026, 03:06 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/07/2026 11:06 AEST Incident Resolution Time: 03/07/2026 12:26 AEST
Major July 2, 2026 Supplier Service Incident for - Loqate - Utilities Register - Electricity 30m Utilities Register - Electricity
Started Jul 02, 2026, 10:47 AM UTC· resolved Jul 02, 2026, 11:18 AM UTC
- investigating Jul 02, 2026, 10:47 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 02, 2026, 10:54 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 02/07/2026 11:36 BST Next Update: 02/07/2026 15:00 BST
- resolved Jul 02, 2026, 11:18 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 02/07/2026 11:36 BST Incident Resolution Time: 02/07/2026 11:56 BST
Minor July 1, 2026 Supplier Service Incident for - GBG Cloudcheck - Australian Citizenship, Australian Citizenship by Descent, Australian Visa 18h 41m Australian Citizenship, Australian Citizenship by Descent, Australian Visa
Started Jul 01, 2026, 06:40 AM UTC· resolved Jul 02, 2026, 01:22 AM UTC
- investigating Jul 01, 2026, 06:40 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 02, 2026, 12:18 AM UTC
Restoration of VISA DVS Intermittent Outage Start Date and Time: 1 July 2026 — 3:25PM AEST End Date and Time: 2 July 2026 — 9:58AM AEST The intermittent outage affecting VISA DVS services has been restored. Please note that verifications involving Citizenship Certificate documents continue to be intermittently impacted and remain under investigation by the supplier (DVS). Further updates will be provided as they become available.
- resolved Jul 02, 2026, 01:22 AM UTC
DVS PRODUCTION Intermittent Outage - Resolved - Citizenship Certificate Start Date and Time 1 July 2026 — 3:43PM AEST End Date and Time 2 July 2026 — 11:20AM AEST
Minor July 1, 2026 Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source 18h 45m Data Verification - Australia: Single match gov ID source
Started Jul 01, 2026, 06:37 AM UTC· resolved Jul 02, 2026, 01:23 AM UTC
- investigating Jul 01, 2026, 06:37 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jul 02, 2026, 01:23 AM UTC
Restoration of Citizenship Certificate DVS Intermittent Outage Start Date and Time 1 July 2026 — 3:43PM AEST End Date and Time 2 July 2026 — 11:20AM AEST ---- Restoration of VISA DVS Intermittent Outage Start Date and Time: 1 July 2026 — 3:25PM AEST End Date and Time: 2 July 2026 — 9:58AM AEST
Minor July 1, 2026 Supplier Service Incident for - GreenID - DVS - Citizenship Certificate / Registration by Descent, DVS - Visa Verification 18h 44m DVS - Visa Verification, DVS - Citizenship Certificate / Registration by Descent
Started Jul 01, 2026, 06:37 AM UTC· resolved Jul 02, 2026, 01:21 AM UTC
- investigating Jul 01, 2026, 06:37 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 02, 2026, 12:18 AM UTC
Restoration of VISA DVS Intermittent Outage Start Date and Time: 1 July 2026 — 3:25PM AEST End Date and Time: 2 July 2026 — 9:58AM AEST The intermittent outage affecting VISA DVS services has been restored. Please note that verifications involving Citizenship Certificate documents continue to be intermittently impacted and remain under investigation by the supplier (DVS). Further updates will be provided as they become available.
- resolved Jul 02, 2026, 01:21 AM UTC
DVS PRODUCTION Intermittent Outage - Resolved - Citizenship Certificate Start Date and Time 1 July 2026 — 3:43PM AEST End Date and Time 2 July 2026 — 11:20AM AEST ----
Notice July 1, 2026 Resolved - Service Disruption - greenID - ASIC – ASIC Personal Name Search
Started Jul 01, 2026, 01:38 AM UTC· resolved Jul 01, 2026, 01:38 AM UTC
- resolved Jul 01, 2026, 01:38 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: ASIC (Production) Impact Start Time: Wednesday, 1st July, 07:00 AM (AEST) Impact Send Time :Wednesday, 1st July, 09:28 AM (AEST)
Minor July 1, 2026 Supplier Service Incident for - GreenID - Australian Tenancy File 22h 42m Australian Tenancy File
Started Jul 01, 2026, 12:26 AM UTC· resolved Jul 01, 2026, 11:09 PM UTC
- investigating Jul 01, 2026, 12:26 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jul 01, 2026, 11:09 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 01/07/2026 10:04 AEST Incident Resolution Time: 01/07/2026 17:03 AEST
Major June 30, 2026 Service Incident for - AssureID Connect - ACAS - US 6m ACAS - US
Started Jun 30, 2026, 05:14 PM UTC· resolved Jun 30, 2026, 05:20 PM UTC
- investigating Jun 30, 2026, 05:14 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved Jun 30, 2026, 05:20 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 30/06/2026 01:00 Incident Resolution Time: 30/06/2026 01:00 EST
Critical June 26, 2026 Service Incident for ID3global - Synthetic ID Score (0407) 2h 13m Synthetic ID Score (0407)
Started Jun 26, 2026, 10:49 AM UTC· resolved Jun 26, 2026, 01:02 PM UTC
- identified Jun 26, 2026, 10:49 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jun 26, 2026, 01:02 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. We observed this timeout between 11:31 - 11:43 BST. Incident Start Time: 26/06/2026 11:31 BST Incident Resolution Time: 26/06/2026 11:43 BST
Minor June 26, 2026 Service Incident for GBG Go - Data Verification - New Zealand: Single match standard sources, Data Verification (Dual Match) - New Zealand: Dual match all sources 2d 17h Data Verification - New Zealand: Single match standard sources, Data Verification (Dual Match) - New Zealand: Dual match all sources
Started Jun 26, 2026, 06:22 AM UTC· resolved Jun 28, 2026, 11:45 PM UTC
- investigating Jun 26, 2026, 06:22 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jun 28, 2026, 11:45 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/06/2026 14:33 AEST Incident Resolution Time: 27/06/2026 19:11 AEST
Minor June 26, 2026 Supplier Service Incident for - GreenID - TINZ - Tenancy Information (NZ) 2d 17h TINZ - Tenancy Information (NZ)
Started Jun 26, 2026, 06:22 AM UTC· resolved Jun 28, 2026, 11:41 PM UTC
- investigating Jun 26, 2026, 06:22 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 28, 2026, 11:41 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/06/2026 14:33 AEST Incident Resolution Time: 27/06/2026 19:11 AEST
Major June 24, 2026 Service Incident for - Loqate - V3 Capture / Interactive / Find API - GB address 25m Capture V3
Started Jun 24, 2026, 10:51 AM UTC· resolved Jun 24, 2026, 11:17 AM UTC
- investigating Jun 24, 2026, 10:51 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 24, 2026, 10:58 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 11:02 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 24/06/2026 09:34 BST Next Update: 24/06/2026 15:00 BST
- resolved Jun 24, 2026, 11:17 AM UTC
An issue affecting Capture V3 Find requests for GB addresses caused intermittent blank responses for some customers despite successful requests. Service has been restored to full functionality. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 24/06/2026 09:34 BST Incident Resolution Time: 24/06/2026 12:06 BST
Minor June 23, 2026 Supplier Service Incident for - GBG Cloudcheck - Australian Electoral Commission 19h 6m Australian Electoral Commission
Started Jun 23, 2026, 06:10 AM UTC· resolved Jun 24, 2026, 01:16 AM UTC
- investigating Jun 23, 2026, 06:10 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 24, 2026, 01:16 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/06/2026 14:43 AEST Incident Resolution Time: 24/06/2026 10:30 AEST
Minor June 23, 2026 Supplier Service Incident for - GreenID - Australian Electoral Roll (AEC) 19h 6m Australian Electoral Roll (AEC)
Started Jun 23, 2026, 06:08 AM UTC· resolved Jun 24, 2026, 01:14 AM UTC
- investigating Jun 23, 2026, 06:08 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 24, 2026, 01:14 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/06/2026 14:43 AEST Incident Resolution Time: 24/06/2026 10:30 AEST
Minor June 23, 2026 Supplier Service Incident for - GBG Cloudcheck - illion Australia ASIC 1d 4h Experian Australia
Started Jun 23, 2026, 02:04 AM UTC· resolved Jun 24, 2026, 07:03 AM UTC
- investigating Jun 23, 2026, 02:04 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jun 24, 2026, 02:10 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 23/06/2026 03:04 BST Next Update: 24/06/2026 16:00 AEST
- resolved Jun 24, 2026, 07:03 AM UTC
This incident has been resolved.
Major June 22, 2026 Service Incident for - Loqate - Capture V3 2h 46m Capture V3
Started Jun 22, 2026, 03:27 PM UTC· resolved Jun 22, 2026, 06:13 PM UTC
- investigating Jun 22, 2026, 03:27 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 22, 2026, 03:51 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 22/06/2026 12:52 BST Next Update: 22/06/2026 19:30 BST
- resolved Jun 22, 2026, 06:13 PM UTC
Internal teams have resolved the majority of the issue and continue to work on a small number of address subsets that remain effected. As such, this incident has been downgraded and a full resolution is expected imminently. For more details, please reach out to [email protected] Incident Start Time: 22/06/2026 16:17 BST Incident Resolution Time: 22/06/2026 18:30 BST
Minor June 21, 2026 Supplier Service Incident for - Cloudcheck - Australian Electoral Roll (AEC) 55m Australian Electoral Commission
Started Jun 21, 2026, 11:28 PM UTC· resolved Jun 22, 2026, 12:23 AM UTC
- investigating Jun 21, 2026, 11:28 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 22, 2026, 12:23 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 19/06/2026 15:10 AEST Incident Resolution Time: 22/06/2026 10:00 AEST
Minor June 17, 2026 Service Disruption - Loqate AddressBase Islands in V3 2h 47m Capture V3
Started Jun 17, 2026, 12:39 PM UTC· resolved Jun 17, 2026, 03:27 PM UTC
- identified Jun 17, 2026, 12:39 PM UTC
We are currently experiencing a service disruption for AddressBase Islands in V3 Capture that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jun 17, 2026, 03:27 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST
Major June 16, 2026 Supplier Service Incident for - GBG ProID - Multiple Services 39m ProID - UK Credit Bureau (Advanced) (0395), ProID - UK National identity Register (0245), ProID - UK Landline (0106), ProID - UK Mortality (0110) and 8 more
Started Jun 16, 2026, 01:51 PM UTC· resolved Jun 16, 2026, 02:30 PM UTC
- investigating Jun 16, 2026, 01:51 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 16, 2026, 02:30 PM UTC
Service has been restored. by the supplier for ProID. Action will be taken to determine the root cause and remediate where required by the supplier. Incident Start Time: 16/06/2026 14:35 BST Incident Resolution Time: 16/06/2026 14:59 BST
Critical June 15, 2026 Service Incident for ID3global - Peru Identity (0520) 2h 15m Peru Identity (0520)
Started Jun 15, 2026, 07:49 PM UTC· resolved Jun 15, 2026, 10:04 PM UTC
- identified Jun 15, 2026, 07:49 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jun 15, 2026, 10:04 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 15/06/2026 19:33 BST Incident Resolution Time: 15/06/2026 20:20 BST
Notice June 14, 2026 Retrospective Service Disruption - GBG Cloudcheck - Australian Visa – Australian Visa
Started Jun 14, 2026, 09:14 PM UTC· resolved Jun 14, 2026, 09:14 PM UTC
- resolved Jun 14, 2026, 09:14 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Visa Verification Start Date and Time 15/06/2026 00:03 AEST End Date and Time 15/06/2026 01:38 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Notice June 14, 2026 Retrospective Service Disruption - GreenID - DVS - Visa Verification – DVS - Visa Verification
Started Jun 14, 2026, 09:11 PM UTC· resolved Jun 14, 2026, 09:11 PM UTC
- resolved Jun 14, 2026, 09:11 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Visa Verification Start Date and Time 15/06/2026 00:03 AEST End Date and Time 15/06/2026 01:38 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Notice June 12, 2026 Data Provide Outage for ExpectID –
Started Jun 12, 2026, 11:00 PM UTC· resolved Jun 12, 2026, 11:00 PM UTC
- resolved Jun 13, 2026, 01:15 AM UTC
High volume of Data Provider transaction errors observed (401)
Minor June 12, 2026 Supplier Service Incident for - GBG Cloudcheck - DVS (All documents) 58m DVS (All documents)
Started Jun 12, 2026, 01:20 AM UTC· resolved Jun 12, 2026, 02:19 AM UTC
- investigating Jun 12, 2026, 01:20 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 12, 2026, 02:19 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/06/2026 10:00 AEST Incident Resolution Time: 12/06/2026 12:15 AEST
Minor June 12, 2026 Supplier Service Incident for - GreenID - DVS Hub - All Docs 59m DVS Hub - All Docs
Started Jun 12, 2026, 01:17 AM UTC· resolved Jun 12, 2026, 02:17 AM UTC
- investigating Jun 12, 2026, 01:17 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 12, 2026, 02:17 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/06/2026 10:00 AEST Incident Resolution Time: 12/06/2026 12:15 AEST