- Detected by Pingoru
- Apr 16, 2026, 08:07 AM UTC
- Resolved
- Apr 16, 2026, 08:07 AM UTC
- Duration
- —
Affected: Utilities Register - Electricity
Timeline · 1 update
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resolved Apr 16, 2026, 08:07 AM UTC
Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 11:34 PM UTC
- Resolved
- Apr 13, 2026, 11:34 PM UTC
- Duration
- —
Affected: Dow Jones WatchList
Timeline · 1 update
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resolved Apr 13, 2026, 11:34 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Start Date and Time 14 April 2026 — 09:04AM NZST End Date and Time 14 April 2026 — 09:24AM NZST
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 11:17 PM UTC
- Resolved
- Apr 12, 2026, 11:17 PM UTC
- Duration
- —
Affected: DVS - Australian Passport
Timeline · 1 update
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resolved Apr 12, 2026, 11:17 PM UTC
Document/s Affected Passport Start Date and Time 10 April 2026 — 9:13PM AEST End Date and Time 10 April 2026 — 9:45PM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 03:53 PM UTC
- Resolved
- Apr 12, 2026, 04:34 PM UTC
- Duration
- 41m
Affected: Data Verification - UK: Credit Bureau 1
Timeline · 2 updates
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investigating Apr 12, 2026, 03:53 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 12, 2026, 04:34 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/04/2026 08:30 BST Incident Resolution Time: 12/04/2026 04:44 BST
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 03:53 PM UTC
- Resolved
- Apr 12, 2026, 04:30 PM UTC
- Duration
- 37m
Affected: UK Credit Header (0154/0155)
Timeline · 2 updates
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investigating Apr 12, 2026, 03:53 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Apr 12, 2026, 04:30 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/04/2026 08:30 BST Incident Resolution Time: 12/04/2026 16:44 BST
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 07:30 AM UTC
- Resolved
- Apr 12, 2026, 08:46 AM UTC
- Duration
- 1h 15m
Affected: Canada Credit Bureau (FINTRAC) (0409)
Timeline · 2 updates
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identified Apr 12, 2026, 07:30 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 12, 2026, 08:46 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/04/2026 08:30 BST Incident Resolution Time: 12/04/2026 08:46 BST
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 08:47 PM UTC
- Resolved
- Apr 09, 2026, 08:50 PM UTC
- Duration
- 3m
Affected: AcuFill Activation Server
Timeline · 2 updates
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investigating Apr 09, 2026, 08:47 PM UTC
We are currently investigating this issue.
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resolved Apr 09, 2026, 08:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 07:58 AM UTC
- Resolved
- Apr 08, 2026, 07:58 AM UTC
- Duration
- —
Affected: Geocoding
Timeline · 1 update
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resolved Apr 08, 2026, 07:58 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 08/04/2026 01:05 - 08/04/2026 03:18 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 06:18 AM UTC
- Resolved
- Apr 08, 2026, 11:25 PM UTC
- Duration
- 17h 7m
Affected: DVS - VIC Birth, Marriage and Change of Name Certificates
Timeline · 3 updates
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investigating Apr 08, 2026, 06:18 AM UTC
Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the DVS - VIC Birth, Marriage and Change of Name Certificates.
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investigating Apr 08, 2026, 06:24 AM UTC
We are continuing to investigate this issue.
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resolved Apr 08, 2026, 11:25 PM UTC
Start Date and Time 8 April 2026 — 3:13PM AEST End Date and Time 9 April 2026 — 9:22AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 08:05 AM UTC
- Resolved
- Apr 07, 2026, 10:15 AM UTC
- Duration
- 2h 9m
Affected: Capture V4
Timeline · 2 updates
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investigating Apr 07, 2026, 08:05 AM UTC
Capture V4 - Province data display We are currently investigating an issue affecting province/state name values for the following countries within Capture v4 Retrieve responses: Australia, Canada, Switzerland, Italy, New Zealand Some customers may see unexpected or incorrect province values returned as part of their results. Our teams have identified a recent change as the likely trigger, and a change reversion is now underway to restore the expected behaviour. We are treating this as a priority and will provide a further update once the reversion is complete. We apologise for any inconvenience this may cause and thank you for your patience.
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resolved Apr 07, 2026, 10:15 AM UTC
The change reversion has now been completed, and the issue affecting province/state name values within Capture v4 Retrieve responses has been fully resolved. We have confirmed that service behaviour has returned to normal and are continuing to monitor to ensure ongoing stability. We apologise for the impact this may have had on your operations, and thank you for your patience whilst we worked to resolve this. Incident Start Time: 02/04/2026 16:00 BST Incident Resolution Time: 07/04/2026 10:58 BST
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:12 AM UTC
- Resolved
- Apr 07, 2026, 11:25 PM UTC
- Duration
- 19h 13m
Affected: DVS - Medicare Card
Timeline · 2 updates
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investigating Apr 07, 2026, 04:12 AM UTC
Transactions involving DVS Medicare may result in errors. We will provide the next update as soon as new information becomes available.
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resolved Apr 07, 2026, 11:25 PM UTC
Start Date and Time 7 April 2026 — 1:31PM AEST End Date and Time 8 April 2026 — 8:59AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:12 AM UTC
- Resolved
- Apr 07, 2026, 11:27 PM UTC
- Duration
- 19h 14m
Affected: Australian Medicare
Timeline · 2 updates
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investigating Apr 07, 2026, 04:12 AM UTC
Transactions involving DVS Medicare may result in errors. We will provide the next update as soon as new information becomes available.
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resolved Apr 07, 2026, 11:27 PM UTC
Start Date and Time 7 April 2026 — 1:31PM AEST End Date and Time 8 April 2026 — 8:59AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 11:30 PM UTC
- Resolved
- Apr 06, 2026, 11:30 PM UTC
- Duration
- —
Affected: DVS - QLD Birth, Marriage and Change of Name Certificates
Timeline · 1 update
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resolved Apr 06, 2026, 11:30 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Document/s Affected DVS - QLD Birth, Marriage and Change of Name Certificates Start Date and Time 31 March 2026 — 3:28PM AEDT End Date and Time 5 April 2026 — 7:00AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 11:27 PM UTC
- Resolved
- Apr 06, 2026, 11:27 PM UTC
- Duration
- —
Affected: DVS - Visa Verification
Timeline · 1 update
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resolved Apr 06, 2026, 11:27 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Document/s Affected Visa Start Date and Time 5 April 2026 — 2:02AM AEST End Date and Time 5 April 2026 — 6:50AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 05, 2026, 10:25 AM UTC
- Resolved
- Apr 05, 2026, 10:47 AM UTC
- Duration
- 22m
Affected: GBG Trust Alert
Timeline · 2 updates
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investigating Apr 05, 2026, 10:25 AM UTC
Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the GBG Alerts.
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resolved Apr 05, 2026, 10:47 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 05/04/2026 02:10 AM AEDT Incident Resolution Time: 06/04/2026 08:25 PM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 04, 2026, 05:46 PM UTC
- Resolved
- Apr 05, 2026, 08:13 AM UTC
- Duration
- 14h 26m
Affected: DVS - Australian Passport
Timeline · 2 updates
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investigating Apr 04, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 05, 2026, 08:13 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 04/04/2026 17:02 BST Incident Resolution Time: 04/04/2026 21:50 BST
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 05:30 AM UTC
- Resolved
- Apr 05, 2026, 08:03 AM UTC
- Duration
- 5d 2h
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 2 updates
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investigating Mar 31, 2026, 05:30 AM UTC
Transactions involving DVS QLD Birth, Marriage, and Change of Name Certificates may result in errors. Further updates will be provided as soon as more information becomes available.
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resolved Apr 05, 2026, 08:03 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/03/2026 05:28 BST Incident Resolution Time: 04/04/2026 22:00 BST
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 05:29 AM UTC
- Resolved
- Apr 05, 2026, 07:59 AM UTC
- Duration
- 5d 2h
Affected: DVS - QLD Birth, Marriage and Change of Name Certificates
Timeline · 2 updates
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investigating Mar 31, 2026, 05:29 AM UTC
Transactions involving DVS QLD Birth, Marriage, and Change of Name Certificates may result in errors. Further updates will be provided as soon as more information becomes available.
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resolved Apr 05, 2026, 07:59 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/03/2026 05:28 BST Incident Resolution Time: 04/04/2026 22:00 BST
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 05:34 PM UTC
- Resolved
- Mar 30, 2026, 05:34 PM UTC
- Duration
- —
Affected: Capture V4
Timeline · 1 update
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resolved Mar 30, 2026, 05:34 PM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 30/03/2026 14:25 - 30/03/2026 18:23 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 04:44 AM UTC
- Resolved
- Mar 30, 2026, 05:44 AM UTC
- Duration
- 59m
Affected: Australian Birth CertificateAustralian CitizenshipAustralian Marriage Certificate
Timeline · 2 updates
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investigating Mar 30, 2026, 04:44 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Mar 30, 2026, 05:44 AM UTC
Start Date and Time 30 March 2026 — 2:53PM AEDT End Date and Time 30 March 2026 — 4:18PM AEDT
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 04:40 AM UTC
- Resolved
- Mar 30, 2026, 05:43 AM UTC
- Duration
- 1h 3m
Affected: Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)
Timeline · 2 updates
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investigating Mar 30, 2026, 04:40 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Mar 30, 2026, 05:43 AM UTC
Start Date and Time 30 March 2026 — 2:53PM AEDT End Date and Time 30 March 2026 — 4:18PM AEDT
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 04:39 AM UTC
- Resolved
- Mar 30, 2026, 05:44 AM UTC
- Duration
- 1h 4m
Affected: DVS - ACT Birth, Marriage and Change of Name Certificates
Timeline · 2 updates
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investigating Mar 30, 2026, 04:39 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Mar 30, 2026, 05:44 AM UTC
Start Date and Time 30 March 2026 — 2:53PM AEDT End Date and Time 30 March 2026 — 4:18PM AEDT
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:46 PM UTC
- Resolved
- Mar 26, 2026, 08:46 PM UTC
- Duration
- —
Affected: Australian Medicare
Timeline · 1 update
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resolved Mar 26, 2026, 08:46 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Australian Medicare Incident Start Time: 26/03/2026 20:40 AEDT Incident Resolution Time: 26/03/2026 21:52 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:43 PM UTC
- Resolved
- Mar 26, 2026, 08:43 PM UTC
- Duration
- —
Affected: Australian Centrelink
Timeline · 1 update
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resolved Mar 26, 2026, 08:43 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:38 PM UTC
- Resolved
- Mar 26, 2026, 08:38 PM UTC
- Duration
- —
Affected: DVS - Centrelink Concession Card
Timeline · 1 update
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resolved Mar 26, 2026, 08:38 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
