GBG incident

Service Incident - greenID - Hosted / Biometric / Scan (Prod Environment)

Minor Resolved View vendor source →

GBG experienced a minor incident on June 3, 2026 affecting GreenID Biometric / Scan, lasting 19h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 01:41 AM UTC
Resolved
Jun 03, 2026, 09:25 PM UTC
Duration
19h 44m
Detected by Pingoru
Jun 03, 2026, 01:41 AM UTC

Affected components

GreenID Biometric / Scan

Update timeline

  1. investigating Jun 03, 2026, 01:41 AM UTC

    We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.

  2. investigating Jun 03, 2026, 01:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 03, 2026, 09:25 PM UTC

    Resolved.