GBG incident
Supplier Service Incident for - Loqate - Utilities Register - Electricity
GBG experienced a major incident on July 2, 2026 affecting Utilities Register - Electricity, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 10:47 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 02, 2026, 10:54 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 02/07/2026 11:36 BST Next Update: 02/07/2026 15:00 BST
- resolved Jul 02, 2026, 11:18 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 02/07/2026 11:36 BST Incident Resolution Time: 02/07/2026 11:56 BST