GBG incident

Supplier Service Incident for - GBG ProID - Multiple Services

Major Resolved View vendor source →

GBG experienced a major incident on June 16, 2026 affecting ProID - UK Credit Bureau (Advanced) (0395) and ProID - UK National identity Register (0245) and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 01:51 PM UTC
Resolved
Jun 16, 2026, 02:30 PM UTC
Duration
39m
Detected by Pingoru
Jun 16, 2026, 01:51 PM UTC

Affected components

ProID - UK Credit Bureau (Advanced) (0395)ProID - UK National identity Register (0245)ProID - UK Landline (0106)ProID - UK Mortality (0110)ProID - International Sanctions & PEP (208/209)ProID - ID VerificationProID - Liveness VerificationProID - UK Bank Account Validation (0231)ProID - UK Bank Account Verification (0261)ProID - On-Going Monitoring (0397)

Update timeline

  1. investigating Jun 16, 2026, 01:51 PM UTC

    Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

  2. resolved Jun 16, 2026, 02:30 PM UTC

    Service has been restored. by the supplier for ProID. Action will be taken to determine the root cause and remediate where required by the supplier. Incident Start Time: 16/06/2026 14:35 BST Incident Resolution Time: 16/06/2026 14:59 BST