- Detected by Pingoru
- Jun 17, 2026, 12:39 PM UTC
- Resolved
- Jun 17, 2026, 03:27 PM UTC
- Duration
- 2h 47m
Affected: Capture V3
Timeline · 2 updates
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identified Jun 17, 2026, 12:39 PM UTC
We are currently experiencing a service disruption for AddressBase Islands in V3 Capture that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jun 17, 2026, 03:27 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 01:51 PM UTC
- Resolved
- Jun 16, 2026, 02:30 PM UTC
- Duration
- 39m
Affected: ProID - UK Credit Bureau (Advanced) (0395)ProID - UK National identity Register (0245)ProID - UK Landline (0106)ProID - UK Mortality (0110)ProID - International Sanctions & PEP (208/209)ProID - ID VerificationProID - Liveness VerificationProID - UK Bank Account Validation (0231)ProID - UK Bank Account Verification (0261)ProID - On-Going Monitoring (0397)ProID Portal v1ProID Portal v2
Timeline · 2 updates
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investigating Jun 16, 2026, 01:51 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jun 16, 2026, 02:30 PM UTC
Service has been restored. by the supplier for ProID. Action will be taken to determine the root cause and remediate where required by the supplier. Incident Start Time: 16/06/2026 14:35 BST Incident Resolution Time: 16/06/2026 14:59 BST
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 07:49 PM UTC
- Resolved
- Jun 15, 2026, 10:04 PM UTC
- Duration
- 2h 15m
Affected: Peru Identity (0520)
Timeline · 2 updates
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identified Jun 15, 2026, 07:49 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jun 15, 2026, 10:04 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 15/06/2026 19:33 BST Incident Resolution Time: 15/06/2026 20:20 BST
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 09:14 PM UTC
- Resolved
- Jun 14, 2026, 09:14 PM UTC
- Duration
- —
Affected: Australian Visa
Timeline · 1 update
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resolved Jun 14, 2026, 09:14 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Visa Verification Start Date and Time 15/06/2026 00:03 AEST End Date and Time 15/06/2026 01:38 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 09:11 PM UTC
- Resolved
- Jun 14, 2026, 09:11 PM UTC
- Duration
- —
Affected: DVS - Visa Verification
Timeline · 1 update
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resolved Jun 14, 2026, 09:11 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Visa Verification Start Date and Time 15/06/2026 00:03 AEST End Date and Time 15/06/2026 01:38 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jun 13, 2026, 01:15 AM UTC
- Resolved
- Jun 12, 2026, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 13, 2026, 01:15 AM UTC
High volume of Data Provider transaction errors observed (401)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 01:20 AM UTC
- Resolved
- Jun 12, 2026, 02:19 AM UTC
- Duration
- 58m
Affected: DVS (All documents)
Timeline · 2 updates
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investigating Jun 12, 2026, 01:20 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jun 12, 2026, 02:19 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/06/2026 10:00 AEST Incident Resolution Time: 12/06/2026 12:15 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 01:17 AM UTC
- Resolved
- Jun 12, 2026, 02:17 AM UTC
- Duration
- 59m
Affected: DVS Hub - All Docs
Timeline · 2 updates
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investigating Jun 12, 2026, 01:17 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jun 12, 2026, 02:17 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/06/2026 10:00 AEST Incident Resolution Time: 12/06/2026 12:15 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 10:58 PM UTC
- Resolved
- Jun 11, 2026, 12:26 AM UTC
- Duration
- 1h 28m
Affected: illion Australia
Timeline · 2 updates
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investigating Jun 10, 2026, 10:58 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jun 11, 2026, 12:26 AM UTC
ASIC Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 10/06/2026 20:12 AEST Incident Resolution Time: 11/06/2026 09:15 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 09:53 PM UTC
- Resolved
- Jun 11, 2026, 12:20 AM UTC
- Duration
- 2h 26m
Affected: Data Verification - Australia: Single match standard sources (non-AML)Data Verification - Australia: Single match standard sources (AML)Data Verification - Australia: Single match standard sources (with additional sources) (AML)Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)Data Verification (Dual Match) - Australia Dual match additional sources (including govID)Data Verification (Dual Match) - Australia:Dual match all sources (including govID)Data Verification (Dual Match) - Australia: Dual match standard sources (AML)Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)
Timeline · 2 updates
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investigating Jun 10, 2026, 09:53 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jun 11, 2026, 12:20 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 10/06/2026 20:12 AEST Incident Resolution Time: 11/06/2026 09:15 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 09:52 PM UTC
- Resolved
- Jun 11, 2026, 12:17 AM UTC
- Duration
- 2h 24m
Affected: ASIC Personal Name Search
Timeline · 2 updates
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investigating Jun 10, 2026, 09:52 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jun 11, 2026, 12:17 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 10/06/2026 20:12 AEST Incident Resolution Time: 11/06/2026 09:15 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 09:44 AM UTC
- Resolved
- Jun 09, 2026, 01:46 PM UTC
- Duration
- 4h 2m
Affected: ProID Portal v2
Timeline · 3 updates
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investigating Jun 09, 2026, 09:44 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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investigating Jun 09, 2026, 01:07 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 09/06/2026 10:37 BST Next Update: 09/06/2026 16:45 BST
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resolved Jun 09, 2026, 01:46 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/06/2026 10:30 BST Incident Resolution Time: 09/06/2026 13:30 BST
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 03:22 PM UTC
- Resolved
- Jun 09, 2026, 07:12 AM UTC
- Duration
- 15h 50m
Affected: Test 2 - GBG Loqate
Timeline · 4 updates
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investigating Jun 08, 2026, 03:22 PM UTC
Test Service disruption
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investigating Jun 08, 2026, 03:22 PM UTC
We are continuing to investigate this issue.
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investigating Jun 08, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
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resolved Jun 09, 2026, 07:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 03:04 PM UTC
- Resolved
- Jun 08, 2026, 03:13 PM UTC
- Duration
- 9m
Affected: Test 1 - GBG Go
Timeline · 4 updates
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investigating Jun 08, 2026, 03:04 PM UTC
Testing Service disruption
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investigating Jun 08, 2026, 03:11 PM UTC
We are continuing to investigate this issue.
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investigating Jun 08, 2026, 03:12 PM UTC
We are continuing to investigate this issue.
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resolved Jun 08, 2026, 03:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 08:27 AM UTC
- Resolved
- Jun 05, 2026, 08:27 AM UTC
- Duration
- —
Affected: Capture V4
Timeline · 1 update
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resolved Jun 05, 2026, 08:27 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our Capture V4 service for German addresses. The incident duration was between 05/06/2026 05:30 - 05/06/2026 08:46 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 02:27 AM UTC
- Resolved
- Jun 05, 2026, 11:40 PM UTC
- Duration
- 1d 21h
Affected: Comply Advantage
Timeline · 5 updates
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investigating Jun 04, 2026, 02:27 AM UTC
We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in. This issue only affects users accessing the ComplyAdvantage MESH portal. Screening and verification services remain fully operational and are not impacted. Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access. We will provide further updates as more information becomes available.
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identified Jun 05, 2026, 02:32 AM UTC
he issue has been identified, and the team is currently working on a fix.
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identified Jun 05, 2026, 02:32 AM UTC
The issue has been identified, and the team is currently working on a fix.
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investigating Jun 05, 2026, 06:13 AM UTC
We are continuing to investigate an issue affecting access to the ComplyAdvantage (MESH) portal. Users may experience difficulties when attempting to log in. This issue is limited to the MESH portal ONLY. Screening and verification services remain fully operational and are NOT impacted. We will provide further updates as more information becomes available.
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resolved Jun 05, 2026, 11:40 PM UTC
RESOLVED The issue affecting access to the ComplyAdvantage (MESH) portal has now been resolved. Some users may have experienced difficulties logging in between 4 June at 10:00 AM and 6 June at 8:00 AM. This issue was limited to the MESH portal ONLY. Screening and verification services remained fully operational and were NOT impacted during this time.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 06:33 AM UTC
- Resolved
- Jun 03, 2026, 06:33 AM UTC
- Duration
- —
Affected: NZTA NZ Drivers Licence
Timeline · 1 update
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resolved Jun 03, 2026, 06:33 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: NZTA NZ Drivers Licence Start Date and Time 03/06/2026 16:05 AEST End Date and Time 03/06/2026 16:13 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 05:40 AM UTC
- Resolved
- Jun 04, 2026, 02:07 AM UTC
- Duration
- 20h 26m
Affected: Australian Electoral Commission
Timeline · 2 updates
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investigating Jun 03, 2026, 05:40 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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resolved Jun 04, 2026, 02:07 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 14:07 AEST Incident Resolution Time: 04/06/2026 11:40 AEST
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 05:39 AM UTC
- Resolved
- Jun 04, 2026, 02:07 AM UTC
- Duration
- 20h 28m
Affected: Australian Electoral Roll (AEC)
Timeline · 2 updates
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investigating Jun 03, 2026, 05:39 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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resolved Jun 04, 2026, 02:07 AM UTC
Restoration of DVS AEC Intermittent Outage Start Date and Time 3 June 2026 — 2:07PM AEST End Date and Time 4 June 2026 — 11:40AM AEST
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:41 AM UTC
- Resolved
- Jun 03, 2026, 09:25 PM UTC
- Duration
- 19h 44m
Affected: GreenID Biometric / Scan
Timeline · 3 updates
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investigating Jun 03, 2026, 01:41 AM UTC
We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Jun 03, 2026, 01:45 AM UTC
We are continuing to investigate this issue.
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resolved Jun 03, 2026, 09:25 PM UTC
Resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:36 AM UTC
- Resolved
- Jun 03, 2026, 09:25 PM UTC
- Duration
- 19h 48m
Affected: Hosted Platform (Australia PROD)
Timeline · 3 updates
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investigating Jun 03, 2026, 01:36 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Jun 03, 2026, 01:41 AM UTC
We are continuing to investigate this issue.
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resolved Jun 03, 2026, 09:25 PM UTC
Resolved
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:28 AM UTC
- Resolved
- Jun 03, 2026, 09:32 AM UTC
- Duration
- 8h 3m
Affected: GreenID Biometric / Scan
Timeline · 4 updates
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investigating Jun 03, 2026, 01:28 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Jun 03, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
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investigating Jun 03, 2026, 01:54 AM UTC
We are continuing to investigate this issue.
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resolved Jun 03, 2026, 09:32 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:54 BST Incident Resolution Time: 03/06/2026 10:14 BST
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:21 AM UTC
- Resolved
- Jun 03, 2026, 09:30 AM UTC
- Duration
- 8h 8m
Affected: Hosted Platform (Australia POC)
Timeline · 3 updates
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investigating Jun 03, 2026, 01:21 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Jun 03, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
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resolved Jun 03, 2026, 09:30 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:22 BST Incident Resolution Time: 03/06/2026 10:14 BST
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 06:51 AM UTC
- Resolved
- Jun 02, 2026, 11:22 PM UTC
- Duration
- 16h 31m
Affected: Cloudcheck Platform
Timeline · 3 updates
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investigating Jun 02, 2026, 06:51 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Jun 02, 2026, 07:01 AM UTC
We’re currently experiencing an issue with downloading PDFs from the CloudCheck Direct portal. Our team is actively working to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience. We’ll keep you updated as more information becomes available.
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resolved Jun 02, 2026, 11:22 PM UTC
Issue resolved
Read the full incident report →
- Detected by Pingoru
- May 31, 2026, 02:44 AM UTC
- Resolved
- May 31, 2026, 02:44 AM UTC
- Duration
- —
Affected: UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Timeline · 1 update
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resolved May 31, 2026, 02:44 AM UTC
We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved. The incident duration was between ENTER TIME 02:00 – 03:08 BST 07/07/2021 To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or [email protected] *calls cost 5p per minute plus your telephone company’s network access charge
Read the full incident report →
