- Detected by Pingoru
- Aug 07, 2026, 10:00 AM UTC
- Resolved
- Aug 07, 2026, 10:00 AM UTC
- Duration
- —
Timeline · 2 updates
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resolved Aug 07, 2026, 03:16 PM UTC
The AcuFill Activation server was down during maintenance. Customers were unable to activate their PCs.
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postmortem Aug 07, 2026, 03:18 PM UTC
I wanted to let you know that the activation server is now back online and functioning normally. Our investigation found that the database underwent maintenance, which caused the connection to be closed and resulted in the activation service becoming unavailable. This had not surfaced previously because the database on the older Windows Server 2012 environment was never upgraded and therefore did not encounter the same behavior. We are currently working on a permanent fix to ensure the activation service can recover properly from future database maintenance events and to help prevent similar disruptions. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 05:44 AM UTC
- Resolved
- Jul 30, 2026, 09:01 AM UTC
- Duration
- 3h 17m
Affected: AU / NZ greenID Test Environment
Timeline · 2 updates
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investigating Jul 30, 2026, 05:44 AM UTC
We are currently experiencing an issue impacting customers using MSSL certificates to access the TEST environment. Our team is investigating the issue and is working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
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investigating Jul 30, 2026, 05:46 AM UTC
We are continuing to investigate this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 04:12 PM UTC
- Resolved
- Jul 29, 2026, 07:00 PM UTC
- Duration
- 2h 48m
Affected: Capture V4
Timeline · 2 updates
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investigating Jul 29, 2026, 04:12 PM UTC
Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
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resolved Jul 29, 2026, 07:00 PM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. The incident duration was between 16:51 – 19:31 BST DATE 29/07/2026
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 09:46 AM UTC
- Resolved
- Jul 30, 2026, 07:36 AM UTC
- Duration
- 21h 49m
Affected: China National ID (0361)
Timeline · 5 updates
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identified Jul 29, 2026, 09:46 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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identified Jul 29, 2026, 01:07 PM UTC
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
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identified Jul 29, 2026, 04:05 PM UTC
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
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identified Jul 29, 2026, 07:00 PM UTC
The match rate for this item check is steadily increasing and we believe the issue has now been resolved. Our teams are closely monitoring this before closing the incident.
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resolved Jul 30, 2026, 07:36 AM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 04:23 AM UTC
- Resolved
- Jul 29, 2026, 05:01 AM UTC
- Duration
- 37m
Affected: KleberCA+
Timeline · 2 updates
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investigating Jul 29, 2026, 04:23 AM UTC
We're currently investigating a partial outage affecting some Kleber instances caused by disk space exhaustion. Our team is working to identify the root cause and restore full service. We'll provide further updates as they become available.
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resolved Jul 29, 2026, 05:01 AM UTC
The issue affecting some Kleber Production instances has been resolved. To prevent similar issues, we are currently upgrading the storage and instance sizes across all Kleber Production clusters. All services are operating normally. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 06:01 AM UTC
- Resolved
- Jul 24, 2026, 06:01 AM UTC
- Duration
- —
Affected: Experian Australia
Timeline · 1 update
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resolved Jul 24, 2026, 06:01 AM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 24/07/2026 00:26 - 24/07/2026 00:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 05:59 AM UTC
- Resolved
- Jul 24, 2026, 05:59 AM UTC
- Duration
- —
Affected: Experian Australian Credit Header
Timeline · 1 update
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resolved Jul 24, 2026, 05:59 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: Experian Australian Credit Header Start Date and Time 24/07/2026 00:26 AEST End Date and Time 24/07/2026 00:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 05:53 AM UTC
- Resolved
- Jul 24, 2026, 05:53 AM UTC
- Duration
- —
Affected: ASIC Personal Name Search
Timeline · 1 update
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resolved Jul 24, 2026, 05:53 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: ASIC Personal Name Search Start Date and Time 24/07/2026 00:00 AEST End Date and Time 24/07/2026 03:40 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 03:27 AM UTC
- Resolved
- Jul 23, 2026, 07:07 AM UTC
- Duration
- 3h 39m
Affected: Kleber Batch
Timeline · 2 updates
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identified Jul 23, 2026, 03:27 AM UTC
We identified an issue during the Kleber Batch production deployment caused by a file that was not deployed correctly. The issue has now been rectified, a patch release is currently being deployed, and we will provide a further update once the deployment is complete.
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resolved Jul 23, 2026, 07:07 AM UTC
The patch release has been successfully deployed, and we have verified that the issue has been resolved. The application is now functioning as expected, and no further issues have been observed following deployment. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:44 PM UTC
- Resolved
- Jul 22, 2026, 04:14 AM UTC
- Duration
- 1d 4h
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 2 updates
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investigating Jul 20, 2026, 11:44 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jul 22, 2026, 04:14 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:40 PM UTC
- Resolved
- Jul 22, 2026, 04:17 AM UTC
- Duration
- 1d 4h
Affected: Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)
Timeline · 2 updates
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investigating Jul 20, 2026, 11:40 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jul 22, 2026, 04:17 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:40 PM UTC
- Resolved
- Jul 22, 2026, 03:07 AM UTC
- Duration
- 1d 3h
Affected: DVS - ACT Birth, Marriage and Change of Name Certificates
Timeline · 2 updates
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investigating Jul 20, 2026, 11:40 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jul 22, 2026, 03:07 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 06:04 AM UTC
- Resolved
- Jul 17, 2026, 06:04 AM UTC
- Duration
- —
Affected: Experian Australia
Timeline · 1 update
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resolved Jul 17, 2026, 06:04 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 04:41 AM UTC
- Resolved
- Jul 17, 2026, 04:41 AM UTC
- Duration
- —
Affected: ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderTINZ - Tenancy Information (NZ)FCS Experian Data SourcesNZ Experian Tenancy (FCS)
Timeline · 1 update
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resolved Jul 17, 2026, 04:41 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 05:14 PM UTC
- Resolved
- Jul 15, 2026, 11:30 AM UTC
- Duration
- 18h 15m
Affected: International Adverse Media (0332)International PEP - FCRA (0308)International Sanctions - FCRA (0307)International Sanctions (0539)
Timeline · 1 update
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investigating Jul 14, 2026, 05:14 PM UTC
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 04:00 PM UTC
- Resolved
- Jul 14, 2026, 08:31 PM UTC
- Duration
- 4h 31m
Affected: IDV - USIDV - FedRAMPIDV - EUIDV - AUSACAS - USACAS - EUACAS - AUSFace Matching Service - USFace Matching Service - FedRAMPFace Matching Service - EUFace Matching Service - AUSPassive Liveness Service - USPassive Liveness Service - FedRAMPPassive Liveness Service - EUPassive Liveness Service - AUS
Timeline · 2 updates
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monitoring Jul 14, 2026, 04:00 PM UTC
We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays. Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue. At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution. We will provide additional updates as more information becomes available. Start Time: July 14, 2026, 14:56 GMT End Time: July 14, 2026, 15:14 GMT
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resolved Jul 14, 2026, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 07:57 AM UTC
- Resolved
- Jul 14, 2026, 07:57 AM UTC
- Duration
- —
Affected: Email Validation
Timeline · 1 update
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resolved Jul 14, 2026, 07:57 AM UTC
Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 13/07/2026 19:24 - 13/07/2026 20:17 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Jul 12, 2026, 07:38 AM UTC
- Resolved
- Jul 12, 2026, 08:32 AM UTC
- Duration
- 53m
Affected: Data Verification - Canada: Non-FintracData Verification (Dual Match) - Canada: Fintrac - dual bureauData Verification (Dual Match) - Canada: Fintrac - single bureau 2
Timeline · 2 updates
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investigating Jul 12, 2026, 07:38 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jul 12, 2026, 08:32 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved. Incident Start Time: 12/07/2026 08:00 BST Incident Resolution Time: 12/07/2026 08:35 BST
Read the full incident report →
- Detected by Pingoru
- Jul 12, 2026, 07:38 AM UTC
- Resolved
- Jul 12, 2026, 08:29 AM UTC
- Duration
- 50m
Affected: Canada Credit (0237)Canada Credit Bureau (FINTRAC) (0409)
Timeline · 2 updates
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investigating Jul 12, 2026, 07:38 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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resolved Jul 12, 2026, 08:29 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved. Incident Start Time: 12/07/2026 08:00 BST Incident Resolution Time: 12/07/2026 08:35 BST
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 02:31 AM UTC
- Resolved
- Jul 09, 2026, 05:51 AM UTC
- Duration
- 3h 19m
Affected: Data Verification - Australia: Single match standard sources (non-AML)Data Verification - Australia: Single match standard sources (AML)Data Verification - Australia: Single match standard sources (with additional sources) (AML)Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)Data Verification (Dual Match) - Australia Dual match additional sources (including govID)Data Verification (Dual Match) - Australia:Dual match all sources (including govID)Data Verification (Dual Match) - Australia: Dual match standard sources (AML)Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)
Timeline · 2 updates
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investigating Jul 09, 2026, 02:31 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jul 09, 2026, 05:51 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/07/2026 11:40 AEST Incident Resolution Time: 09/07/2026 12:45 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 02:31 AM UTC
- Resolved
- Jul 09, 2026, 05:40 AM UTC
- Duration
- 3h 9m
Affected: ASIC Personal Name Search
Timeline · 2 updates
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investigating Jul 09, 2026, 02:31 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Jul 09, 2026, 05:40 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/07/2026 11:40 AEST Incident Resolution Time: 09/07/2026 12:45 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 09:48 AM UTC
- Resolved
- Jul 08, 2026, 09:50 AM UTC
- Duration
- 2m
Affected: Test 1 - GBG ID3globalTest 2 - GBG ExpectID
Timeline · 2 updates
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investigating Jul 08, 2026, 09:48 AM UTC
This is a test update
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resolved Jul 08, 2026, 09:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 03:39 AM UTC
- Resolved
- Jul 08, 2026, 04:22 AM UTC
- Duration
- 42m
Affected: Data Verification - New Zealand: Single match all sources (including govID)
Timeline · 2 updates
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investigating Jul 08, 2026, 03:39 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Jul 08, 2026, 04:22 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 08/07/2026 12:25 AEST Incident Resolution Time: 08/07/2026 14:07 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 03:39 AM UTC
- Resolved
- Jul 08, 2026, 04:20 AM UTC
- Duration
- 41m
Affected: DIA - NZ Passport / Birth and Citizenship Documents
Timeline · 3 updates
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investigating Jul 08, 2026, 03:39 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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investigating Jul 08, 2026, 03:54 AM UTC
The issue has been identified and a fix is being implemented. We're sorry for the impact this may be having on your business. Incident Start Time: 08/07/2026 12:22 AEST Next Update: 08/07/2026 15:00 AEST
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resolved Jul 08, 2026, 04:20 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 08/07/2026 12:25 AEST Incident Resolution Time: 08/07/2026 14:07 AEST
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 01:57 AM UTC
- Resolved
- Jul 03, 2026, 03:04 AM UTC
- Duration
- 1h 6m
Affected: ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderFCS Experian Data SourcesSegmented Experian Credit Header Data (AU)Segmented Experian Credit Header Data (NZ)NZ Experian Tenancy (FCS)
Timeline · 2 updates
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investigating Jul 03, 2026, 01:57 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service and team is actively working with the supplier to investigate the issue and restore normal service as quickly as possible. We sincerely apologise for any inconvenience this may be causing your business and appreciate your patience and understanding while we work towards resolution. Next Update: As soon as further information becomes available
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resolved Jul 03, 2026, 03:04 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/07/2026 11:06 AEST Incident Resolution Time: 03/07/2026 12:26 AEST
Read the full incident report →
