- Detected by Pingoru
- May 03, 2026, 10:12 AM UTC
- Resolved
- May 03, 2026, 10:12 AM UTC
- Duration
- —
Affected: ASIC Personal Name Search
Timeline · 1 update
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resolved May 03, 2026, 10:12 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: ASIC Personal Name Search Start Date and Time 03/05/2026 05:24 BST End Date and Time 03/05/2026 09:53 BST Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 02:36 AM UTC
- Resolved
- Apr 30, 2026, 08:23 AM UTC
- Duration
- 5h 46m
Affected: Peru Identity (0520)
Timeline · 2 updates
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identified Apr 30, 2026, 02:36 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 30, 2026, 08:23 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 30/04/2026 03:05 BST Incident Resolution Time: 30/04/2026 04:35 BST
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 12:26 AM UTC
- Resolved
- Apr 29, 2026, 12:26 AM UTC
- Duration
- —
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 1 update
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resolved Apr 29, 2026, 12:26 AM UTC
Retrospective maintenance notification: DVS - QLD Birth, Marriage and Change of Name Certificates Start Date and Time 28/04/2026 18:30 AEST End Date and Time 28/04/2026 19:00 AEST GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 12:23 AM UTC
- Resolved
- Apr 29, 2026, 12:23 AM UTC
- Duration
- —
Affected: DVS - QLD Birth, Marriage and Change of Name Certificates
Timeline · 1 update
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resolved Apr 29, 2026, 12:23 AM UTC
Retrospective maintenance notification: DVS - QLD Birth, Marriage and Change of Name Certificates Start Date and Time 28/04/2026 18:30 AEST End Date and Time 28/04/2026 19:00 AEST GBG would like to apologise for any impact caused.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 12:02 AM UTC
- Resolved
- Apr 29, 2026, 08:49 AM UTC
- Duration
- 8h 46m
Affected: Canada Credit (Fintrac) (0404)
Timeline · 3 updates
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identified Apr 29, 2026, 12:02 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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investigating Apr 29, 2026, 07:56 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 29/04/2026 01:01 BST Next Update: 29/04/2026 12:00 BST
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resolved Apr 29, 2026, 08:49 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/04/2026 00:04 BST Incident Resolution Time: 29/04/2026 09:22 BST
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 10:44 AM UTC
- Resolved
- Apr 28, 2026, 10:44 AM UTC
- Duration
- —
Affected: Everything Location
Timeline · 1 update
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resolved Apr 28, 2026, 10:44 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our service. The incident duration was between 28/04/2026 11:15 - 28/04/2026 11:27 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 08:29 AM UTC
- Resolved
- Apr 28, 2026, 08:29 AM UTC
- Duration
- —
Affected: Capture V4
Timeline · 1 update
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resolved Apr 28, 2026, 08:29 AM UTC
Please be advised that we experienced a service disruption that may have resulted in customers using certain regional datasets having blank responses returned. The list of effected datasets/territories are as follows: US, ca-cp, de-lp, gb-lp, gb-rm, in-lp, sa-lp The incident duration was between 07:36 – 08:10 BST 28/04/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 05:46 PM UTC
- Resolved
- Apr 24, 2026, 06:10 PM UTC
- Duration
- 24m
Affected: VerifyPhone Verification
Timeline · 2 updates
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investigating Apr 24, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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resolved Apr 24, 2026, 06:10 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 24/04/2026 17:30 BST Incident Resolution Time: 24/04/2026 18:55 BST
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:48 PM UTC
- Resolved
- Apr 23, 2026, 04:06 PM UTC
- Duration
- 17m
Affected: Test 2 - GBG Loqate
Timeline · 3 updates
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investigating Apr 23, 2026, 03:48 PM UTC
THIS IS A TEST NOTIFICATION: We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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investigating Apr 23, 2026, 03:54 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 23/04/2026 02:01 BST Next Update: 23/04/2026 20:00 BST
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resolved Apr 23, 2026, 04:06 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/04/2026 02:01 BST Incident Resolution Time: 23/04/2026 22:00 GMT
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:58 PM UTC
- Resolved
- Apr 23, 2026, 04:17 PM UTC
- Duration
- 1h 18m
Affected: Test 1 - GBG Go
Timeline · 2 updates
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investigating Apr 23, 2026, 02:58 PM UTC
THIS IS A TEST NOTIFICATION: We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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resolved Apr 23, 2026, 04:17 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/04/2026 02:00 Incident Resolution Time: 23/04/2026 23:00 GMT
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 11:50 AM UTC
- Resolved
- Apr 21, 2026, 03:05 PM UTC
- Duration
- 3h 14m
Affected: US Identity (0388)
Timeline · 2 updates
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identified Apr 21, 2026, 11:50 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 21, 2026, 03:05 PM UTC
We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk. Incident Start Time: 21/04/2026 11:21 BST Incident Resolution Time: 21/04/2026 14:01
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:59 PM UTC
- Resolved
- Apr 21, 2026, 03:31 AM UTC
- Duration
- 4h 31m
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 2 updates
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investigating Apr 20, 2026, 10:59 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Document/s Affected - South Australia BDM
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resolved Apr 21, 2026, 03:31 AM UTC
Document/s Affected SA Birth, Marriage and Change of Name Certificates Start Date and Time 21 April 2026 — 12:35AM AEST End Date and Time 21 April 2026 — 11:27AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:58 PM UTC
- Resolved
- Apr 21, 2026, 03:31 AM UTC
- Duration
- 4h 32m
Affected: DVS - SA Birth, Marriage and Change of Name Certificates
Timeline · 2 updates
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investigating Apr 20, 2026, 10:58 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Document/s Affected - SA BDM
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resolved Apr 21, 2026, 03:31 AM UTC
Document/s Affected SA Birth, Marriage and Change of Name Certificates Start Date and Time 21 April 2026 — 12:35AM AEST End Date and Time 21 April 2026 — 11:27AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 05:22 AM UTC
- Resolved
- Apr 20, 2026, 06:43 AM UTC
- Duration
- 1h 21m
Affected: DVS - ACT Birth, Marriage and Change of Name Certificates
Timeline · 2 updates
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investigating Apr 20, 2026, 05:22 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 20, 2026, 06:43 AM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. Start Date and Time 20 April 2026 — 2:48PM AEST End Date and Time 20 April 2026 — 4:30PM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 05:22 AM UTC
- Resolved
- Apr 20, 2026, 06:44 AM UTC
- Duration
- 1h 21m
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 2 updates
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investigating Apr 20, 2026, 05:22 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 20, 2026, 06:44 AM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. Start Date and Time 20 April 2026 — 2:48PM AEST End Date and Time 20 April 2026 — 4:30PM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 09:27 PM UTC
- Resolved
- Apr 19, 2026, 09:27 PM UTC
- Duration
- —
Affected: Australian Visa
Timeline · 1 update
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resolved Apr 19, 2026, 09:27 PM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: Document/s Affected - Visa Start Date and Time 20 April 2026 — 12:03AM AEST End Date and Time 20 April 2026 — 12:55AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 09:26 PM UTC
- Resolved
- Apr 19, 2026, 09:26 PM UTC
- Duration
- —
Affected: DVS - Visa Verification
Timeline · 1 update
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resolved Apr 19, 2026, 09:26 PM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: Document/s Affected - Visa Start Date and Time 20 April 2026 — 12:03AM AEST End Date and Time 20 April 2026 — 12:55AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 09:04 AM UTC
- Resolved
- Apr 17, 2026, 09:54 AM UTC
- Duration
- 49m
Affected: Data Verification - UK: Credit Bureau 3
Timeline · 2 updates
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investigating Apr 17, 2026, 09:04 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 17, 2026, 09:54 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/04/2026 09:02 BST Incident Resolution Time: 17/04/2026 09:50 BST
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 09:04 AM UTC
- Resolved
- Apr 17, 2026, 09:44 AM UTC
- Duration
- 40m
Affected: UK Credit Reference Bureau (Advanced) (0405)
Timeline · 2 updates
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investigating Apr 17, 2026, 09:04 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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resolved Apr 17, 2026, 09:44 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/04/2026 09:02 BST Incident Resolution Time: 17/04/2026 09:50 BST
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:25 AM UTC
- Resolved
- Apr 17, 2026, 08:25 AM UTC
- Duration
- —
Affected: Verify
Timeline · 1 update
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resolved Apr 17, 2026, 08:25 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 17:20 - 17/04/2026 00:02 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 01:23 AM UTC
- Resolved
- Apr 17, 2026, 01:23 AM UTC
- Duration
- —
Affected: DVS - ACT Birth, Marriage and Change of Name Certificates
Timeline · 1 update
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resolved Apr 17, 2026, 01:23 AM UTC
Please be advised that you may have encountered a service disruption that could have impacted your ability to complete Australia Birth Certificate, Australia Change of Name Certificate, Australia Marriage Certificate Affected Australian State: ACT Start Date and Time 17 April 2026 — 7:27AM AEST End Date and Time 17 April 2026 — 9:59AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 01:23 AM UTC
- Resolved
- Apr 17, 2026, 01:23 AM UTC
- Duration
- —
Affected: Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate
Timeline · 1 update
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resolved Apr 17, 2026, 01:23 AM UTC
Please be advised that you may have encountered a service disruption that could have impacted your ability to complete Australia Birth Certificate, Australia Change of Name Certificate, Australia Marriage Certificate Affected Australian State: ACT Start Date and Time 17 April 2026 — 7:27AM AEST End Date and Time 17 April 2026 — 9:59AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 01:16 AM UTC
- Resolved
- Apr 17, 2026, 01:16 AM UTC
- Duration
- —
Affected: DVS (All documents)
Timeline · 1 update
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resolved Apr 17, 2026, 01:16 AM UTC
Please note that there may have been a service disruption, which could have affected the processing of DVS document checks. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 07:46 PM UTC
- Resolved
- Apr 16, 2026, 11:16 PM UTC
- Duration
- 3h 30m
Affected: DVS - Australian PassportDVS - Medicare Card
Timeline · 2 updates
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investigating Apr 16, 2026, 07:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 16, 2026, 11:16 PM UTC
This incident has been resolved. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 05:46 PM UTC
- Resolved
- Apr 16, 2026, 11:16 PM UTC
- Duration
- 5h 30m
Affected: DVS - Driver Licence (All States)
Timeline · 2 updates
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investigating Apr 16, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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resolved Apr 16, 2026, 11:16 PM UTC
This incident has been resolved. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Read the full incident report →
