GBG incident
Service Incident for - Loqate - V3 Capture / Interactive / Find API - GB address
GBG experienced a major incident on June 24, 2026 affecting Capture V3, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 10:51 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 24, 2026, 10:58 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 11:02 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 24/06/2026 09:34 BST Next Update: 24/06/2026 15:00 BST
- resolved Jun 24, 2026, 11:17 AM UTC
An issue affecting Capture V3 Find requests for GB addresses caused intermittent blank responses for some customers despite successful requests. Service has been restored to full functionality. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 24/06/2026 09:34 BST Incident Resolution Time: 24/06/2026 12:06 BST