GBG incident

Service Disruption - Loqate AddressBase Islands in V3

GBG experienced a minor incident on June 17, 2026 affecting Capture V3, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started: Jun 17, 2026, 12:39 PM UTC
Resolved: Jun 17, 2026, 03:27 PM UTC
Duration: 2h 47m
Detected by Pingoru: Jun 17, 2026, 12:39 PM UTC

Affected components

Capture V3

Update timeline

identified Jun 17, 2026, 12:39 PM UTC

We are currently experiencing a service disruption for AddressBase Islands in V3 Capture that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved Jun 17, 2026, 03:27 PM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST